Lisa
Jul 2026
Amazing home like setting. The new Executive Director is so good at what she does it been amazing seeing the progress.
Pacific Living Centers of Medford at Brookhurst
2146 Brookhurst Street3.6(17 ratings)· Medford average: 4
Part of Pacific Living Centers · 18 communities · 4.4★ average · (3 others nearby)
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1 / 3Quick Facts
- Licensed capacity
- 14 residents
- Community size
- Only 14 beds, a boutique home setting
- Care focus
- Specializes only in Alzheimer's and dementia care
Oregon ODHS
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this 14-bed memory care community are sharply divided: several family members praise a caring, home-like atmosphere and give strong credit to specific administrators, while multiple other reviewers describe serious neglect, understaffing, and hygiene failures. The tone of feedback seems to track leadership changes, with different reviewers reporting very different experiences depending on who was managing the community at the time.
What reviewers praise
- Staff described as warm and attentive by several families
- Praised as a clean, home-like, boutique setting
- Specific administrators singled out for compassionate, hands-on care
- Families report noticeable improvement after leadership changes
- Meals described as varied, healthy, and timely by one reviewer
What reviewers flag
- Multiple reports of residents left in soiled clothing or bedding
- One serious allegation of insulin given without proper delegation
- One report of a resident's belongings being given away after death
- Several reviewers describe short staffing and lack of activities
- Experience appears to vary significantly depending on administrator in charge
AI-generated from reviews and community data.
Pacific Living Centers of Medford at Brookhurst is a senior living community in Medford, Oregon offering Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 17 reviews.
About Pacific Living Centers of Medford at Brookhurst
Pacific Living Centers of Medford at Brookhurst is a 14-bed memory care community in Medford, Oregon, specializing in care for individuals living with Alzheimer's and other forms of dementia.
The community features a specially trained memory care team dedicated to providing compassionate care while promoting comfort and familiarity in a boutique home setting. Staff are equipped to support residents with dementia-related care needs in an intimate environment designed to feel welcoming and family-oriented.
Types of Care at Pacific Living Centers of Medford at Brookhurst
Memory Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Pacific Living Centers of Medford at Brookhurst
3.6overall · 17 ratings combined
3.6★ on Google (17)
Alex McVay
Jul 2026
Such a great community!
Brendan Ridge
Mar 2026
My mother has been at Brookhurst for over three years. Tina, the executive director, and her staff do a very compassionate and professional job caring for her and the other residents there. The meals are varied, healthy and timely. The facility is clean and pleasant.
gregory maloney
Jun 2025
Well you asked for it, they are seemingly so short staffed or overwhelmed than could not seem to keep my mother in dry panties or bedding. No real activities besides watching TV or dinning and I do mean NOTHING. They are very nice but don't have enough staff to do what they said would be done in the contract and for the 7000.00 dollars we paid for 30 days. Supplied all her own cloths yet often found her in other people's clothes and bedding. She really wilted under their watch in my opinion.
R. Lynn Smith
Sep 2021
RUN!!! I repeat RUN!!! If you are a resident, residents family or employee RUN as far away from this company as you can!! The administrator, Kaylene Kilpatrick, manages her community through fear and intimidation. She is narcissistic and only goes by her rules. From a regulatory standpoint, there are so many violations; to include administering insulins without being delegated!! Again, RUN!!!!!!!
Frequently Asked Questions
What types of care does Pacific Living Centers of Medford at Brookhurst offer?
Pacific Living Centers of Medford at Brookhurst offers Memory Care.
Where is Pacific Living Centers of Medford at Brookhurst located?
Pacific Living Centers of Medford at Brookhurst is located at 2146 Brookhurst Street in Medford, Oregon.
What do families say about Pacific Living Centers of Medford at Brookhurst?
Pacific Living Centers of Medford at Brookhurst carries a 3.6 out of 5 rating from 17 Google reviews. Reviews for this 14-bed memory care community are sharply divided: several family members praise a caring, home-like atmosphere and give strong credit to specific administrators, while multiple other reviewers describe serious neglect, understaffing, and hygiene failures. The tone of feedback seems to track leadership changes, with different reviewers reporting very different experiences depending on who was managing the community at the time. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Pacific Living Centers of Medford at Brookhurst?
Submit the Request Information form on this page, or contact Pacific Living Centers of Medford at Brookhurst directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Pacific Living Centers of Medford at Brookhurst? Claim this listing to update photos, pricing, and details. It's free.
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