MyLivingChoice

Regalcare At Worcester

25 Oriol Drive

2.6(41 ratings)· Worcester average: 4

Regalcare At Worcester, photo 11 / 5

Quick Facts

Total units
160
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
160
Memory care
Dementia care wing on-site
Hospital proximity
Near UMass and St. Vincent's Hospitals

What Families Think

Reviews of RegalCare at Worcester are sharply divided: several describe serious lapses in cleanliness, missing physical therapy, and unsafe discharge practices, while one detailed account praises the newer rehab unit and its therapy team. Long-term and dementia-unit residents' families report more consistent problems than those describing short-term rehab stays.

The Good

  • Friendly, caring floor staff noted by multiple reviewers
  • Rehab therapists and nurse practitioner praised for attentive care
  • Newer rehab unit described as clean and updated
  • Private rooms available in rehab unit
  • Convenient access to nearby hospitals

The Bad

  • Multiple reports of unsanitary conditions, including soiled patients and dirty floors
  • One report of months without any physical therapy despite need
  • Reports of missing or stolen belongings and unrepaired TVs
  • One account of rushed, unsafe discharge with transportation and HIPAA issues

AI-generated from reviews and community data.

Regalcare At Worcester is a senior living community in Worcester, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.6 out of 5 across 41 reviews.

About Regalcare At Worcester

RegalCare at Worcester is a skilled nursing facility in Worcester, Massachusetts, offering short-term rehabilitation, long-term skilled nursing care, and specialty programs within a full continuum of care tailored to individual patient needs.

The facility emphasizes a resident-centered approach to care, prioritizing personalized attention and treatment from its professional staff. Services are designed to promote optimum independence and quality of life for patients during their stay.

Located conveniently near UMass and St. Vincent's Hospital as well as other surrounding hospitals, RegalCare at Worcester provides easy access to additional medical resources and referral networks.

The community is dedicated to maintaining a sensitive, nurturing, and comfortable environment where each patient receives individualized care and attention while having their short and long-term medical needs addressed.

Types of Care at Regalcare At Worcester

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Regalcare At Worcester

2.6overall · 41 ratings combined

2.6★ on Google (41)

Almarielis Aldama

Oct 2025

via Google

Let me start by saying that im lost for words, when it come's to describing the building itself is unreal, and the lack of care of the patients that are unable to walk around in this facility the conditions of each individual room the windows, the walls some of tvs in some room not working properly, the smell of patients left soiled for the next shift to handle, its truly sad and unbelievable an utter failure of leadership and the system itself. How is this place still open? the quality of care is so low is concerning and to hear family members visiting their love ones raising their voices with concerns on how they have found their loves ones, at regalcare 25 oriol drive in worcester needs accountability in a massive scale all nurses took an oath to care and treat patients with respect love and compassion no matter the situation, and help those who can't help themselves and this place lacks those qualities. Again where's is the accountability ? Absolutely speechless!

Robert Volent

Jul 2025

via Google

My Dad stayed here in the dementia wing for a couple years before we were able to transfer him out before he passed. The staff were very friendly. Things would be stolen out of my dads room by his roommate or people from other rooms walking into his room. The floors in his room were always sticky and dirty. The place looks very run down in need of renovations. The entire time there they were never were willing to fix his TV. My aunt had to buy him a tv that worked and his remote would consistently go missing and was lost by the time he left.

Account Administrator

Jun 2025

via Google

My dad was admitted to the new rehab unit on the first floor after a surprise period of breathing troubles and a surprise hospitalization. To be honest, the facility wasn’t my first choice but the convenience of the location definitely helped. Dad was there for about 3 weeks. He had an exercise plan with the therapists there, which he liked. He had to meet with the lady that did breathing exercises with him. He was lucky and got a private room. Everything looks new, like brand new. To rate the details, I can say that I would give the food a 4-star rating, it is hospital food, but dad had choices and could change things up if he planned ahead. The staff are friendly and knew what dad liked and didn’t. They did try to make him happy even though he can be a grouch at times and a little stubborn. The team of nurses were actually impressive, and my favorite part. I read some of the other reviews online and had to double check if this was the right place dad just left from. The only thing that didn’t go as planned was that he was supposed to stay only 2 weeks which turned into 3, but I would rather be safe than have regrets after bringing him home. I can’t complain, since he is breathing much better now and he has good balance. He thinks before doing things and it kind of feels like he knows his strengths and has come to accept when he needs more help. I know it wont last forever but as for now he is doing really well.

Anita 1971

Apr 2025

via Google

I spent some time there a few weeks ago floor staff like the aids and nurses were pretty good, the physical therapist and nurse practitioner were the best part of the place. The food was ok but not enough usually late and almost always cold. Housekeeping was awful.No wifi. I don't know who exactly is in charge of insurance /social work but I was told a few different stories then they came to my room at 4 o'clock and told me I had one hour to get out they were not worried about my meds, one of the nurses asked me if I was leaving ama I told them what happened they made the calls to get me set with meds they wasn't even going to give me a Walker...did thought (second thought) sent me out to 25 Queen St a filthy shelter full of high/drunk people.I would not have been safe there. Gave me cab fair there but how you going to give a disabled woman 1 hour to pack up and go to the junkie spot??? I missed a few appointments because they said they would but did not set up transportation... If you have a choice don't send people you love there. The cherry on top they in such a rush to boot me out of there ended up giving me another person's paperwork so Floyd_ Jr I have a medical paper of your's HUGE HIPAA violation.

Joseph Pare

Mar 2025

via Google

I dont know what to say. The staff are nice enough but they don't do what they're supposed to. My mother's been there for months waiting on physical therapy and hasn't received a single minute of it. Now no one there can watch TV cause apparently they don't pay their bills. Bottom line, don't send anyone you love to anywhere in worcester. It's nothing but a headache.

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Government Inspection History

4 inspection visits in the last three years, 69 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 6, 2025Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2025

Apr 17, 2025Fire Safety StandardHealth Standard22 citations
  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected May 23, 2025

Jan 4, 2024Fire Safety StandardHealth Standard7 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

Jun 7, 2022Fire Safety StandardHealth Standard38 citations
  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2022

  • Perform COVID19 testing on residents and staff.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2022

  • Report COVID19 data to residents and families.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2022

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2022

  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2022

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Provide appropriate foot care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022

  • Conduct risk assessment and an All-Hazards approach.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Include a process for Emergency Preparedness collaboration.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Establish emergency prep training and testing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Conduct testing and exercise requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2022

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2022

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2022

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Establish policies and procedures for volunteers.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Establish roles under a Waiver declared by secretary.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2022

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity B of L: potential for minimal harm, patternCorrected Jul 13, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Regalcare At Worcester offer?

Regalcare At Worcester offers Skilled Nursing / Long Term Care.

Where is Regalcare At Worcester located?

Regalcare At Worcester is located at 25 Oriol Drive in Worcester, Massachusetts.

What do families say about Regalcare At Worcester?

Reviews of RegalCare at Worcester are sharply divided: several describe serious lapses in cleanliness, missing physical therapy, and unsafe discharge practices, while one detailed account praises the newer rehab unit and its therapy team. Long-term and dementia-unit residents' families report more consistent problems than those describing short-term rehab stays.

How did Regalcare At Worcester do on recent health and safety inspections?

Regalcare At Worcester had 4 government inspection visits in the last three years, with 69 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Regalcare At Worcester?

Submit the Request Information form on this page to connect with Regalcare At Worcester and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Regalcare At Worcester? Claim this listing to update photos, pricing, and details. It's free.

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