1 / 6CMS Care Compare
AI-generated from reviews and community data.
Ontario Center is a senior living community in Canandaigua, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 113 reviews.
Ontario Center for Rehabilitation and Healthcare is a nursing and rehabilitation facility in Canandaigua, New York, offering both short-term and long-term care. The community focuses on individualized rehabilitation plans designed to help residents regain strength and return home.
The facility employs expert therapists who utilize cutting-edge rehabilitation technology, supported by a skilled administrator, nurses, and clinical specialists trained to care for all resident conditions. Ontario Center maintains a large, hands-on care staff to ensure each resident has more than one dedicated caregiver. The community uses advanced electronic medical record and charting technologies to keep all parties involved in care in close contact at all times.
Beyond medical care, Ontario Center emphasizes community and connection, offering residents fun activities, social opportunities, and round-the-clock support. The facility provides comfortable accommodations and refined amenities as part of its comprehensive approach to recovery and wellness.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose3.5overall · 113 ratings combined
3.5★ on Google (113)
Bob Hill
May 2026
My experiences at Ontario Center have always been great. I come representing a local Catholic Church, so I often have questions of who, what and where. The staff is always right at my service in a most kind and caring way. I thank you all for that and I look forward to many more years of working with all my friends at Ontario Center, and that includes all the staff and the residents!!! God bless you all, Bob Hill
Betty Pribanich
May 2026
My Sister and my partner has been at this facility. The care was supportive, friendly, They would go out of their way to be so helpful. My sister was quite the loner of a person till she went there. She made friends! Started going to crafts , looked forward to their Bible studies. It was a remarkable change for her. It is a wonderful place to help your loved one. So many thanks to all the staff that works there.
Joseph Balga
May 2026
Been here 3 days of an unfortunate 8 week rehab for various surgeries on my diabetic feet and speaking of diabetes, I AM TYPE 2 DIABETIC, and this morning of my 3rd day they FINALLY took my sugar and it was 157 and they had the gull to say it was Great! This place is definitely run by the "GRAND" even though they say that they are not.
Brett Wood
Feb 2026
This facility is by far the worst health related facility either of us had ever stepped foot into in our life. In less than 18 hrs ( my father was sent there for rehab) on 2/19 @ 3pm and we decided very easily on 2/20 @ 8am that we would be leaving. The incompetence, uncleanliness, and experience was by far so below a minimal expectation of care one could expect. Beware, and at all costs never think of entering or having anyone you know be admitted to this facility under any circumstances! I wouldn't even give it a star, except it wont allow me to submit it without one!
Doran Brandt
Feb 2026
Do not send your loved ones here. Regardless of their condition, this facility does not pay enough attention. Whether it’s due to understaffing, overcapacity, I’m not sure. The experience that my family has endured while our loved one was in this facility has been nothing but disheartening. Every patient’s case is different, but I’ve found nothing but pure negligence from the staff while our father was in there. I want to preserve his privacy, but an experience where an elderly man arrives for short-term rehabilitation, falls in their bathroom, and isn’t found for an hour and a half is absolutely asinine to me. I tend to review businesses and cases based on a multiple visit experience. But please, do not send your loved ones here if you can help it. It will save you many tears, and potentially their life.
7 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Mar 5, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity H of L: actual harm, patternCorrected Mar 5, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 5, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 5, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Mar 5, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity B of L: potential for minimal harm, patternCorrected Mar 5, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023
Develop a communication plan.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2023
Establish staff and initial training requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2023
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity B of L: potential for minimal harm, patternCorrected Feb 15, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2021
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2021
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2021
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2021
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2021
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2021
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2021
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2021
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2021
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2021
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2021
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Ontario Center offers Skilled Nursing / Long Term Care.
Ontario Center is located at 3062 County Complex Drive in Canandaigua, New York.
Ontario Center had 7 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Ontario Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Ontario Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Canandaigua.
Canandaigua, New York0 mi
5(3)
Assisted Living
Canandaigua, New York0 mi
4.6(5)
Assisted Living
Canandaigua, New York0 mi
3.8(6)
Skilled Nursing / Long Term Care
Canandaigua, New York0 mi
3.4(14)
Assisted LivingMemory Care
Canandaigua, New York0 mi
2.4(50)
Skilled Nursing / Long Term Care
Canandaigua, New York0.3 mi
5(3)
Independent Living
Home care agencies serving Canandaigua bring help to the house: daily living, companionship, and respite for family caregivers.
