Prescott Village

Penelope Thal

Jun 2026

via Google ↗

I just spent three weeks to rehab from Guillen- Barre syndrome. First let me give you some positives. My favorite people there were the Physical Therapist Team. They are outstanding. Next my CNA’s were great caregivers. Chloe took outstanding care of me during the day and Coco made me feel taken care of and safe at night. Now for the problems I ran into. In the weeks there several meals were not brought to me. My call light was occasionally on for an hour or an hour and a half. I’d finally go to the nurses station only to get excuses as to why no one helped me. My final problem with a cna came when she scolded me and told me to take care of my own ostomy. I would not allow her back into my room. I wish everyone a positive experience at Prescott Village and am very grateful to be home.

ArizonaShorty

Aug 2025

via Google ↗

In four days stay, the staff has so far missed delivering one meal entirely, has routinely not answered the call button within a half hour or more, if at all, has pushed non-scheduled meds on the patient who has had to refuse them, has isolated the patient on a presumption of a "stomach bug" unidentified and untested, and has only offered a half hour of PT in those four days instead of the 3 1/2 hours daily she was receiving at the first facility we used. Questions go unanswered. I have watched three nursing staff at the nurses station ignore room calls while chatting at volume about personal stuff, just having a good time while patients go untended. Someone needs to start taking their jobs seriously and pay attention to the folks in their care.

Debra Ballard

Jan 2025

via Google ↗

I went to rehab from what was thought to be a stroke that affected my entire right side. It turned out to be a lesion in my brain. I'm doing much better now. The place itself had large comfortable rooms and an outdoor yard with tables and chairs. They have activities scheduled daily, and the food is delicious... The kitchen staff made it on site, and all of the helpers were phenomenal. The biggest difference from the only other rehab I've been to is that everyone is humble and will help each other for the benefit of the clients. Nurses and CNAs will grab the trash and take it out, helping the housekeeping staff. Everyone stops everything to get the clients down to the dining room so they can be served, helping the CNAs. When someone is finished eating, whomever happens to be around offers to wheel you back to your room. The workers are happy and enjoy their jobs. The rehab personnel are also very good. They are encouraging, but don't force you past endurance. They give you confidence in your abilities. They even come up with ingenious ways to work with special situations! Another great thing was they allowed my daughter to bring me my kitty as it had been weeks since I'd seen her! That lifted my spirits tremendously... but kinda traumatized my cat, so we only did it once. But my daughter brought her dog once too. They have the option of assisted showers or a walk-in deep tub that is so wonderful! My favorite CNA was Marlyn. She would get the hot water ready, and once I was seated, turn it on full blast and put shampoo under the tap for a full-on bubble bath! Another CNA, Dezi, would bring me things I needed and would roll me where I wanted to go. All the CNAs were always happy and cheerful. They had to wake you for vitals but kept the lights dimmed an were quiet so sleep was less disturbed. They have a small library there and several living room areas you can be if you don't want to watch TV in your room. It was such a nice place that when I needed to go into rehab again after several more falls, I chose to go back to them. I would do so again and again.

Joy Holton

Jul 2024

via Google ↗

I recently had an accident and needed rehabilitation services. From the moment I arrived the staff was extremely attentive to and genuinely caring with my needs. All of the Nurses, CNA’s, Physical and Occupational Therapy, Dietary staff, Activities and Housekeeping were knowledgeable, friendly and efficient. The Director and front office staff are extremely knowledgeable and helpful when navigating the paperwork for services. Over all, this facility is great. I have no problem recommending them to anyone who asks me.

Gretchen Hopkins

Oct 2022

via Google ↗

My 93 year old mother got to the point in her life where she needed a long-term care facility due to physical limitations. Since her cognition is still great we chose Good Samaritan Village in Prescott. She is grateful for the activities, the exercise class, the physical therapy available. The staff is loving and competent. At this point our only frustration is in late October 2023 the residents still can only go out for medical appointments.. They can go out to socialize but if they do they have to do five days of quarantine to get back in to their activities. It would improve the quality of her life greatly if she could socialize with her friends in the community where she has lived for the last 30 years. I understand the need to keep the residence safe but with everybody that wants to be vaccinated and boosted, it’s time to let them get on with their lives. Again, other than that, we have been thrilled with the facility and the staff.