Robert Miller
May 2026
Great staff throughout. Very attentive to my father in his time.
1 / 5Quick Facts
- Total units
- 113
- Medicare rating
- 2 of 5
- Ownership
- For profit, Individual
- Certified beds
- 113
- Inspections
- View history (54 citations)
CMS Care Compare
What Families Think
Reviews for Pavilion on Main Street are sharply divided: many families praise the kindness of nursing staff, the social service team, and end-of-life care, while a notable number of reviewers report unmet therapy promises, food complaints, and serious lapses in basic care. The community holds a 3.8 out of 5 rating from 36 Google reviews, reflecting this mix of strongly positive and strongly negative experiences.
The Good
- Staff described as kind, patient, and attentive
- Social service director and liaison praised repeatedly
- Clear, timely communication with families
- Facility described as clean and well maintained
- Strong end-of-life and compassionate care noted
The Bad
- Multiple reports that promised rehab/therapy wasn't delivered
- Several complaints about limited food variety or quality
- Multiple reviewers cite poor or unprofessional management
- One report of understaffing and weak infection control
- One serious report of neglect, a pressure ulcer, and misconduct
AI-generated from reviews and community data.
Pavilion on Main Street is a senior living community in Sandwich, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.8 out of 5 across 36 reviews.
About Pavilion on Main Street
Pavilion on Main Street is a skilled nursing / long term care community in Sandwich, Illinois. The community is licensed for up to 113 residents.
Families rate Pavilion on Main Street 3.8 out of 5 based on 36 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Pavilion on Main Street
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Pavilion on Main Street
3.8overall · 36 ratings combined
3.8★ on Google (36)
Mardel Manion
May 2026
Don’t go there for therapy. You won’t get it. Hubby was there 2 years ago after pneumonia. Wouldn’t get him down for therapy hardly at all. He could take a wheelchair down on the elevator himself, and the therapist had no one down there, 2 of them, but they didn’t have time to give him therapy. You get better therapy at home. They try to keep you there til you force the fact that you are going home. It’s happening in too many nursing homes. Go home for therapy. I think the staff is told to do it that way. Sad. Keep them as long as you can.
Katz Jordan
Apr 2026
Social service director is absolutely wonderful. Every issue we had she was able to solve professionally and efficiently.
Joshua Kinder
Apr 2026
The Social Service Director is amazing. She is always willing to help and provide great community resources.
Katherine S.
Jan 2026
Great staff who are kind, patient, and attentive to the residents. The facility is clean and well maintained, and communication with families is clear and reassuring. You can tell the staff genuinely care. I would definitely recommend this nursing home. So glad my mom is in great hands and company.
Government Inspection History
8 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Oct 9, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2025
Sep 18, 2025Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2025
Aug 27, 2025Health Standard10 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 23, 2025
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Sep 23, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2025
Jul 23, 2025Health Complaint2 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 5, 2025
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 5, 2025
Oct 30, 2024Fire Safety StandardHealth Standard11 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024
Meet requirements for the use of electrical equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternWaiver has been granted
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternWaiver has been granted
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Jun 26, 2024Health Complaint1 citation
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Sep 28, 2023Fire Safety StandardHealth Standard22 citations
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Oct 23, 2023
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023
Establish policies and procedures for medical documentation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Jul 28, 2022Fire Safety Standard5 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2022
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2022
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Pavilion on Main Street offer?
Pavilion on Main Street offers Skilled Nursing / Long Term Care.
Where is Pavilion on Main Street located?
Pavilion on Main Street is located at 515 North Main in Sandwich, Illinois.
What do families say about Pavilion on Main Street?
Reviews for Pavilion on Main Street are sharply divided: many families praise the kindness of nursing staff, the social service team, and end-of-life care, while a notable number of reviewers report unmet therapy promises, food complaints, and serious lapses in basic care. The community holds a 3.8 out of 5 rating from 36 Google reviews, reflecting this mix of strongly positive and strongly negative experiences.
How did Pavilion on Main Street do on recent health and safety inspections?
Pavilion on Main Street had 8 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Pavilion on Main Street?
Submit the Request Information form on this page to connect with Pavilion on Main Street and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Pavilion on Main Street? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Sandwich.
Sandwich Living and Rehab Center
Sandwich, Illinois0 mi
3.6(23)
Skilled Nursing / Long Term Care
Cedarhurst Senior Living of Yorkville
Yorkville, Illinois10.1 mi
4.5(90)
Assisted LivingMemory Care
Prairie Pointe Assisted Living and Memory Care
Sugar Grove, Illinois13.9 mi
4.8(17)
Assisted LivingIndependent LivingMemory Care
Prairie Crossing Living and Rehabilitation Center
Shabbona, Illinois15.1 mi
4.2(10)
Memory CareSkilled Nursing / Long Term Care
Bickford of Oswego
Oswego, Illinois15.3 mi
4.6(36)
Assisted LivingIndependent LivingMemory Care+1 more
The Pearl at The Tillers
Oswego, Illinois15.6 mi
4.4(294)
Skilled Nursing / Long Term Care
Prefer to stay home?
Home care agencies serving Sandwich bring help to the house: daily living, companionship, and respite for family caregivers.
