3.7(67 ratings)· Medford average: 4
Part of Bonaventure Senior Living · 25 communities · 3.9★ average
1 / 6California CDSS
Reviewers frequently praise Bonaventure of Medford's attractive building, engaged activity program, and several beloved staff members by name, while a notable share of reviews raise concerns about inconsistent care, high staff turnover, and communication breakdowns, especially in memory care and toward the end of a resident's life. Ratings are mixed, ranging from glowing accounts of attentive caregivers to serious complaints about neglect and unresponsive management.
AI-generated from reviews and community data.
Bonaventure of Medford is a senior living community in Medford, Oregon offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.7 out of 5 across 67 reviews.
Bonaventure of Medford is an assisted living and independent living community in Medford, Oregon. The facility serves residents across both care levels, with some residents transitioning from independent to assisted living as needs change.
The community draws consistently strong praise for its physical design, bright, spacious apartments with thoughtful layouts, and for individual staff members who create a warm, welcoming environment. Families highlight food quality and regular activities as standout features. Several reviewers noted the care and attention of specific team members, with one family noting their mother "wished she had made the move years ago." However, reviews reveal inconsistency in care delivery and concerning staffing turnover, with families reporting missed support tasks, incomplete care plans, and the loss of valued staff members affecting continuity of care.
Bonaventure holds a 3.7 out of 5 rating based on 67 Google reviews. The feedback splits noticeably between five-star reviews highlighting design, atmosphere, and dedicated individuals, and one- and three-star reviews documenting care lapses, employee turnover, and unmet promises. Prospective families should weigh the facility's attractive physical environment and stated values against documented gaps in consistent care execution.
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Help Me Choose3.7overall · 67 ratings combined
3.7★ on Google (67)
Carl Rhoten
Jul 2026
My mother and sister reside at Bonaventure. The care staff does a wonderful job. My mother just turned 103 yrs old and requires a lot of assistance. She is very well taken care of..I have piece of mind that they are safe and checked on. Thank you Bonaventure .sincerely, Lisa Rhoten
Wendy Rowe
Jul 2026
Bonaventure accommodated us when we needed to move Mom quickly to Assisted living! They did a fast turnaround on an apartment to make this happen for us. The Staff was understanding and compassionate. I know Mom is being well cared for and the caregivers were patient and kind. thank you Bonaventure during this difficult time.
Frederic B
Jul 2026
Nice secure facilities with caring staffs and plenty of activities to keep the tenants occupied. Meal choice and food services are excellent.
Jim Sebree
May 2026
Recent experience with Bonaventure of Medford.<br><br>During the prior week, a resident’s care plan was not consistently followed, including missed hygiene support and lack of nighttime assistance. As recently as last night, no one came to help with a required CPAP machine.<br><br>In that same week, another resident entered the room and physically grabbed her, raising serious safety concerns.<br><br>This is being addressed through formal channels, but it’s important to ask how care plans and resident safety are actually managed day to day.
Leigh Anne Gustafson
Dec 2025
It’s hard to put into words the calm and peace of knowing your parent is safe, fed and enriched. My mom recently joined the community at Bonaventure and both she and us kids are thrilled with her experience. She loves the food, is constantly doing new activities, and has met some lovely people who have helped her get connected. Having Mom say that she wishes she had made the move years ago rather than live alone in her house is validating. Thank you to all the staff who work so hard helping our parents live their best life.
Bonaventure of Medford offers Assisted Living and Independent Living.
Bonaventure of Medford is located at 2530 E McAndrews Rd in Medford, Oregon.
Reviewers frequently praise Bonaventure of Medford's attractive building, engaged activity program, and several beloved staff members by name, while a notable share of reviews raise concerns about inconsistent care, high staff turnover, and communication breakdowns, especially in memory care and toward the end of a resident's life. Ratings are mixed, ranging from glowing accounts of attentive caregivers to serious complaints about neglect and unresponsive management.
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