Rihanna Mercantety
May 2026
Horrible front desk. Instead of transferring you she puts you on hold and makes you wait hours most of the time you never get to talk to the nurses. She is also very rude and disrespectful.
1 / 5Quick Facts
- Total units
- 147
- Medicare rating
- 5 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 147
- Inspections
- View history (28 citations)
CMS Care Compare
What Families Think
Reviews of Ponce Health and Rehabilitation Center are sharply divided. Several families praise the rehab therapy team and nursing staff for attentive, effective care that helped loved ones recover and return home, while other reviewers describe serious safety and staffing concerns, including a tragic outcome after a short stay.
The Good
- Rehab therapy praised for helping residents regain strength
- Nursing staff described as attentive and communicative
- One reviewer called environment clean and well-organized
- Family felt informed about treatment plan throughout stay
The Bad
- Two family reviews describe understaffing and lack of monitoring
- One report of persistent urine odor on a unit
- One reviewer described front desk as rude and unresponsive
- One report of slow elevators and no staircase access
AI-generated from reviews and community data.
Ponce Health And Rehabilitation Center is a senior living community in Miami, Florida offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 170 reviews.
About Ponce Health And Rehabilitation Center
Ponce Health and Rehabilitation Center is a skilled nursing and rehabilitation facility located in Miami, Florida. The center provides patient-centered wellness care with a focus on skilled nursing and rehabilitative services delivered in a community-based atmosphere.
The facility aims to foster close-knit relationships between residents, staff, and the local Florida communities it serves. Ponce Health emphasizes creating an environment that combines the comforts of home with high levels of professionalism and expertise in nursing care.
Types of Care at Ponce Health And Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Ponce Health And Rehabilitation Center
4overall · 170 ratings combined
4★ on Google (170)
Jordan Kattoura
May 2026
Our family is completely devastated by the loss that occurred after my grandfather was sent to this rehab center. We want to make it clear that we are not placing the blame entirely on the staff at this facility, because we also strongly believe the hospital failed by discharging him to a rehab center that was not properly equipped or capable of caring for a patient in his condition. However, families still deserve to know the reality of what we experienced here. The pictures shown online do not reflect the actual conditions we saw. The floor my grandfather stayed on constantly smelled like urine, and the nurse-to-patient ratio was extremely concerning and created what we believe to be a serious safety issue. My grandfather sadly passed away after being there for not even two full days. He was found unresponsive around 7 AM, and with the level of staffing and lack of monitoring we witnessed, it is heartbreaking but not surprising to us. A vulnerable patient should never be sent somewhere that cannot properly monitor or care for them. Also elevators are very slow and apparently theres no staircase. What also adds to our frustration is that our family’s previous review was ignored while responses were made to positive reviews. We will continue speaking out until we receive answers and acknowledgment regarding what happened to our grandfather. This is not about attacking individuals. It is about accountability, patient safety, proper staffing, and ensuring no other family experiences this kind of loss and heartbreak.
Jessica Fernandez
May 2026
My grandfather passed away less than two days after being sent to this rehab center, and our family is devastated. In our experience, there appeared to be a serious lack of staffing and proper medical equipment needed to care for critically ill patients. There were no continuous monitors for vitals or respirations — extremely important things for someone in my grandfather’s condition. We strongly feel the rehab center was not properly prepared to care for a patient this sick, and the hospital should never have transferred him there without ensuring the facility had the appropriate level of care and equipment available. What hurts even more is that my grandfather was found during shift change since my grandma was called at approximately 7 AM that he was unresponsive. Leaving us questioning how long he may have been declining without anyone noticing or checking on him. Maybe if he was checked on earlier measures would’ve been taken to call an ambulance or start a code. No family should have to wonder if more attentive care could have changed the outcome. I hope this review encourages accountability, better staffing, and safer care for future patients and families.
Maggie Carr
Jan 2026
Ponce Plaza has been a welcoming experience. I appreciate their kindness and hospitality. Their desire to make feel comfortable shows the level of professional support.
Elizabeth Burns
Nov 2025
My aunt recently completed a rehabilitation stay at this facility, and the level of care she received was exceptional. The nursing staff, therapists, and support team were attentive, patient, and truly committed to her recovery. They took the time to communicate with us regularly, answer our questions, and explain her treatment plan in a way we could easily understand. The therapy department worked with her consistently and helped her regain strength and confidence, ultimately allowing her to return home safely. The environment was clean, well-organized, and focused on resident comfort and dignity. We are sincerely grateful for the compassion and professionalism shown to my mother during her stay. I highly recommend this facility to any family seeking quality rehabilitation care.
Government Inspection History
4 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 15, 2025Fire Safety StandardHealth Standard5 citations
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Dec 21, 2023Fire Safety StandardHealth Standard5 citations
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2024
Aug 3, 2023Infection ControlNo citations
Oct 20, 2022Fire Safety StandardHealth Standard18 citations
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Ensure electrical receptacles or cover plates have distinctive color or marking.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Have properly sized and located compartments to protect residents from smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Ponce Health And Rehabilitation Center offer?
Ponce Health And Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is Ponce Health And Rehabilitation Center located?
Ponce Health And Rehabilitation Center is located at 335 Sw 12 Avenue in Miami, Florida.
What do families say about Ponce Health And Rehabilitation Center?
Reviews of Ponce Health and Rehabilitation Center are sharply divided. Several families praise the rehab therapy team and nursing staff for attentive, effective care that helped loved ones recover and return home, while other reviewers describe serious safety and staffing concerns, including a tragic outcome after a short stay.
How did Ponce Health And Rehabilitation Center do on recent health and safety inspections?
Ponce Health And Rehabilitation Center had 4 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Ponce Health And Rehabilitation Center?
Submit the Request Information form on this page to connect with Ponce Health And Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Ponce Health And Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
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