MyLivingChoice

Rivaya Care of Des Plaines

9300 Ballard Road

3.4(150 ratings)

Rivaya Care of Des Plaines — photo 11 / 5

Quick Facts

Total units
231
Specialized care
On-site dialysis and respiratory/ventilator care offered
Complex care capability
Handles tracheostomy, ventilator, and feeding-tube patients
Ownership history
Recently changed names/ownership: Landmark, Zahav, now Rivaya

What Families Think

Reviews of Rivaya Care of Des Plaines (formerly Landmark, then Zahav) are sharply divided, with many families praising specific nurses, therapists, and CNAs for compassionate, effective care, while a large number of others describe serious neglect, understaffing, and unanswered call bells. The facility has changed ownership several times in recent years, which several reviewers say has affected consistency of care and management.

The Good

  • Nurses, CNAs, and therapists praised by name repeatedly
  • Physical/occupational therapy helped residents regain mobility
  • On-site dialysis and respiratory/ventilator care available
  • Active daily activities program with holiday events
  • Social services team helps coordinate discharge planning
  • Food quality reportedly improved under newer management

The Bad

  • Multiple reports of understaffing and slow call-bell response
  • Several reviewers describe neglect, poor hygiene, or unclean rooms
  • Repeated complaints of no hot water for bathing
  • Reports of rude or unresponsive front-desk and scheduling staff
  • One serious report of fatal neglect and unsigned death certificate

AI-generated from reviews and community data.

About Rivaya Care of Des Plaines

Rivaya Care of Des Plaines is a skilled nursing / long term care community in Des Plaines, Illinois. The community is licensed for up to 231 residents.

Families rate Rivaya Care of Des Plaines 3.4 out of 5 based on 150 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.4overall · 150 ratings combined

3.4★ on Google (150)

Renna Waters

Jul 2026

via Google

I came toRivaya in 11/28/25 for therapy and other issues.to get my mobility back.and with the help of their staff.and Doctors.and care of need.I gain my ability.my strength.to be able to do things on my own.now I able to be discharged.to return back to my home thanks Rivaya.MsRenna#228

Sandra Michaelson

Jul 2026

via Google

I just wanted to reach out and share what an absolutely wonderful experience we've had at your facility! Honestly, we couldn't be more pleased with everything.<br><br>From the very first moment, we were so impressed. Every single person on your team has been incredibly friendly and helpful, making us feel completely at ease. The whole atmosphere here is just so warm, supportive, and compassionate – it really stands out. It truly feels like such a welcoming and caring environment, which made a huge difference for us.<br><br>And I absolutely have to give a special shout-out to Macy, your Marketing Liaison. She was an absolute gem throughout the entire process! Her encouragement, patience, and guidance were truly invaluable. She made everything so much clearer and easier to navigate for us.<br><br>In fact, Macy's amazing support and genuine kindness were a massive factor in our decision to choose your facility. She really went above and beyond, and we're so grateful for her help.<br><br>Thanks again for everything!

Ruby Sal

Mar 2026

via Google

I am extremely concerned about the level of care at this facility. The response times are unacceptable; patients ring the call bell for assistance and are left waiting for long periods with no one showing up. In a rehabilitation setting, this lack of responsiveness is not just frustrating—it’s a safety risk. I would not recommend this location until they address their staffing and patient monitoring.

Tyrone

Mar 2026

via Google

My stay here was excellent. Got here in 2023. Everybody was very nice. Some of the best nurses there is. Houda & Sonia are AWESOME! The way they run the place is good. I was the President of the Resident Council for almost 3 years. Activities/Ms. Barb and her team are fantastic and really care about the residents. Administration since we became Rivaya in May 2025 has also been great. I got here in 2023 and just left back to my own apartment. Social service team helped me with the entire discharge process and now I have my own apartment. Everyone is really helpful. Food is also really good and since Rivaya took over the kitchen been more smooth. Overall, this place is great.

Secondary KayNF

Feb 2026

via Google

The scheduler is extremely unprofessional! She act as if she’s outside off the clock.

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Frequently Asked Questions

What types of care does Rivaya Care of Des Plaines offer?

Rivaya Care of Des Plaines offers Skilled Nursing / Long Term Care.

Where is Rivaya Care of Des Plaines located?

Rivaya Care of Des Plaines is located at 9300 Ballard Road in Des Plaines, Illinois.

What do families say about Rivaya Care of Des Plaines?

Reviews of Rivaya Care of Des Plaines (formerly Landmark, then Zahav) are sharply divided, with many families praising specific nurses, therapists, and CNAs for compassionate, effective care, while a large number of others describe serious neglect, understaffing, and unanswered call bells. The facility has changed ownership several times in recent years, which several reviewers say has affected consistency of care and management.

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