1 / 4CMS Care Compare
Reviews for Brookview Care Center are sharply divided: several reviewers describe serious concerns about staffing, hygiene, and food quality, while at least one reviewer praises the rehab and therapy experience specifically. Overall Google ratings sit at a middling 3.5 with a notable cluster of 1-star complaints.
AI-generated from reviews and community data.
Brookview Care Center is a senior living community in Defiance, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 48 reviews.
Brookview Healthcare Center in Defiance, Ohio is a skilled nursing facility offering short-term rehabilitation and long-term care services. The community provides a full spectrum of senior care services, including rehabilitation, skilled nursing, memory care, and wellness programs, each designed to support health, comfort, and independence.
Care at Brookview focuses on recovery, stability, and everyday well-being, with personalized approaches that combine skilled medical support and rehabilitation. The facility distinguishes between skilled nursing for short-term recovery and rehabilitation, and long-term care providing ongoing assistance with daily activities such as bathing, dressing, and medication management. Residents receive compassionate, expert care designed to help them live with comfort and dignity.
The community features modern, private suites offering comfort and restorative calm, along with fitness rooms and relaxation areas that support health and activity. Residents have access to warm, welcoming lounges for social engagement and connection, and enjoy nutritious, chef-prepared meals crafted to balance health and taste. A bright, comfortable entrance space is designed to greet residents and visitors with warmth.
Families are encouraged to participate actively in care planning, attend care conferences, and communicate regularly with the care team. The facility follows strict safety protocols and can help residents and families understand Medicare coverage and other financial options for skilled nursing care.
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Help Me Choose3.5overall · 48 ratings combined
3.5★ on Google (48)
Case
Jun 2026
This place is staffed heavily with agency staff from Detroit, Toledo, Cleveland and Lima area. Most of these folks are only here for the money and do not provide adequate care. The facility is poorly maintained and is nasty dirty overall. The food is atrocious and delivered cold. Will never come back to this place!
Tim OD
May 2026
This place is terrible. They fire and get rid of all the good nurses and hire people from Cleveland who don't care at all for the people living there. There is a lack of care and hygiene because they are to busy sleeping and playing and talking on their phone. I can't believe this place hasn't been looked at by the health department.
Kaitlyn Warren
Nov 2025
I would never send a family member or friend of mine to this place. If they feed them, the meals are nothing. Last night they received a fruit cup and a turkey sandwich with what looks like 1-2 slices of meat. The residents deserve a hot meal but they haven't been served a good meal in months. Apparently the kitchen can't get along or won't show up to work. Sounds like a good house cleaning and new workers that actually care. Don't send your family here unless you want them to starve. Elder abuse at a nursing home, you can't starve your residenta.
Dolly Wolff
Aug 2025
Great team, therapy outstanding! Would recommend this facility to anyone looking for a SNF.
Karen Gibson
Jul 2025
They do not pass messages on to their residents and have restricted calling times which are not stated anywhere. Would not let my dog stay there
5 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Apr 14, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2025
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2025
Have restrictions on the use of highly flammable decorations.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2025
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2024
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2022
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2022
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2022
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2022
Implement a program that monitors antibiotic use.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 20, 2022
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2019
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Brookview Care Center offers Skilled Nursing / Long Term Care.
Brookview Care Center is located at 214 Harding Street in Defiance, Ohio.
Reviews for Brookview Care Center are sharply divided: several reviewers describe serious concerns about staffing, hygiene, and food quality, while at least one reviewer praises the rehab and therapy experience specifically. Overall Google ratings sit at a middling 3.5 with a notable cluster of 1-star complaints.
Brookview Care Center had 5 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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