MyLivingChoice

Reid Home Health

2230 Chester Blvd

2.3(3 ratings)· Richmond average: 4.2

Reid Home Health, photo 11 / 4

Quick Facts

Medicare quality
4.0 of 5 stars

Home Health Compare

Medicare certified
Since 1992
Parent organization
Part of CommonSpirit Health at Home network
Network size
Operates across 89 sites in 15 states
Support availability
Care team reachable by phone around the clock

What Families Think

Reid Home Health, part of CommonSpirit Health at Home, offers physician-coordinated nursing, therapy, and personal care in patients' homes in Richmond, Indiana. Reviews are mixed: some describe missed or reduced visits for wound care and bandage changes, while one reviewer defends staff as doing their best with limited resources.

The Good

  • Physician-coordinated, individualized care plans
  • Wide range of services: nursing, PT, OT, speech
  • 24/7 phone support for patients and families
  • Backed by a large national health system

The Bad

  • Multiple reports of missed or no-show nursing visits
  • One report of reduced wound-care frequency versus doctor's orders
  • One reviewer says family was told to do medical tasks themselves

AI-generated from reviews and community data.

Reid Home Health is a home health agency serving Richmond, Indiana offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 2.3 out of 5 across 3 reviews.

About Reid Home Health

Reid Home Health provides skilled at-home care in Richmond, Indiana, offering nursing, physical therapy, occupational therapy, speech therapy, and personal care services. The organization is committed to delivering care in patients' homes, where they can maintain independence in a familiar environment.

The service supports patients transitioning from hospital or nursing facility stays as well as those managing chronic conditions. Reid Home Health coordinates care directly with physicians to tailor individualized treatment plans for each patient, ensuring safe and seamless care transitions.

The organization's care services encompass a wide array of offerings, ranging from high-technology nursing to basic home health aide care, as well as specialized programs for prevention and health maintenance. Services are available on both short-term and long-term bases depending on patient needs.

Reid Home Health prioritizes accessible, coordinated care with an experienced team available around the clock. Patients and families can reach experienced home health care team members at any time to answer questions and provide support. The staff handles insurance verification and paperwork, with costs often covered by Medicare, Medicaid, or private insurance when services are ordered by a physician.

Reid Home Health is part of CommonSpirit Health at Home, a full-service health care organization operating nearly 40 years in the home-based services market. CommonSpirit Health at Home manages over 4,000 team members across 89 sites of care in 15 states and is part of CommonSpirit Health, the largest non-profit health care system in the country.

Types of Care at Reid Home Health

Home Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Reid Home Health

2.3overall · 3 ratings combined

2.3★ on Google (3)

Stacey Cleveland

Aug 2024

via Google

What a JOKE this place is. Call and tell you that they will have a nurse come the next day and no call and no one shows up. totally ridiculous

Laura Mccord

Nov 2018

via Google

This is another agency who's doing great things to help as many homes in the community as they can reach, with the few hands they have. 3 times weekly for wounds is common. Daily wound care visits are undesired by any home healthcare agency. That's an administrative call, not a reflection of the quality of work, or the heart behind it. -R.N.

julie kidder

Aug 2018

via Google

My stepfather is supposed to get nursing service to change bandages seven days a week and this place is a joke! They are only coming three days a week and the last time refused to change the bandages!! They told me that I would have to change them the days that they don't come because I was deemed competent, it doesn't matter that I'm not physically capable. If these people can't do the seven days, they should get another company to fill in instead of just letting my stepfather suffer.

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Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Reid Home Health, never sold or shared.

Medicare Quality of Care

Reid Home Health is a Medicare-certified home health agency (certified since 1992). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency76%US 79%
  • Rated their overall care 9 or 10 out of 1083%US 85%
  • Care was given in a professional way88%US 89%
  • The team communicated well85%US 86%
  • The team discussed medicines, pain and home safety80%US 82%

272 completed patient surveys, 28% response rate.

Hospital outcomes

  • Discharged to the community87%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)11%US 11%Same as

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around91%US 83%
  • Patients got better at getting in and out of bed92%US 83%
  • Patients got better at bathing92%US 86%
  • Patients' breathing improved94%US 85%
  • Patients got better at taking medications correctly90%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations68%US 61%

Service area

Reid Home Health reports serving 39 ZIP codes, including Richmond, Bath, Boston, Brookville, Brownsville, Cambridge City, Centerville, Connersville, Dublin, Economy and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 157231. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Reid Home Health offer?

Reid Home Health offers Home Health.

Where is Reid Home Health located?

Reid Home Health is located at 2230 Chester Blvd in Richmond, Indiana.

What do families say about Reid Home Health?

Reid Home Health, part of CommonSpirit Health at Home, offers physician-coordinated nursing, therapy, and personal care in patients' homes in Richmond, Indiana. Reviews are mixed: some describe missed or reduced visits for wound care and bandage changes, while one reviewer defends staff as doing their best with limited resources.

Does Medicare cover care from Reid Home Health?

Yes. Reid Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.

Do I need a referral to use Reid Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Reid Home Health?

Submit the Request Information form on this page to connect with Reid Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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