Waterloo Neighbor
Apr 2026
Some things can't be taught. Jessica has them. I'm writing this review for one reason: to make sure everyone at Right at Home — especially ownership and upper management — understands exactly what kind of person they have in Jessica (Jess). Most caregivers do their job well. That's expected. But Jessica goes beyond well. She goes beyond professional. She goes beyond assigned. I recently became aware of something she did that I can't stay quiet about. There is an elderly man in a local care facility who was once Jessica's client — but he is no longer her client. He has specific needs that, for reasons I won't speculate on, the facility has not been able or willing to meet. I overheard a phone conversation between them. He called her — not because he had to, but because he had no one else to turn to. And do you know what she said? Not "I'll see what I can do." Not "Let me call the office." Not "That's not really my responsibility anymore." She said: "I'll be there soon. Today." And she meant it. On her own time. Her own gas. Her own money. For a man who is no longer her client, no longer her obligation, no longer her paycheck. But here's what moved me even more: this was not the first time. To my knowledge, this is at least the second or third time Jessica has done this for him. He calls her when he has nowhere else to turn — and every single time, she shows up. No compensation. No expectation of recognition. Just the kindness of her heart. That is not a job description. That is a heart. If you are an owner, a manager, or anyone with the power to recognize, reward, or promote this young woman — please do not scroll past this review. Read it in a meeting. Give her a raise. Give her a leadership role. Give her whatever you can. People like Jessica do not come along often. Thank you, Jessica, for showing all of us what it really means to care. — A Waterloo Neighbor
