Lisa
Jul 2026
Very home like setting. The staff are amazing and attentive.
Pacific Living Centers of Grants Pass at Heidi
2144 NW Heidi Ln3.7(13 ratings)· Grants Pass average: 4.4
Part of Pacific Living Centers · all operators · 18 communities · 4.4★ average
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1 / 5Quick Facts
- Licensed capacity
- 15 residents
- Facility size
- Small 15-bed memory care home
- Ownership history
- Joined Pacific Living Centers network in June 2023
- Corporate structure
- Managed via corporate office in Wilsonville, Oregon
Oregon ODHS
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this small Grants Pass memory care home are sharply divided: some families describe a warm, home-like setting with attentive caregivers, while others report serious concerns about cleanliness, staff turnover, and one detailed account of neglect and medication mismanagement. Prospective families should weigh both sets of experiences carefully given the mixed 3.7 rating from a small number of reviews.
What reviewers praise
- Home-like, family atmosphere noted by reviewers
- Attentive staff praised by multiple families
- Staff trained specifically in memory care
What reviewers flag
- Multiple reports of poor cleanliness, unreplaced supplies, dirty rooms
- One detailed report of neglect and medication mismanagement
- Reports of high caregiver turnover and burned-out admin staff
- Reports of unclear billing and poor communication from management
AI-generated from reviews and community data.
Pacific Living Centers of Grants Pass at Heidi is a senior living community in Grants Pass, Oregon offering Memory Care. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.7 out of 5 across 13 reviews.
About Pacific Living Centers of Grants Pass at Heidi
Pacific Living Centers of Grants Pass at Heidi is a licensed memory care community in Grants Pass, Oregon, with 15 beds. The community joined Pacific Living Centers in June 2023 and provides specialized care for individuals living with Alzheimer's and other forms of dementia.
The community's staff is specially trained in memory care and focuses on promoting comfort and familiarity for residents. The facility emphasizes providing exceptional care while enhancing the quality of life for those it serves.
The community accepts Medicaid, making care accessible to residents with this coverage option.
Types of Care at Pacific Living Centers of Grants Pass at Heidi
Memory Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Pacific Living Centers of Grants Pass at Heidi
3.7overall · 13 ratings combined
3.7★ on Google (13)
Brenda Mendez
Nov 2025
Heidi House is an exceptional care home. It is a family atmosphere and the staff are very attentive. I am so happy my dad is in an amazing home.
Connie Mathis
Feb 2025
In the Fall of 2024 I started looking for a Memory Care Facility for my husband. He has severe Dementia. I chose Cascades Memory Care in Grants Pass, OR. It was wonderful and they really wanted to accept my husband, but they couldn’t because of his food allergies. With the size of the facility the state wouldn’t let him be admitted because they couldn’t keep him from grabbing food from other people. We were told we needed a small facility where they could keep a better eye on him. We next applied to PLC (on Heidi Lane) - a couple of them came out for an interview. When I told them what we fed him to avoid his allergies (meat, veggie, & fruit) they said that they could handle that. I provided them with special muffins for him and gave them the recipe for lemonade I make for him (and supplied the ingredients). But, they gave him what everyone else was eating. They said they couldn’t keep him from taking food away from other people (it was against the law, they said - if he wanted he could take it). Even if a resident got up and slapped him on the back, which happened. And even though two people were in the kitchen when one could have been in the living room and diverted him. Which they “couldn’t do” either. He was left in soiled clothes & bed, urine in several places in his room. They let urine stay on the bathroom counter for hours. We saw him being isolated from others and neglected. Then they put him on a medication to calm him down. When that didn’t help his aggressiveness, they increased it, which made it worse. They continued giving him a supplement he was on at home and didn’t bother to check if it could be given with the prescription they put him on. He was there for one month. It got so bad they called 911 and he wound up in the hospital for a month in a SOMA bed - trying to get the medications out of his system and finding what would help him not be aggressive. He is now in a good facility. He gets the help and attention he needs and he is doing good. I DO NOT recommend PLC at Heidi Lane in Grants Pass. One specialist I talked to said unfortunately all PLC in the area are like that. I’m just glad God led us to one that cares for him
susan flentje
Jan 2024
Have had loved one here for a few months. Not a good situation. It looks like they never have cleaned room or bathroom. No supplies replaced like toilet paper, soap, etc. Charge for every little thing and do not disclose how extra costs are tallied. Laundry is lost. Poor communication. No exercise. Mail not delivered. When you ask management for clarification they tell you to call corporate office in Wilsonville OR. So disappointed and frustrated. Looking for new facility.
Sassy
Nov 2020
The facilities in GP are poorly run, furniture needs replaced, houses are not kept clean, I have heard the night Caregiver sleeps on the job, constant turn over of Caregiver staff. Admin is burned out from overwork. I would not place my family in these facilities.
Frequently Asked Questions
What types of care does Pacific Living Centers of Grants Pass at Heidi offer?
Pacific Living Centers of Grants Pass at Heidi offers Memory Care.
Where is Pacific Living Centers of Grants Pass at Heidi located?
Pacific Living Centers of Grants Pass at Heidi is located at 2144 NW Heidi Ln in Grants Pass, Oregon.
What do families say about Pacific Living Centers of Grants Pass at Heidi?
Pacific Living Centers of Grants Pass at Heidi carries a 3.7 out of 5 rating from 13 Google reviews. Reviews for this small Grants Pass memory care home are sharply divided: some families describe a warm, home-like setting with attentive caregivers, while others report serious concerns about cleanliness, staff turnover, and one detailed account of neglect and medication mismanagement. Prospective families should weigh both sets of experiences carefully given the mixed 3.7 rating from a small number of reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Pacific Living Centers of Grants Pass at Heidi?
Submit the Request Information form on this page, or contact Pacific Living Centers of Grants Pass at Heidi directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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