Regency Hermiston

2.8(32 ratings)· Hermiston average: 3.4

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Quick Facts

Total units: 105
Medicare rating: 3 of 5
Ownership: For profit, Corporation
Certified beds: 105
Inspections: View history (54 citations)
Respite care: Offers short-term respite stays for caregivers

What Families Think

Regency Hermiston is a skilled nursing and rehabilitation center where several families and a former patient describe attentive, compassionate care from nursing and therapy staff, while other reviewers describe serious short-staffing problems, slow medication delivery, and poor food quality. Ratings are notably mixed, ranging from glowing praise for recovery support to a scathing account of neglect.

The Good

Nursing and therapy staff praised for compassionate, attentive care
CNAs described as friendly and helpful
Rehabilitation/physical therapy staff seen as effective
Management responsive to resident complaints
Patients report faster recovery and successful return home

The Bad

Multiple reports of understaffing leading to slow response times
Delays of two or more hours in dispensing pain medication
Food quality criticized as poor by more than one reviewer
One report describing rooms as outdated and unclean

AI-generated from reviews and community data.

Regency Hermiston is a senior living community in Hermiston, Oregon offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 32 reviews.

About Regency Hermiston

Regency Hermiston Nursing and Rehabilitation Center is a nursing and rehabilitation facility in Hermiston, Oregon, providing skilled nursing care and rehabilitation services for seniors who need professional medical assistance following an injury or illness.

The center offers rehabilitation therapy as a critical component of recovery, with healthcare providers specially trained in geriatric rehabilitation methods. Residents have access to the latest equipment and individually tailored therapy programs designed to help regain strength, mobility, and speech after illness or injury.

For residents requiring long-term care, the facility provides comprehensive and compassionate services with medical and nonmedical assistance as needed. The center also offers short-term respite care stays for home caregivers who need a break from their caregiving responsibilities.

Hermiston is well known for its charming shops and locally owned restaurants, with surrounding natural beauty offering options for nature walks, strolls along the Willamette River, and visits to the city's community parks. The location appeals to outdoor enthusiasts and those who prefer a small-town setting.

Types of Care at Regency Hermiston

Skilled Nursing / Long Term Care

Amenities

Room Amenities

Cable or Satellite TV
Emergency Call System
Private Bathroom
Private Rooms
Wheelchair Accessible

Meals & Dining

Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Restaurant style Dining Room

Community Amenities

24-Hour Staff
Gathering / Activity Spaces
Housekeeping
Medication Management
On-Site Nurse (RN)

Activities

Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Regency Hermiston

2.8overall · 32 ratings combined

2.8★ on Google (32)

Write a review

Carol McSweeney

Jul 2021

via Google ↗

I've been home from Regency Hermiston for a little over a week. And I can tell you that I truly dont believe I would be doing as good as I am now without the care and kindness I received while at their facility. All the staff was very accomodating, even though I wasn't the easiest patient to work with. I have severe anxiety, and had to stop taking my anxiety medication because of complications with another med I needed more. This made me fearful, of everything and untrusting of everyone. I fought each new thing they introduced. The nursing and therapy staff validated my fear, as they calmly worked me through it , before long i understood that they weren't going to let me fall, (my biggest fear), and were there to help. If I needed something, they did their best to see my need was met. My CNAs were friendly, helpful, and there when I needed them. Dont ever want to go to a facility again, but if I do, this is where I'd want to return to

Ninette Jackson

Jul 2018

via Google ↗

When I was told I had to go to Regency I was not a happy camper. To my surprise I found the staff to be very caring about the residents there. If you have issues about anything, they look into it immediately and makes sure the problem is resolved. I found the staff to be very helpful and professional on each shift. No they can't always answer your call button as soon as you think they should, but with the amount of residents they tend to they are exceptional. If a person expects them to be there as soon as you ring them they would have to have a person assigned to each room. The reason I gave 4 stars is that I feel the menu is not designed for the resident, but if you ask for something different they will get it for you. I Really think they should paint the rooms a different color as the tan is really depressing. A light blue, or yellow would be so much more better and a little cheery. There are a few people I would like to give a special thanks to as they always seemed to brighten things up They are as following and if I missed anyone I'm really sorry but you are still a bright spot to this team: Heather, Zach, Rolando, Ruth Anne Christie, Nadine Irma, Tesfom, Malea, Janie, Norma and Britney. I know there are more but just know you are all a good team and you deserve credit for the GREAT job you do. To be frank I really miss seeing these people and a couple of the residents I gave a bad time to. If you think you could do any better than the crew that is working there, then I say apply to work there.

Jan MacDonald

Jul 2018

via Google ↗

This is a pitiful place to put any human being. I'm not even sure it is fit for an animal. The rooms are antiquated, at best. They are dismal. The RN nurses are, I suppose adequate, and apparently very overworked, and very shorthanded. The CNA's, don't seem to know what they are supposed to be doing, and some appear as disheveled and shuffled. Although friendly, not very helpful. Dispersing any pain medications, on time, is absolutely impossible, with a multitude of lame excuses. Usually figure on at least two hours behind, on a good day, and that is if you walk down to the RN 's station, and stand there waiting after asking. (This makes no difference even if your doctor requests an exact disbursement schedule.) The food looks deplorable. It is no wonder patients aren't eating. There are no adequate snacks, so be prepared to bring whatever food, drinks, or snacks in. Their ice water supply looks like it could never pass a health inspection, dipping into an large picnic cooler for ice behind the nurses station. I do think the physical therapists are fairly good, and try to be helpful. If you have ANY compassion for your loved one, do not put them at this facility. If you must, plan on staying with your loved one 24/7. Don't leave them alone. I could go on and and on. If you think this a bad review, I urge you to read more reviews on their site. Don't expect improvement with your loved one, in fact expect the complete opposite. If there were negative stars, this place would have a negative five star review!

Kara Koepl

Jun 2017

via Google ↗

Just recently I have had a family friend that lived up the street from my Papa move in. And hands down she has been getting the best care ever. The staff there are always willing to help her whenever she needs. Being a former CNA I have never seen a place give such dedicating work to their patients. It's amazing that Oregon has mandatory staffing ratios for cnas to patients where most states don't. This place deserves 5 stars.

Craig Moon

Jun 2017

via Google ↗

Recency Hermiston deserves 5 stars. My grandmother is currently a patient in their facility and has received amazing care. Between the nursing and therapy teams my grandmother is quickly on the mend and happy with her stay. She has a beautiful and clean room in addition to the great care. The staff is caring and knowledgeable. Glad we drove the extra 30 miles to Hermiston instead of keeping her in the tricities.

Government Inspection History

5 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 11, 2025Fire Safety StandardHealth ComplaintHealth Standard14 citations

Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025

Jun 5, 2024Health Complaint1 citation

Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

Nov 17, 2023Fire Safety StandardHealth ComplaintHealth Standard22 citations

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 3, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 3, 2024
Have power receptacles that are properly grounded.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2024
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 3, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 3, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 3, 2024
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 3, 2024
Dispose of garbage and refuse properly.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 3, 2024
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 3, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2024
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024

Jul 28, 2023Health Complaint3 citations

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2023

Nov 4, 2022Fire Safety StandardHealth Standard14 citations

Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2022
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2022
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2022
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Regency Hermiston offer?

Regency Hermiston offers Skilled Nursing / Long Term Care.

Where is Regency Hermiston located?

Regency Hermiston is located at 970 W Juniper Avenue in Hermiston, Oregon.

What do families say about Regency Hermiston?

How did Regency Hermiston do on recent health and safety inspections?

Regency Hermiston had 5 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Regency Hermiston?

Submit the Request Information form on this page to connect with Regency Hermiston and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Regency Hermiston? Claim this listing to update photos, pricing, and details. It's free.

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Quick Facts

Total units: 105
Medicare rating: 3 of 5
Ownership: For profit, Corporation
Certified beds: 105
Inspections: View history (54 citations)
Respite care: Offers short-term respite stays for caregivers

What Families Think

The Good

Nursing and therapy staff praised for compassionate, attentive care
CNAs described as friendly and helpful
Rehabilitation/physical therapy staff seen as effective
Management responsive to resident complaints
Patients report faster recovery and successful return home

The Bad

Multiple reports of understaffing leading to slow response times
Delays of two or more hours in dispensing pain medication
Food quality criticized as poor by more than one reviewer
One report describing rooms as outdated and unclean

AI-generated from reviews and community data.

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Regency Hermiston

Quick Facts

What Families Think

The Good

The Bad

About Regency Hermiston

Types of Care at Regency Hermiston

Amenities

Room Amenities

Meals & Dining

Community Amenities

Activities

Need help deciding?

Reviews of Regency Hermiston

Request information

Government Inspection History

Frequently Asked Questions

Nearby Communities

Avamere at Hermiston

Guardian Angel Homes Hermiston

Sun Terrace Hermiston

The Village at Southridge

Cherry Creek Adult Family Home

Riverwalk Estates Gracious Retirement Living

Prefer to stay home?

REACH Home Care

Family Resource Home Care