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Reviews for Plymouth Harborside Healthcare are sharply divided, with reviewers consistently praising the physical and occupational therapy program while raising serious concerns about staffing levels, cleanliness, and basic care follow-through elsewhere in the building. The community serves both short-term rehab patients and residents in a dementia unit.
AI-generated from reviews and community data.
Plymouth Harborside Healthcare is a senior living community in Plymouth, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.4 out of 5 across 25 reviews.
Plymouth Harborside Healthcare is a skilled nursing and long-term care facility in Plymouth, Massachusetts, with a licensed capacity of 101 residents. The community serves patients requiring post-acute rehabilitation, including those recovering from surgery and injury, as well as residents with dementia care needs.
Family experiences at Plymouth Harborside vary considerably. Several families praised the physical and occupational therapy programs, with one noting that therapists worked closely with patients toward discharge goals. Families also highlighted attentive staff making regular rounds and addressing medical needs promptly, one family described their mother's bedsores being resolved after arrival on Christmas Eve, with therapy provided six days per week. The food and dementia unit care drew positive mentions as well.
However, other families reported serious concerns about patient care consistency, citing issues such as withheld mobility aids and equipment, dietary non-compliance for diabetic residents, and unresponsiveness to patient needs. The facility carries a 2.4 out of 5 rating across 25 Google reviews, reflecting this divide in family satisfaction.
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Help Me Choose2.4overall · 25 ratings combined
2.4★ on Google (25)
Sydney Bianchi
Nov 2025
This place is absolutely horrendous and terrible. If you want a place that does NOT take patient care seriously then this is your place! My mother’s call button was taken away and her wheelchair at night, not adhering to her diabetic diet, among other things. I wish I did more research before my mom was transferred here for PT. I highly recommend people to stay away.
Bradford Mallers
Nov 2025
There very few places I have seen or been in that meet the requirements and level of care I have seen here at Plymouth Harborside healthcare I have been here two weeks now and have several more to go. The staff here is always making rounds and tending to are personal needs. I was very happy when the VA of Brockton sent me here. For my rehabilitation. I have physical therapy and occupational therapy every day. The therapist here are by far the highest quality of care. With multiple fractures to my left foot. You will not find any other facility with the highest quality of food we receive here. I’ve been cooking for many many years and I worked in many high-quality restaurants and I could tell you the food here is very good enduring with many choices to choose from each day for all meals. the activities they provide during the day for all patients is amazing last week. I enjoyed a very nice concert with a nice young lady who sang for us for an entire hour. They have games and entertainment during the day for all patient care rooms and area is of the highest cleanliness I have seen in the facility of the size. I am very happy to be a patient here and I think anyone else would be very happy too once they’ve been here. They do have emergency call buttons and all the rooms and in all the beds I have used this and it takes less than two minutes for a nurse to respond. You will not find a cleaner facility. I guarantee you that and you will not find another facility with the quality of food that you are served here in the many choices that you are allowed to select from each and every day I promise you that. Veterans Day. I want to personally thank all of the people that helped make this day possible for us veterans. The Veterans breakfast was amazing and well presented and planned out. The decorations were amazing too. The food was delicious and well served. I can’t imagine other places doing this level of treatment to their veterans. Thank you all so very much. Looking forward to the ceremony at 2:30 pm. You have truly lifted this veterans spirit in humanity and care. God bless you all.
Lynette Couture
Nov 2025
I entered Plymouth Harbor Healthcare (the House Of Pain) for rehab due to multiple fractures in my left leg. The service or services I received In the Physical therapy and Occupational therapy room was Phenomenal! The therapist there worked hand in hand with you to accomplish your goals, so you could achieve a greater goal by going home. As for the rest of the place needs plenty of help! From the front offices to the kitchen it kind of needs an overhaul. For example the front office Nina worked a few times outside the normal to make the residences feel better. Other office staff seemed very high strung, for example: This one person demanded information from me stating my insurance wasn’t going to pay for my stay here in the short term facility. I jumped through hoops to get the information for them to anpply for Medicare and they NEVER did anything with it! The activity director and assistant made for a great time to enjoy Bingo, trivia and many other activities. As with any home you will have residence who are rude and kind of bulling towards any other residence. The nurse’s aides well most of them were great. Some more empathetic than others. Some Seemed like they were just there for a paycheck! They were also really understaffed, some of the residents waited over a hour or more for the staff to answer call lights. The Nursing staff, that’s a different ball of wax. Way understaffed also and some not caring. Examples like Telling patients who may need pain medication for their injuries- to wait because they were to busy, getting their morning medication in the afternoon and ect. Yes the kitchen did serve some really good meals but the ones you didn’t like and filled out menu’s to get something else to eat off the a-la-cart menu on the back side of the menu, if you ordered something different from the back side of the menu either you get what you wanted and sometimes they substituted something else because they ran out of it or didn’t want to make it. If you called the kitchen because you didn’t get what you wanted they would say you didn’t fill out a new Menu or they just don’t have one. Or just be upset that you called about what you received not being correct and sending you what you ended up ordering, but extremely salty or yelling at the aides for bothering them. And the house keepers, hummmm well the level of cleaning was just for what’s seen as is and no further. For example: washing the floor… isn’t it normal to move small thins from the floor to wash it completely or simply go around it? The curtain dividers in my room were never changed while I was there. ( dirty and disgusting). Never cleaned the handles on the sink or even lifting the toilet seat to clean. Oh yeah if you wait or are waiting for someone to get back to you about any service wanted …. Don’t hold your breath! Other the Pt and Ot workers this home wouldn’t get a single star. To the workers who went out their way to accommodate us, I truly appreciate you, to the others… get a new job! The Ot and Pt crew can’t carry the home alone! A former resident
Jeninne Alexander
Jun 2025
The staff is amazing! They truly care for their patients and their families. The food is good too! My Mom is in the Dementia Unit and loves everyone. They make sure all the patients get what they need! It is such a good feeling to know she is being taken care of the way she is!
Richard McKenzie McKenzie
May 2025
I came from another rehab where I lost 40 lbs, had covid and bedsores. I came to plymouth on Christmas eve and they immediately took care of all my needs and eventually resolved the bedsores. I received PT/OT 6x per week and therapy strongly encouraged me to participate with the end goal of discharging home. I have received great care and feel happy with the staff that have supported me during my stay.
8 inspection visits in the last three years, 64 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected Mar 6, 2026
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Provide care or services that was trauma informed and/or culturally competent.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 26, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 6, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity B of L: potential for minimal harm, patternCorrected Nov 25, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2023
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 21, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 21, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Oct 2, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Conduct testing and exercise requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Oct 2, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Plymouth Harborside Healthcare offers Skilled Nursing / Long Term Care.
Plymouth Harborside Healthcare is located at 19 Obery Street in Plymouth, Massachusetts.
Reviews for Plymouth Harborside Healthcare are sharply divided, with reviewers consistently praising the physical and occupational therapy program while raising serious concerns about staffing levels, cleanliness, and basic care follow-through elsewhere in the building. The community serves both short-term rehab patients and residents in a dementia unit.
Plymouth Harborside Healthcare had 8 government inspection visits in the last three years, with 64 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Plymouth Harborside Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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