MyLivingChoice

Restore Health Rehabilitation Center

4615 Einstein Place

3.1(93 ratings)

Restore Health Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
80
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
80

What Families Think

Reviews of Restore Health Rehabilitation Center are sharply divided, with some families praising attentive staff and visible therapy progress, while others report serious lapses in basic care such as delayed hygiene assistance and inconsistent physical therapy. Google reviewers rate the community 3.1 out of 5 based on 93 reviews, reflecting this inconsistency in experience.

The Good

  • Staff described as compassionate and attentive by several families
  • Named caregivers and activity coordinators praised by name
  • Residents seen making physical, mental, and social progress
  • Daily therapy and courtyard access helped one resident's recovery
  • Activities team organized special events like birthday celebrations

The Bad

  • Multiple reports of long delays responding to call buttons
  • Several accounts of residents left in soiled clothing for hours
  • More than one reviewer cites understaffing affecting daily care
  • Inconsistent delivery of promised physical therapy sessions
  • One reviewer described a concerning staff reaction during a resident's pain episode

AI-generated from reviews and community data.

Restore Health Rehabilitation Center is a senior living community in White Plains, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 93 reviews.

About Restore Health Rehabilitation Center

Restore Health Rehabilitation Center is a skilled nursing and long-term care facility in White Plains, Maryland, licensed for 80 residents. The community provides rehabilitation services and daily living support for patients recovering from illness or managing ongoing care needs.

Family experiences at Restore Health vary significantly. Some families report staff responsiveness and quality care, with one noting that their father "improved so much" and receives daily therapy, while activity coordinators earned praise for organizing a resident's 100th birthday celebration. However, other families describe inconsistent service: unmet commitments around scheduled therapy, delayed response to call buttons, and lapses in basic hygiene and room cleaning. One family documented that their mother's room went uncleaned for 10 days despite repeated requests for hair washing and personal care.

The facility holds a 3.1 out of 5 Google rating based on 93 reviews. The wide range of experiences, from five-star testimonials about staff dedication and courtyard access to two-star accounts of unaddressed care needs, suggests variable quality depending on circumstances and timing of stay.

Types of Care at Restore Health Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Restore Health Rehabilitation Center

3.1overall · 93 ratings combined

3.1★ on Google (93)

Michele Adams

May 2026

via Google

From Deacon Robert B. Barber, Sr. The Barber family is overjoyed to share a 5-star experience at Restore Health Rehabilitation Center, White Plains, MD. From the moment my wife Deaconess Doris Ann Barber arrived, the staff made her feel welcomed and cared for. Their professionalism, compassion, and dedication was evident in every interaction. The nurses and caregivers always exceeded expectations, attending to her needs quickly and compassionately. Especially Sandie, DeNelle and Shola. The attention and sincere care they provide is beyond expectation. The facility itself is well-maintained, clean, and comfortable. The shared areas are inviting, and the rooms are spacious and thoughtfully arranged to maximize comfort and privacy. Overall, I highly recommend this nursing facility to anyone seeking exceptional care for themselves or their loved ones. The environment is safe, supportive, and truly feels like home. Thank you to the entire team for making this such a positive experience!

Corissa Saulino

Apr 2026

via Google

This place is fabulous . My father has been there the last week and a half and has improved so much. The staff and therapists are awesome and take pride in the care they give . My father spirits are the highest they have been in months . He gets therapy everyday . He’s able to go outside in the courtyard which he loves to do . He’s able to move around freely and visit other patients . His stay has helped him physically, mentally, and socially .

Mike Mcintire

Apr 2026

via Google

Our Mother Ms. Ruby was here for 3 weeks. In that time family was there every day. Her room was not cleaned for 10 days. We asked and were told on several occasions her hair would be washed, never happened. When pushing call button, a light comes on above the outside of room door. Staff would come in and turn it off and say someone would be in most times we would have to push it again before we got assistance. One time I asked them not to clear the call button light and was told it was timed. So it's turned off quickly to show response time when actually there's no response to patient needs. The time to get soiled garments changed took an hour 90% of the time. During mealtime nurses and aides pass out food trays which means patients are left in soiled clothing for up to two hours. We were asked several times with a doubtful tone if our mother walked on her own before she came to Restore. To which we answered she used her walker and could get up on her own and take care of her personal needs. This was very difficult for us to see such a quick decline. Definitely part of the problem is they need more staff to handle patient care. The morning of February 25, 2026, the OT therapist had to bring my mother back to her room because she was in so much pain and could not do the therapy. She was comforting my mother when the nurse came in and scolded the therapist and said not to console her. She seemed angered by my mother's issue. Very concerning reaction to say the least. I was not present at the time, but my sister was and did not report this. The day after this happened my mother was taken by ambulance to the hospital. Apparently, she was in worse condition than we knew. She passed away 6 days later. I would like to end on a positive note. Donna, Fadeke, and Suzanne were our Wonderful Angels. Thank you to the 3 of you for all your caring and hard work! G. McIntire

Shelley

Feb 2026

via Google

My dad has been admitted there for a week, now. I was told he'll have physical therapy every day of the week. So, far he's only had it on Monday and Friday. It only happened on Friday. Because family was there visiting and concerned as to why he hasn't been getting any therapy. Since he's been there all they have him doing is staying in bed. I was there on one occasion. He was completely soiled. I'm talking through his bedding. They have not meeting his needs. He came in there needing physical therapy for strengthening. What little strength he has. Is slowly disappearing. I've also noticed the worker's who bathe, bed bath that is, the patients, and change the bed lines. They also serve the food trays and collect them. Which means some patients care goes undone. While staffing is distributing, and collecting the food trays. They can't do it all. This place is in need of more staffing on patients care, ADL'S. The bedroom, and bathroom floors hasn't been attended to, while he's been there. The same stains has been on the floors for the past few days. Some of the staff there are great. They other staffing could be overwhelmed by the amount of work that's required of them. To me you all's mission hasn't been met, as of yet. I'm going to give it some time; to see if there's been any improvement. This place presents very well, Very Welcoming.

Caroline Kenely (Deacon)

Sep 2024

via Google

When I tell you this place is amazing! It’s clean and the staff is phenomenal. I have to give a special shout out to Sandy Johnson and Diane Estep, the Activity Coordinators and their team. Amazing group of folks to work with and they look after my Auntie. We planned a 100th birthday party for my Aunt and it was a blast thanks to Sandy, Diane and their team. I’m so happy this is my Aunt’s home.

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Government Inspection History

4 inspection visits in the last three years, 68 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 3, 2026Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 1, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 1, 2026

Jun 30, 2025Fire Safety StandardHealth ComplaintHealth Standard23 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 8, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 8, 2025

  • Have restrictions on the use of portable space heaters.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 8, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

Sep 21, 2022Fire Safety StandardHealth Standard31 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity J of L: immediate jeopardy, isolatedCorrected Nov 23, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022

  • Ensure that residents are free from significant medication errors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 23, 2022

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022

Dec 17, 2018Fire Safety StandardHealth Standard11 citations
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2019

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2019

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2019

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2019

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2019

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2019

  • Have properly located and lighted "Exit" signs.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 21, 2019

  • Have proper medical gas storage and administration areas.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 21, 2019

  • Meet other general requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 21, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity B of L: potential for minimal harm, patternCorrected Jan 21, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Restore Health Rehabilitation Center offer?

Restore Health Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Restore Health Rehabilitation Center located?

Restore Health Rehabilitation Center is located at 4615 Einstein Place in White Plains, Maryland.

What do families say about Restore Health Rehabilitation Center?

Reviews of Restore Health Rehabilitation Center are sharply divided, with some families praising attentive staff and visible therapy progress, while others report serious lapses in basic care such as delayed hygiene assistance and inconsistent physical therapy. Google reviewers rate the community 3.1 out of 5 based on 93 reviews, reflecting this inconsistency in experience.

How did Restore Health Rehabilitation Center do on recent health and safety inspections?

Restore Health Rehabilitation Center had 4 government inspection visits in the last three years, with 68 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Restore Health Rehabilitation Center?

Submit the Request Information form on this page to connect with Restore Health Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Restore Health Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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