1525 Pleasant Valley Rd
4.3(103 ratings)
1 / 4Reviewers generally describe Pleasant Valley's staff as friendly and attentive, with therapy and rehab services drawing particular praise. However, some families report lapses in monitoring, medication mix-ups, and one serious billing dispute after a resident's death, suggesting inconsistency in administrative follow-through.
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Pleasant Valley Healthcare and Rehabilitation is a nursing home in Garland, Texas offering short-term rehabilitation and long-term care services. The facility provides 24-hour nursing care under the direction of in-house physicians, combining traditional and hands-on therapeutic approaches.
The community offers both short and long-term rehabilitation programs tailored to individual resident needs, with a focus on helping residents regain strength and mobility. Care plans are developed collaboratively with residents, families, and healthcare providers.
A wide variety of activities is available throughout the month, designed to keep residents active and engaged with options available from morning to night.
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Help Me Choose4.3overall · 103 ratings combined
4.3★ on Google (103)
christina henry
Jul 2026
The home was very clean. My sister-in-law is there now. I have been there twice and no one came to check on her. The first time we had to go out and find someone to check her feeding tube, the monitor was beeping when we got there. They did come quickly and was able to fix it. Other than the aesthetics I think it is a good place.
Pat Sistrunk
Jun 2026
The Pleasant Valley Healthcare Rehabilitation Center staff is professional and very helpful. Thanks, Pleasant Valley Rehabilitation Center, for hiring great people. My loved one's room is warm each time I visit. Perhaps a cooler temperature would make it more comfortable and kill germs, too. Thanks again.
Tammy Velasquez
Mar 2026
My mom was sent here for rehab and literally every person who walks through her door is super nice and helpful. She’s getting physical therapy and the therapists are kind and supportive as well. She’s eating good. The rooms are cleaned daily. I never want her to leave.
Janet Langford
Feb 2026
A family member was recently a patient at Pleasant Valley, and we found it to be staffed with very loving and caring people. Any issues or concerns that we had were addressed immediately and handled to the best of their ability. A super big shout out to Aisha who was my liaison there and helped me navigate any issues that arose. The only reason I gave it four stars instead of five was because there were several mistakes and confusion about medication that required a great great deal of effort to stay on top of. Rehabs are not the same as hospitals, and I think the therapy part is where they really shine. However, they continued to work on getting everything correct. We appreciated the time that she had there and the hard work of the staff.
Camille Manuel
Dec 2025
My mother was initially admitted here in September 2025 and was there until she died in November. The entire experience here was not good at all compared to other skilled nursing facilities that she had been to for rehabilitation. Long story short, she took a turn for the worse on November 3rd, 2025. Was admitted to Three Oaks hospice on November 6th, 2025. I was told that she would need to pay room and board for a minimum of two weeks while doing hospice. My mother died 5 days after starting hospice. They charged her account $2400 three days after she died. I was told that I would receive a refund. I have yet to receive the refund and have been given the run around every time I call. I was also never given a receipt or any documentation for the $2400 charge. It is now December 15, 2025, and I have not had any follow-up as to when the refund will be issued. To charge someone for room and board AFTER they have died is wrong, especially when you have been billing THOUSANDS to Medicare.
Pleasant Valley Healthcare Rehabilitation Center offers Skilled Nursing / Long Term Care.
Pleasant Valley Healthcare Rehabilitation Center is located at 1525 Pleasant Valley Rd in Garland, Texas.
Reviewers generally describe Pleasant Valley's staff as friendly and attentive, with therapy and rehab services drawing particular praise. However, some families report lapses in monitoring, medication mix-ups, and one serious billing dispute after a resident's death, suggesting inconsistency in administrative follow-through.
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