victor panariello
Jul 2026
There oncrehab, terrible. 1/2 hour a day for fracture hip. Left with blank script to go to Sunnyview, no progress report. Both what to work had 11/2 day of walking terabke case manager no chapel they advise sad sad place
1 / 5CMS Care Compare
There isn't much detailed review text available for Our Lady Of Mercy Life Center, but the community carries a below-average 2.9 out of 5 rating from 41 Google reviews, which suggests some families have had mixed experiences with care or service. No specific amenities or care program details were provided to give a fuller picture.
AI-generated from reviews and community data.
Our Lady Of Mercy Life Center is a senior living community in Guilderland, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 41 reviews.
Our Lady Of Mercy Life Center is a skilled nursing / long term care community in Guilderland, New York. The community is licensed for up to 160 residents.
Families rate Our Lady Of Mercy Life Center 2.9 out of 5 based on 41 Google reviews.
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Help Me Choose2.9overall · 41 ratings combined
2.9★ on Google (41)
victor panariello
Jul 2026
There oncrehab, terrible. 1/2 hour a day for fracture hip. Left with blank script to go to Sunnyview, no progress report. Both what to work had 11/2 day of walking terabke case manager no chapel they advise sad sad place
Marcia Pappas
Nov 2025
The worst place ever!!! They ignored my mother. I found her lying in her own feces. After 3 weeks, I took her home and had a private nurse for 12-16 hours a week She died in comfort with no drugs. I'm so glad I didn't let her die alone in that terrible nursing home. Stay away from they place. And to top it off, they have the nerve to charge $13,000 a month...for what ????
Dorothy Glover
Sep 2025
My uncle Josh was in this facility. I am going to start off with it seemed nice at first but they are very short staffed. He was there for rehab services only. My uncle had very early stages of dementia. He didn’t wonder he couldn’t even walk that’s why he was there! They put him on the dementia floor where the other seniors were yelling wondering around my ucle didn’t have any of those issues. He couldn’t even walk be just had colon removed! The nurse stated that he shouldn’t be on this floor. Hr got moved immediately into a private room. He started doing good with his rehab. Not walking on his own but improving. Then on the rehab floor they stated he was wondering when he couldn’t walk they took him out his room and had him in the hallway. But eddy senior is paying for him to have a room. Then he started having kidney issues with his potassium I bring him to the hospital within 2 days this facility rushing my ucle back because they want money for a bed instead of having being considerate about he’s sick with renal disease and he’s getting dialysis. He got there in August and been in the hospital every week since he came out of surgery. The caught infection being that this place. Every time he went to the hospital this place called me about money for a bed my uncle health is more important. Then they decided to pit him back on the floor with the people very server dementia patients saying he was wondering around when my ucle couldn’t even walk he was only able to take 20 steps and that was with support. I would check on my uncle every other day. He body was shaking and they acted like it was normal. He ended up having several strokes and they calling me again saying Eddie senior isn’t paying for his bed are you going to pay! Hell no I’m not paying for nothing at your facility you put my uncle on a floor with he had major surgery and he was around nothing but germs he could not walk the whole time he was there. The staff just didn’t want to be bothered and they told me they was short staff! Then when I told them I wasn’t paying and I’ll be there to get my uncles belongings they gave me his clothes but also was going to give me the tv that belonged to the facility. I also told Eddie senior about this and they agreed that he shouldn’t have been on that floor at all. They don’t care about the care of seniors they will toss them anywhere but in faculty and chase the money. Eddy senior stated he shouldn’t been on that floor. I am going to speak with legal counsel about how my uncle was treated and how they pushed to put him back on the floor for sever dementia patients when he was only there for rehab services and he couldn’t walk! He was only on the rehab floor for only a week. They just didn’t want to have him on the rehab floor. They hardly even have any black patients I only seen him and one other guy they was always in the walk in entrance when you come into the facility. So I rate this place a 1! Eddy senior was confused along with myself why my uncle was on a floor that wasn’t rehab he couldn’t walk he was severely confused only short term memory. All they care about is money and rushing the family member back to their facility even though their in the hospital and their sick. No empathy or compassion and o didn’t like that they bounced my uncle around for no reason. He should’ve been only on the rehab floor! Horrible for that!
Alan Danforth
Sep 2025
I had someone that I care for stay there and I had some issues with things. They never let the person go to the bathroom on her own when she was capable of doing it. I’ve told them to take the wheelchair away from the person and you have to use a walker to get stronger and they would never let her do that And all the time she was there for three weeks they never had her take her dentures and she ended up with sores in her mouth. They treated the person like an infant when they had no broken bones when they fell a month ago, only bruises. Staff was doing more damage, letting her sit around doing nothing and only lettering her use a walker while in therapy. She got worse there than getting better.
Cheryl Randall
Aug 2025
My brother-in -law, who was there for rehab, was left lying in bed in surgical scrubs nearly every day for weeks. We were promised by the Supervisor of Nursing for updates that never came & begged for a nurse to call us - nothing. Call bells went unanswered for 30-60 minutes & longer, as observed by multiple visitors. Our friend, a retired nurse who visits often on our behalf, has concluded they are neglecting him.
4 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 13, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2024
Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 4, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2022
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2022
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2019
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2019
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 30, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Our Lady Of Mercy Life Center offers Skilled Nursing / Long Term Care.
Our Lady Of Mercy Life Center is located at 2 Mercycare Lane in Guilderland, New York.
There isn't much detailed review text available for Our Lady Of Mercy Life Center, but the community carries a below-average 2.9 out of 5 rating from 41 Google reviews, which suggests some families have had mixed experiences with care or service. No specific amenities or care program details were provided to give a fuller picture.
Our Lady Of Mercy Life Center had 4 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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