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Orchard Pointe at Surprise, photo 11 / 6

Quick Facts

Starting price
$4,560/mo

16% above the Surprise median

Licensed capacity
130 residents

Arizona DHS

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Orchard Pointe at Surprise carries a strong 4.5 out of 5 rating from 57 Google reviewers, suggesting general satisfaction among residents and families, though no specific review comments are available to detail what families liked or disliked.

What reviewers praise

  • Strong 4.5 out of 5 overall rating
  • Offers both assisted living and independent living options

AI-generated from reviews and community data.

Orchard Pointe at Surprise is a senior living community in Surprise, Arizona offering Assisted Living, Memory Care and Respite / Short-Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Published pricing starts around $4,560 per month. Families rate it 4.5 out of 5 across 57 reviews.

About Orchard Pointe at Surprise

Orchard Pointe at Surprise is a senior living community in Surprise, Arizona offering independent living, assisted living, and memory care. Operated by Heritage Communities, the community features 24-hour staff, emergency call systems, private rooms, a restaurant-style dining room, housekeeping and laundry services, medication management, and social activities and gathering spaces.

Reviewers consistently praised the staff as personable, kind, and caring. Multiple families noted that staff treated residents with respect and compassion, with one reviewer stating the care team provided "TLC that is unmatched with similar facilities." In memory care, reviewers highlighted that staff "treat everyone like family" and are both compassionate and experienced. Families also noted the community's cleanliness and quality of food tailored to individual needs, as well as the attentiveness of staff during difficult transitions.

Types of Care at Orchard Pointe at Surprise

Assisted LivingMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities

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Reviews of Orchard Pointe at Surprise

4.5overall · 57 ratings combined

4.5★ on Google (57)

Susan Kirchoff

Apr 2026

via Google ↗ · Report

My mother was a resident at Orchard Pointe. Every staff person we encountered was personable, kind and caring. They treated her at all times with respect and compassion. At the end of her life the staff were particularly attentive, not just to her but to our family as well. I received a sympathy card that was personally signed by the staff that cared for her after her passing. We are so thankful my mother spent her last months here. Its a wonderful place.

GINNY Honemann

Mar 2026

via Google ↗ · Report

New to the area in 2023 and needing care for my FIL, was a challenge. After visiting a dozen or so care facilities, we were able to quit looking. We feel confident and secure with the Orchard Point Surprise care team, as he is doing well and being cared for with TLC that is unmatched with similar facilities. Making these decisions is never an easy task, working with OPS gives options and assistance. We appreciate all you do!

Pam Luckie

Mar 2026

via Google ↗ · Report

I am the daughter of a resident at Orchard Pointe @ Surprise AZ. I had a phone ordered to be delivered to my mother who is currently without a phone. The first time I've ever dealt with staff at this facility was when I called the front desk earlier today, identified myself and let them know she would be receiving a package delivery. I called back again identifying myself with both first and last name to confirm that the UPS delivery had occurred. Michelle (who UPS said shown signed for it) stated: No, she had only received one UPS delivery and it was for surgical gloves. I called UPS who had the delivery driver return to the facility and miraculously the phone had been delivered and signed for but supposedly was sent under my name. I'd called and used my name a total of 5 times today and somehow that detail was missed. Obviously I'm not a resident of the facility so why would a package be accepted under my name. My first experience dealing with the staff of the facility my mom resides at and not impressed at all about the service.

Benjamin Kennedy

Dec 2025

via Google ↗ · Report

The entire staff was great and the management group is top notice. My dad reluctantly agreed to enter an assisted-living facility following years of discussions. After a month at Orchard, he said "I should have done this sooner." Friendly and engaging staff made his stay there comfortable and gave me piece of mind that my dad's needs were receiving attention.

Shelby N

Nov 2025

via Google ↗ · Report

The memory care manager and staff are amazing. They treat everyone like family. They are compassionate and experienced. The place is clean, and good food tailored to the needs of the individuals.

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Arizona asks us to share this with you in writing before we introduce you to a community.

MyLivingChoice is a free service that helps you find senior living. We are paid by our participating communities: if you move into a community we introduced you to, that community pays us a referral fee. You never pay us anything.

We do not own or manage any community, and none owns us. Our only ties to the communities we list are the referral agreements that pay us and the listing upgrades some buy. A community that pays us is marked Partner or Sponsored on our site, and a community that has bought verification is marked Verified.

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We are in the business of referring residents to assisted living facilities and assisted living homes. We will be paid by the assisted living facility or assisted living home if you move into one of the referred assisted living facilities or assisted living homes. The fee we receive from the assisted living facility or assisted living home into which you move typically ranges from 50 to 80 percent of your first month's rent and care charges. We do have a current business relationship but we do not have a common ownership or control in, or any other financial, business, management or familial relationship with, any of the assisted living homes and assisted living facilities to which we are referring you.

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1. The assisted living facility or assisted living home you choose within the next twelve months is one that we specifically identify and refer to you after we evaluate your profile and requests but before we receive your notice of termination.

2. You communicate with us before you move into the assisted living facility or assisted living home.

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Sending your request confirms that you received the notice above. By submitting, you're okay with us and Orchard Pointe at Surprise reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does Orchard Pointe at Surprise offer?

Orchard Pointe at Surprise offers Assisted Living, Memory Care and Respite / Short-Term Care.

How much does Orchard Pointe at Surprise cost?

Published pricing at Orchard Pointe at Surprise starts around $4,560 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.

Does Orchard Pointe at Surprise offer respite or short-term stays?

Yes. Orchard Pointe at Surprise lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Where is Orchard Pointe at Surprise located?

Orchard Pointe at Surprise is located at 15048 W Young St in Surprise, Arizona.

What do families say about Orchard Pointe at Surprise?

Orchard Pointe at Surprise carries a 4.5 out of 5 rating from 57 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Orchard Pointe at Surprise?

Submit the Request Information form on this page, or contact Orchard Pointe at Surprise directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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