MyLivingChoice

Pelican at Randolph

4801 Randolph Road

2.4(5 ratings)· Charlotte average: 4.1

Pelican at Randolph — photo 1

Quick Facts

Total units
100
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
100

What Families Think

Reviews of Pelican at Randolph are mixed but weighted toward serious concerns, with several families describing neglect and unresponsive management, while one reviewer found the staff warm and attentive. The community's Google rating sits low at 2.4 out of 5 based on a small number of reviews.

The Good

  • One reviewer called staff warm, caring and attentive
  • Described as fun and friendly by a family member

The Bad

  • One report of serious neglect including bedsores and missed doctor appointments
  • One report alleging physical abuse of a resident
  • Multiple reports of lost or misplaced resident clothing
  • One reviewer said there is no way to reach the facility by phone

AI-generated from reviews and community data.

Pelican at Randolph is a senior living community in Charlotte, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 2.4 out of 5 across 5 reviews.

About Pelican at Randolph

Pelican at Randolph is a skilled nursing / long term care community in Charlotte, North Carolina. The community is licensed for up to 100 residents.

Families rate Pelican at Randolph 2.4 out of 5 based on 5 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Pelican at Randolph

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Pelican at Randolph

2.4overall · 5 ratings combined

2.4★ on Google (5)

Honesti and kiah world

Mar 2025

via Google

My aunt was removed from this facility yesterday to go to the ER. Only because I came there raising hell come to find out they have not been washing her, she have been missing dr appointments, they have been abusing and hitting on her! She has deep scratches on her arms, Stage 3 bedsore, Thrash in her mouth and it looks like fur and orange pulp is growing on her teeth! Workers and nurses have been signing the daily log lying saying they were doing her daily routines but when I asked for the logs no one gives them to me they are definitely covering something up! I was escorted by the cops because I was loud on my phone complaining! I believe they changed the facility name to Sherwood! PLEASE IF YOU LOVE YOUR LOVED ONES PLEASE DO NOT PUT THEM IN THIS FACILITY!!! Was told by a worker if my aunt is not removed she would be dead within a month to move her asap! I would add the photos but do not want to disturb anyone!

Wayne Poore

Jan 2025

via Google

I would not recommend sending your love one to this place.The staff is friendly but need to improve on their professionalism.If you ask them to do something, they never follow through and resolve the issue.They kept on loosing my father’s clothes and putting other resident’s clothes in my dad’s closet..I made it clear to them that I washed his clothes and asked them to put a sign on his closet door stating this.They never brought a sign out,I had to hand write one so that my dad’s clothes would stop disappearing.They finally brought one out on his last day over there after 3 and a half months.When I got his clothes home after he was released I discovered that 75% of his clothes were missing.It makes no sense!

Plain Jane

Jul 2024

via Google

I have to get information for my moms Social Security at all the rehabs that she stayed at since 2022 and there is absolutely no way of getting in contact with this place. No phone number.

R oze Dorfman

Jul 2021

via Google

I have found this facility to be warm, caring, friendly, fun and very attentive. I do highly recommend.

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Frequently Asked Questions

What types of care does Pelican at Randolph offer?

Pelican at Randolph offers Skilled Nursing / Long Term Care.

Where is Pelican at Randolph located?

Pelican at Randolph is located at 4801 Randolph Road in Charlotte, North Carolina.

What do families say about Pelican at Randolph?

Reviews of Pelican at Randolph are mixed but weighted toward serious concerns, with several families describing neglect and unresponsive management, while one reviewer found the staff warm and attentive. The community's Google rating sits low at 2.4 out of 5 based on a small number of reviews.

How can families visit Pelican at Randolph?

Submit the Request Information form on this page to connect with Pelican at Randolph and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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