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Pinnacle Specialty Care

1223 Prairieview Road

3.1(43 ratings)· Cedar Falls average: 4.3

Part of Care Initiatives · 43 communities · 3.6★ average

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Quick Facts

Total units
100
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
100
Inspections
View history (24 citations)
Therapy access
On-site rehab therapy for short and long-term stays

What Families Think

Reviews of Pinnacle Specialty Care are sharply divided: some families describe warm, attentive care for long-term residents, while several short-term rehab patients report serious lapses in responsiveness, cleanliness, and communication. The community's Google rating sits at 3.1 from 43 reviewers, reflecting this inconsistency.

The Good

  • Staff described as loving and attentive for long-term residents
  • Physical therapy staff praised for skill and patient connection
  • One family reported two years of consistently caring care
  • On-site rehab therapy for short and long-term needs

The Bad

  • Multiple reports of slow or unanswered call button response overnight
  • Several reviewers cite cleanliness issues, including unclean showers and rooms
  • One report of staff smoking marijuana while on shift
  • One report of unclear communication about medications and lack of introductions to new patients

AI-generated from reviews and community data.

Pinnacle Specialty Care is a senior living community in Cedar Falls, Iowa offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.1 out of 5 across 43 reviews.

About Pinnacle Specialty Care

Pinnacle Specialty Care in Cedar Falls, Iowa is a skilled nursing and long-term care community licensed to provide care to up to 100 residents 24 hours a day, seven days a week. The facility serves residents from Black Hawk County and surrounding communities, offering both long-term and short-term care options for individuals with chronic diseases and debilitating medical conditions such as Alzheimer's and heart disease.

The community provides rehabilitation therapy services onsite, including a variety of state-of-the-art approaches available for both short and long-term rehabilitation tailored to individual needs. Care is delivered by more than 130 dedicated team members committed to providing compassionate, individualized care while also supporting residents' families' well-being and peace of mind.

Pinnacle Specialty Care emphasizes an active and engaging quality of life through daily programming, social and educational activities, and services designed to promote physical health, provide mental stimulation, and increase engagement. These programs and amenities are intended to help residents thrive in a home-like setting.

Types of Care at Pinnacle Specialty Care

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Pinnacle Specialty Care

3.1overall · 43 ratings combined

3.1★ on Google (43)

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Rik

Mar 2026

via Google ↗

When we push our lives beyond our intended course, we hope to fall into the skilled hands of the Medical Arts, and we pray that they return us to good health. And when the tidal wave of their skills, patient connection, and dedication to MAHA standards washes us anew, these Medical Profssionals make us whole, once again, grateful, abd have changed the way we think of others. Such is the hallmark of these Top-Tier Professional at Pinnacle Speciality Care. Their therapy folks have a true and caring patient connection which promotes the necessary trust that accelerates restoration unto wellness.

Honest Reviewer

Feb 2026

via Google ↗

LOOKS of this place can be deceiving! Only a FEW good people there! They lost my clothes, let me sit in someone’s nasty peed on wheelchair to where I REEKED of pee & all the elderly were confined in their rooms like me (most days) due to “covid.” Their dietary couldn’t get a CLUE how allergic I was or intolerant of foods! I had to make my own foods a LOT. Also found 3rd shift staff having munchies reeking of MJ! I could care less about them smoking it, yet ON SHIFT?!!! How would they help your loved one if high in the middle of the night?! The rooms were nice, I had to help keep it clean (thankfully I was younger) as no one vacuumed for a MONTH or really wiped things clean. God have mercy. Coolest thing there…sounds like the Hunger Games around the nurses station lol. TO whomever wants me to call, I don’t want to, please just be sure you do the right things, like monitor staff, have better cleaning, get dietary straight, clean the shower rooms better (gross & smelled at times), have staff read door notes like CLOSE the door when you leave, follow through on family patient requests, & have some activities. People are already depressed there, Covid or not they need to feel like they have some sort of life too. Like in other reviews, maybe require all employees to watch Patch Adams. 😎

Vicki St. James

Dec 2024

via Google ↗

Pinnacle Specialty Care has been a wonderful home for my mother for over two years. The staff is consistently loving, caring, and attentive, ensuring she receives the highest level of care. Their professionalism and expertise shine through in every interaction, and they go above and beyond to make her feel comfortable and valued. The team is always engaged, providing not only medical support but also emotional care, which has made a huge difference in my mother's quality of life. I highly recommend Pinnacle for anyone seeking compassionate, skilled care.

Brenda Gray

Dec 2024

via Google ↗

I arrived at Pinnacle after knee replacement surgery (only because the other care facilities were full). The night I got there I pressed the call button all night long because I had to get up and go to the bathroom and nobody responded to my call. Not sure what time it was in the morning, but somebody finally came in to give me my medication, and I told her that I was unhappy with the care I was receiving she got somebody who moved me to the other side of the facility where it is more trafficked. There were two people working during that night and neither one of them came in when I called. I also sent my daughter a message and she came down to help me. Those two girls should’ve been fired on the spot in my opinion. Once moved, I did receive better care. It still wasn’t that good and I hope to never have to go there again. I really liked the physical therapists and there were a couple of my favorite nurses and some aides. At the very end of my visit there, they were gonna let me walk out after after total knee replacement surgery knee surgery. I wanted to go out in a wheelchair which I did.

Lesta Burgess

Oct 2023

via Google ↗

I arrived this afternoon for physical rehab from surgery on my knee with a PICC for IV antibiotics. I wish more than anything I had read the revews because I certainly would have requested someplace else.. Upon arrival I was taken to my room and abandoned. The gal that brought me down didn't even tell me her name. After nearly 45 minutes two ladies came in. Who were they??? No names or positions were told to me. I was given papers to sign. As of this writing (8:43 pm) those papers are still in my room. I've yet to be shown around. Yet to be introduced to anyone. Yet to be informed on protocols. However 1 1/4 hour ago I was given my bed time meds. When I questioned what they all were I was belittled and told by the girl she had a degree to give me these meds yet she couldn't tell me what they all were. Plus the one that's to be dissolved under the tongue was mixed in with the other meds. I told her about that in which she replied it doesn't matter and her other patients swallow it anyway. She got very irritated at me, stormed off and said she'd send the nurse down. I've not seen anyone or heard from anyone since around 7:30 when she left in a huff. The chair feels like I'm sitting on a board. Hard pressed to call it a recliner. The bed is horrible. The sheet doesn't even fit. It is very uncomfortable and hurts my butt and back. It doesn't even feel like there is a mattress. TV is smaller than my computer monitor. There's no shower or tub in the room. Stay away from this place. Most likely I'll catch a lot of flack for posting this. So if anything happens to me it's because of telling the truth! P.S. I still don't know where anything us. :(

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Government Inspection History

7 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 2, 2026Health Complaint4 citations

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 25, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2026

Nov 19, 2025Health Complaint2 citations

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2025

Jul 24, 2025Fire Safety StandardHealth Standard4 citations

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

Sep 5, 2024Fire Safety StandardHealth ComplaintHealth Standard6 citations

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024

Feb 13, 2024Health Complaint2 citations

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024

Nov 13, 2023Health Complaint1 citation

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2023

Jun 8, 2023Fire Safety StandardHealth Standard5 citations

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2023

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pinnacle Specialty Care offer?

Pinnacle Specialty Care offers Skilled Nursing / Long Term Care.

Where is Pinnacle Specialty Care located?

Pinnacle Specialty Care is located at 1223 Prairieview Road in Cedar Falls, Iowa.

What do families say about Pinnacle Specialty Care?

Reviews of Pinnacle Specialty Care are sharply divided: some families describe warm, attentive care for long-term residents, while several short-term rehab patients report serious lapses in responsiveness, cleanliness, and communication. The community's Google rating sits at 3.1 from 43 reviewers, reflecting this inconsistency.

How did Pinnacle Specialty Care do on recent health and safety inspections?

Pinnacle Specialty Care had 7 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pinnacle Specialty Care?

Submit the Request Information form on this page to connect with Pinnacle Specialty Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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