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Elm Manor Nursing And Rehabilitation Center

210 North Main Street

2.4(50 ratings)· Canandaigua average: 3.4

Elm Manor Nursing And Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
46
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
46

What Families Think

Reviews for Elm Manor are sharply divided: several families praise attentive nursing and therapy staff and note recent renovations, while other reports describe serious lapses in basic care, cleanliness, and record-keeping. The community's overall Google rating is low, reflecting this split experience.

The Good

  • Staff described as caring and responsive to concerns
  • Therapy team helps residents regain strength and independence
  • Recent renovations: new flooring, paint, lighting, furniture
  • Leadership reported as open to feedback and improving communication

The Bad

  • One report of a resident left soiled for hours after calling for help
  • One report of falsified vitals and medication records
  • One report of bedbugs and expired medical supplies
  • Reports of unsanitary conditions, including blood in hallway and odors

AI-generated from reviews and community data.

Elm Manor Nursing And Rehabilitation Center is a senior living community in Canandaigua, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.4 out of 5 across 50 reviews.

About Elm Manor Nursing And Rehabilitation Center

Elm Manor Nursing And Rehabilitation Center is a skilled nursing / long term care community in Canandaigua, New York. The community is licensed for up to 46 residents.

Families rate Elm Manor Nursing And Rehabilitation Center 2.4 out of 5 based on 50 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Elm Manor Nursing And Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Elm Manor Nursing And Rehabilitation Center

2.4overall · 50 ratings combined

2.4★ on Google (50)

Josh A

Jun 2026

via Google

I've had a very positive experience with Elm Manor. The staff are caring, friendly, and genuinely seem to want the best for the residents. Anytime I've had a question or concern, someone has taken the time to listen and help. The therapy department does a great job working with residents and helping them regain strength and independence. The nursing staff and aides work hard every day, and it's clear they care about the people they serve. One thing I've noticed is that the facility has been making a lot of improvements. There have been many updates throughout the building, including new flooring, fresh paint, updated lighting, and other renovations that have made the environment brighter and more welcoming. After reading some of the reviews online, I think it's important to remember that people are often much quicker to post complaints than they are to share positive experiences, and some criticism doesn't always tell the full story. No facility is perfect, but it's obvious that the team at Elm Manor is working hard to provide good care and continuously improve. I would feel comfortable recommending Elm Manor to anyone looking for rehabilitation or long-term care for a loved one. Thank you to the staff for everything you do.

Jake Robbins

Mar 2026

via Google

I don’t write reviews often so when I do it is with great distaste or I am extremely pleased. In the case of this nursing home I have nothing but good to say. My family member came from another nursing home, horrible care, disrespectful staff, unfit care of my family member. I switched to Elm manor hoping for better care, I was hesitant due to what I heard about it but assumed it would be better than where I was. I was blown away immediately my loved one received exceptional care, the staff answered my questions, my concerns. My family member for the first time actually told me that they liked the home, they liked the staff, and they even like the food. I am extremely pleased and would personally recommend it to anyone who needs a nursing home.

Laurie Chambers

Dec 2025

via Google

I want to share a positive experience with this facility, especially in light of some of the changes that have taken place. It’s clear that leadership has been actively working to improve both the environment and communication. The resident floors have been fully upgraded, including new beds, furniture, and window treatments, which makes the building feel brighter, cleaner, and much more comfortable. The therapy team is dedicated and focused on helping residents regain strength and independence, and the nursing leadership has been responsive when concerns are brought forward. Staff genuinely care about resident safety and well-being and take feedback seriously. What stood out most is the facility’s willingness to listen and make improvements. Families are encouraged to communicate directly with administration, and issues are addressed rather than ignored. Overall, this is a facility that is investing in its residents, its staff, and the quality of care it provides. I would feel comfortable recommending this facility to families looking for rehabilitation and long-term care in a setting that is actively improving and committed to doing better every day

Karen Howard

Nov 2025

via Google

My mother arrived on a Friday. The never did any initial assessment. Saturday morning she called me to come and clean her. She had called for someone to help her use the bathroom and they made her wait so long she soiled herself and they left her in it for hours. They took her clothes to label and never brought them back. She had diarrhea for 5 days and they never treated it. We were there daily and constantly asking the social worker and director of nursing to help her. On the 5th day she was so weak we had to have her taken by ambulance to the hospital. And I went back to collect the clothes they never returned to her. They found some labeled with the wrong name and in another patients room. They found a brand new shirt I have bought her in another patient''s dirty hamper. It all had to be thrown out. And they refused to reimburse me for any of it. They falsified documents to show they were checking her vitals and giving her meds when they weren't. And I am adding a picture of the door across the hall from her room. It was covered with blood the whole time we visited there. The whole place deals of feces and urine. We were afraid she would die there.

Lori Cordi

Sep 2025

via Google

I’m only leaving a star because it’s needed. I was at this filthy hell hole for three horrible weeks! During that time nursing staff was quitting after confiding in me that their supplies were expired. The place was dark and falling apart. They had bedbugs. I was screamed at by an aide that was finally let go the day before I left. That same aide unfortunately was there most of the time and left my roommate and I to fend for out. The food was disgusting and inedible! Thankfully my Daughter got me transferred out of there and over to Leroy Village Greens. Where they treated me immediately for a UTI .they have a 4.7 rating here. And I’m doing so well in there excellent Physical therapy program that I’ll be headed home soon!

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Government Inspection History

4 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 20, 2026Health Complaint14 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

Aug 27, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 15, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2024

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2024

Oct 24, 2022Fire Safety StandardHealth Standard20 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 18, 2023

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 18, 2023

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 18, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2023

Nov 2, 2020Fire Safety StandardHealth Standard7 citations
  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2020

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2020

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2020

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2020

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2020

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2020

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Elm Manor Nursing And Rehabilitation Center offer?

Elm Manor Nursing And Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Elm Manor Nursing And Rehabilitation Center located?

Elm Manor Nursing And Rehabilitation Center is located at 210 North Main Street in Canandaigua, New York.

What do families say about Elm Manor Nursing And Rehabilitation Center?

Reviews for Elm Manor are sharply divided: several families praise attentive nursing and therapy staff and note recent renovations, while other reports describe serious lapses in basic care, cleanliness, and record-keeping. The community's overall Google rating is low, reflecting this split experience.

How did Elm Manor Nursing And Rehabilitation Center do on recent health and safety inspections?

Elm Manor Nursing And Rehabilitation Center had 4 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Elm Manor Nursing And Rehabilitation Center?

Submit the Request Information form on this page to connect with Elm Manor Nursing And Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Elm Manor Nursing And Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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