Jeff Queen
Jul 2026
I rarely leave negative reviews, but I feel obligated to share this experience.<br><br>An elderly resident in his late 80s, with less than a year remaining on his lease, needs to relocate across the country to be closer to his children and grandchildren so they can provide the support and assistance that naturally become more important with age. Remaining thousands of miles away from family is no longer in his best interest.<br><br>We attempted to handle everything professionally by sending two separate certified letters requesting a discussion about an early lease termination. Both letters were received and signed for, and we have the return receipts confirming delivery.<br><br>Despite those documented attempts, we have received absolutely no response—not even the courtesy of an acknowledgment.<br><br>We understand that every community has policies and contractual obligations, and we were simply asking for a conversation to see whether a compassionate, mutually reasonable solution could be reached. Whether the answer is yes or no, families deserve communication, especially when they are trying to make difficult decisions for an elderly loved one.<br><br>Ignoring two certified letters is disappointing and has made an already stressful situation even more difficult.<br><br>I sincerely hope management chooses to reach out and demonstrate the level of professionalism, compassion, and respect that families expect from a senior living community.
