Regency Hermiston

Carol McSweeney

Jul 2021

via Google ↗

I've been home from Regency Hermiston for a little over a week. And I can tell you that I truly dont believe I would be doing as good as I am now without the care and kindness I received while at their facility. All the staff was very accomodating, even though I wasn't the easiest patient to work with. I have severe anxiety, and had to stop taking my anxiety medication because of complications with another med I needed more. This made me fearful, of everything and untrusting of everyone. I fought each new thing they introduced. The nursing and therapy staff validated my fear, as they calmly worked me through it , before long i understood that they weren't going to let me fall, (my biggest fear), and were there to help. If I needed something, they did their best to see my need was met. My CNAs were friendly, helpful, and there when I needed them. Dont ever want to go to a facility again, but if I do, this is where I'd want to return to

Ninette Jackson

Jul 2018

via Google ↗

When I was told I had to go to Regency I was not a happy camper. To my surprise I found the staff to be very caring about the residents there. If you have issues about anything, they look into it immediately and makes sure the problem is resolved. I found the staff to be very helpful and professional on each shift. No they can't always answer your call button as soon as you think they should, but with the amount of residents they tend to they are exceptional. If a person expects them to be there as soon as you ring them they would have to have a person assigned to each room. The reason I gave 4 stars is that I feel the menu is not designed for the resident, but if you ask for something different they will get it for you. I Really think they should paint the rooms a different color as the tan is really depressing. A light blue, or yellow would be so much more better and a little cheery. There are a few people I would like to give a special thanks to as they always seemed to brighten things up They are as following and if I missed anyone I'm really sorry but you are still a bright spot to this team: Heather, Zach, Rolando, Ruth Anne Christie, Nadine Irma, Tesfom, Malea, Janie, Norma and Britney. I know there are more but just know you are all a good team and you deserve credit for the GREAT job you do. To be frank I really miss seeing these people and a couple of the residents I gave a bad time to. If you think you could do any better than the crew that is working there, then I say apply to work there.

Jan MacDonald

Jul 2018

via Google ↗

This is a pitiful place to put any human being. I'm not even sure it is fit for an animal. The rooms are antiquated, at best. They are dismal. The RN nurses are, I suppose adequate, and apparently very overworked, and very shorthanded. The CNA's, don't seem to know what they are supposed to be doing, and some appear as disheveled and shuffled. Although friendly, not very helpful. Dispersing any pain medications, on time, is absolutely impossible, with a multitude of lame excuses. Usually figure on at least two hours behind, on a good day, and that is if you walk down to the RN 's station, and stand there waiting after asking. (This makes no difference even if your doctor requests an exact disbursement schedule.) The food looks deplorable. It is no wonder patients aren't eating. There are no adequate snacks, so be prepared to bring whatever food, drinks, or snacks in. Their ice water supply looks like it could never pass a health inspection, dipping into an large picnic cooler for ice behind the nurses station. I do think the physical therapists are fairly good, and try to be helpful. If you have ANY compassion for your loved one, do not put them at this facility. If you must, plan on staying with your loved one 24/7. Don't leave them alone. I could go on and and on. If you think this a bad review, I urge you to read more reviews on their site. Don't expect improvement with your loved one, in fact expect the complete opposite. If there were negative stars, this place would have a negative five star review!

Kara Koepl

Jun 2017

via Google ↗

Just recently I have had a family friend that lived up the street from my Papa move in. And hands down she has been getting the best care ever. The staff there are always willing to help her whenever she needs. Being a former CNA I have never seen a place give such dedicating work to their patients. It's amazing that Oregon has mandatory staffing ratios for cnas to patients where most states don't. This place deserves 5 stars.

Craig Moon

Jun 2017

via Google ↗

Recency Hermiston deserves 5 stars. My grandmother is currently a patient in their facility and has received amazing care. Between the nursing and therapy teams my grandmother is quickly on the mend and happy with her stay. She has a beautiful and clean room in addition to the great care. The staff is caring and knowledgeable. Glad we drove the extra 30 miles to Hermiston instead of keeping her in the tricities.