MyLivingChoice

Northcrest Rehab and Nursing Center

240 Northcrest Drive

4.3(72 ratings)

Northcrest Rehab and Nursing Center, photo 11 / 5

Quick Facts

Total units
87
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
87
Stay type
Offers short-term respite stays for residents

What Families Think

Northcrest Rehab and Nursing Center is a skilled nursing and long-term care facility in Napoleon, Ohio, that draws a mix of strongly positive and deeply concerned reviews from families. Many praise specific caregivers, therapists, and the warmth of daily interactions, while others describe serious lapses in basic care, hygiene, and medication administration.

The Good

  • Staff and therapists praised by name for compassion
  • Activities director kept programming going daily
  • Respite stay described as smooth and reassuring
  • Some reviewers say food and meals were good

The Bad

  • Multiple reports of medications given late, wrong, or missed
  • One report of resident left soiled for hours, causing pressure sores
  • One report of building smell and unsanitary conditions
  • One report of a stolen device with non-functioning hallway cameras

AI-generated from reviews and community data.

Northcrest Rehab and Nursing Center is a senior living community in Napoleon, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 72 reviews.

About Northcrest Rehab and Nursing Center

Northcrest Rehab and Nursing Center is a skilled nursing / long term care community in Napoleon, Ohio. The community is licensed for up to 87 residents.

Families rate Northcrest Rehab and Nursing Center 4.3 out of 5 based on 72 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Northcrest Rehab and Nursing Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Northcrest Rehab and Nursing Center

4.3overall · 72 ratings combined

4.3★ on Google (72)

Michael Little

Dec 2025

via Google

Place smells horrible and very unsanitized. The residents are getting sick because of the lack of care. When we tried to improve my mom's room the director said "it was against policy" and we were forced to take away the only thing that made the building smell good. !Update! My mom's tablet was stolen last weekend by someone. We called cops and the cameras don't work in that hallway😬😬 so there was nothing we can do (the person took the tablet out of the case at night while changing and left everything but the tablet). This place is a mess😭😂

Ashleigh Clevenger

Dec 2025

via Google

Staff stole my mothers tablet from my MOTHER, she's dying and your staff is stealing from her..DO BETTER!

abigail kennedy

Jul 2025

via Google

Northcrest has the best care from the working Administrator: Hillary is a very caring and friendly, nurses: Toni,Anna,Angie,Audry,Emma and aides:Becky is so awesome we nicknamed her "The Boss" she gets you up and moving when you'd rather lay in bed.Allisia,Kendra,Vanessa, there is more just can't remember names,housekeeping: Linda she just made my day her smile and singing we were quite a duo lol. The Activity director had something going on almost all day Monday thru Friday. PT Erin and OT Sam there understanding and caring when I didn't want to move. The food menu and food was not the best. My 9week stay at this facility was the best ever. Everyone became family. Made friends. This experience will be one I won't forget. Thanks you. Abigail (Abby) Kennedy

Chad Hill (LEGO dad)

Jul 2025

via Google

Friendly staff. My mom enjoys it.

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Government Inspection History

8 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 3, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance

Jan 23, 2025Fire Safety StandardHealth Standard10 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

Oct 3, 2024Health ComplaintInfection Control3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024

Sep 11, 2024Health Complaint3 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 7, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024

Dec 28, 2023Health Complaint2 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024

Oct 12, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2023

Aug 17, 2022Fire Safety StandardHealth Standard16 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Sep 6, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 6, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 6, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

Aug 2, 2019Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2019

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2019

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Northcrest Rehab and Nursing Center offer?

Northcrest Rehab and Nursing Center offers Skilled Nursing / Long Term Care.

Where is Northcrest Rehab and Nursing Center located?

Northcrest Rehab and Nursing Center is located at 240 Northcrest Drive in Napoleon, Ohio.

What do families say about Northcrest Rehab and Nursing Center?

Northcrest Rehab and Nursing Center is a skilled nursing and long-term care facility in Napoleon, Ohio, that draws a mix of strongly positive and deeply concerned reviews from families. Many praise specific caregivers, therapists, and the warmth of daily interactions, while others describe serious lapses in basic care, hygiene, and medication administration.

How did Northcrest Rehab and Nursing Center do on recent health and safety inspections?

Northcrest Rehab and Nursing Center had 8 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Northcrest Rehab and Nursing Center?

Submit the Request Information form on this page to connect with Northcrest Rehab and Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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