Sandy Riggs
Aug 2025
I think this facility has awesome staff and an amazing administrator. It certainly gets five stars from me! They treat residents and family members with kindness and respect, and that says so much!
4(21 ratings)· Ottumwa average: 4.5
Part of Care Initiatives · 43 communities · 3.6★ average
1 / 5CMS Care Compare
Families generally describe Ridgewood Specialty Care as compassionate and attentive, with several reviewers praising specific staff by name for their kindness during end-of-life care. However, one serious report describes a delayed response to a resident's fracture, and another notes slow response times during night shift, suggesting some inconsistency in staffing attentiveness.
AI-generated from reviews and community data.
Ridgewood Specialty Care is a senior living community in Ottumwa, Iowa offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 21 reviews.
Ridgewood Specialty Care in Ottumwa, Iowa is a skilled nursing and long-term care community licensed to serve up to 60 residents around the clock. The facility provides compassionate, individualized care to residents from Wapello County and surrounding communities, with a focus on both resident well-being and family peace of mind.
The community offers both short-term and long-term care options, including rehabilitation therapy services with state-of-the-art approaches tailored to individual needs. Long-term care is available for individuals experiencing chronic diseases or debilitating medical conditions such as Alzheimer's and heart disease, while short-term rehabilitation services support those recovering from acute medical events or injuries.
Ridgewood Specialty Care is committed to providing an active and engaging quality of life through daily programming, social and educational activities, and services that promote physical health, provide mental stimulation, and increase resident engagement. The facility maintains a home-like setting designed to help residents thrive and maintain their well-being.
The community is operated by Care Initiatives, Iowa's largest nonprofit provider of skilled nursing care, which operates 60 locations across the Midwest. Ridgewood Specialty Care employs more than 60 dedicated team members who provide direct care and support services to residents.
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Help Me Choose4overall · 21 ratings combined
4★ on Google (21)
Sandy Riggs
Aug 2025
I think this facility has awesome staff and an amazing administrator. It certainly gets five stars from me! They treat residents and family members with kindness and respect, and that says so much!
William Ewaniuk
Jun 2025
The only problem I have is the night shift at dinner times they leave you in your wheelchair forever and ever I am and watching a stream pain and it just walk right by you and do nothing the night shift needs to be fixed ASAP but other than that it's a wonderful wonderful nursing home they've done a lot for me and save my life as well
Sydnie McElroy
Mar 2025
Please if you take your loved ones here watch them closely! Be their advocate. My mother was here and she told them for 4 days that her foot/ leg was in extreme pain they did nothing.. just “documentation” we requested an ambulance on our own and she found out she had a Tibial Fracture! I pulled her from the facility immediately. Some bad staffing going on in there. And the Dr knew it was bothering her also! If you can I’d send your loved ones elsewhere or make sure you pop in at random times all the time! Extremely disappointed in the staff and how they handled that situation.
Karla Hoover
Mar 2025
Josh, Christina, housekeeping ladies, activity director, nurses, and doctors were all absolutely amazing for our Mom. Very caring and loving staff. Thank you all❤️
Ashley Baum
Jan 2023
This facility was wonderful in caring for my family member. Staff was very attentive and compassionate, going above and beyond to make my family feel supported through the end of life transitions. Highly recommend this facility when looking for any level of placement!
5 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2025
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 1, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Ridgewood Specialty Care offers Skilled Nursing / Long Term Care.
Ridgewood Specialty Care is located at 1977 Albia Road in Ottumwa, Iowa.
Families generally describe Ridgewood Specialty Care as compassionate and attentive, with several reviewers praising specific staff by name for their kindness during end-of-life care. However, one serious report describes a delayed response to a resident's fracture, and another notes slow response times during night shift, suggesting some inconsistency in staffing attentiveness.
Ridgewood Specialty Care had 5 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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