Laura Garcés
Apr 2026
I had an outstanding experience at Novant Health Presbyterian Medical Center’s Emergency Department. From the moment I arrived, I was treated with genuine compassion and care. I was called back for vitals within about two minutes, and although I briefly returned to the waiting area, I was placed in a room in roughly 20 minutes. I know ER visits don’t always move this quickly, but in my case, the efficiency was remarkable. I was in and out within two hours, which is incredible compared to past experiences I’ve had elsewhere. What truly stood out to me was the kindness of every single staff member I encountered. Each person took a moment to connect with me beyond just my medical needs—whether through a kind comment, a compliment, or a simple personal question. It made the entire experience feel intentional and human. I didn’t feel like just another number; I felt genuinely cared for. The provider, along with the entire team, was extremely gentle, attentive, and reassuring throughout my visit. They also helped move things along quickly in getting me scheduled for surgery, which made a huge difference. I’m incredibly grateful for the level of care I received.
