1 / 4CMS Care Compare
Reviews of Oak Knoll are sharply divided: some families praise the cleanliness, activities, and caring staff, while others report serious lapses in medical care and communication. The negative reviews describe missed medical appointments, undocumented bedsores, and a resident left unattended for over an hour before a dialysis appointment.
AI-generated from reviews and community data.
Oak Knoll Rehabilitation And Healthcare Center is a senior living community in Framingham, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 8 reviews.
Oak Knoll Rehabilitation and Healthcare Center is a skilled nursing and rehabilitation facility in Framingham, Massachusetts. The 123-bed facility has served the community for over 30 years, offering short-term rehabilitation, long-term care, respite care, and hospice services with round-the-clock support.
The community emphasizes a personalized approach to care, providing engaging community activities alongside medical services. Staff are available to assist residents with their needs throughout the day and night.
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Help Me Choose4overall · 8 ratings combined
4★ on Google (8)
Jason K
Jun 2026
Heed the other reviews of elderly abuse. My healthy parent suffered here, and before I could move my parent to another facility, passed away due abuse from Oak Knoll. Run from this place. And I was threatened by Oak Knoll if I posted this review. Fine by me, my good friend is an attorney. State of Massachusetts: please investigate the complaint my wife filed regarding abuse at Oak Knoll.
Maxine Schmeidler
May 2026
The management and staff are excellent. The activities and the care of the individuals are fantastic. They encourage participation on all levels. The place is spotless and they change the decorations for each holiday. They really care. We are really happy to have our mom stay there.
Deana Trindadeharris
May 2026
Very clean and the best attendance. My brother is very happy with the Reabilitation help.He will recover soon with this treatments and the kindness of everyone who been working 💪🏼 on his medical needs. Thank you.
SC DANCE
Apr 2026
If you are involved in your loved one’s care, I strongly recommend you do not bring them here. Go as much as you can, go when they’re not expecting you. You will quickly see that they simply do not care. My father missed multiple important appointments while under their care. They never scheduled a GI appointment despite repeated requests. His catheter change — which he needs for dialysis — was missed because they failed to stop his J-tube feeding 24 hours beforehand. Told them multiple times my dad was discharged with a wrong med/old med list.. that it was not on his med list from MGH and they didn’t even care to make a appointment to see if he really needed it or not. They told me themselves they wanted him on a stronger dose of metropolol ! Which is CRAZY to me because if someone tells you he’s not supposed to be on it, no one makes a cardiovascular appointment to verify what he really needs… why would you make it stronger?? On another occasion, they forgot him in his room for over an hour and did not have him ready for his dialysis appointment. Metro West Transport even told me themselves that this was why they had to leave, they only wait 10 minutes. I also informed staff during a care meeting that it looked like my father was developing a bedsore. Nothing was done. When I asked staff later on if it had been documented, staff told me no. It was only treated after he left and went to another hospital. What’s most frustrating is that now, after he has left their facility, they seem aware and concerned about what’s happening with him outside of their care. Yet while he was there, they showed little concern — even leaving him sitting in a wheelchair for over an hour by himself, not being able to reach his call bell. My dad’s exact words to me were: “Sarah I’m dizzy, they forgot about me… I didn’t go to dialysis.” Absolutely unacceptable! Patients deserve dignity, attention, and proper care while in your care… not after discharge ! Even when talking to them it didn’t even seem like they cared. Best thing about this place is the CNA’s. Lost count of how many times the CNA’s told me the staff doesn’t listen to them… even if they try to advocate for a patient.
4 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 12, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Oak Knoll Rehabilitation And Healthcare Center offers Skilled Nursing / Long Term Care.
Oak Knoll Rehabilitation And Healthcare Center is located at 9 Arbetter Drive in Framingham, Massachusetts.
Reviews of Oak Knoll are sharply divided: some families praise the cleanliness, activities, and caring staff, while others report serious lapses in medical care and communication. The negative reviews describe missed medical appointments, undocumented bedsores, and a resident left unattended for over an hour before a dialysis appointment.
Oak Knoll Rehabilitation And Healthcare Center had 4 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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