Danny Rosebrock
May 2026
Staff is awesome, food is better than the last time I was here. Clean rooms.
1 / 5CMS Care Compare
Reviewers consistently praise the compassionate, attentive care from nursing, therapy, and support staff at Steel Health & Rehab Center, with several families noting relief and peace of mind about their loved ones' treatment. One reviewer raised a concern about a specific nurse's bedside manner, though overall sentiment across reviews remains strongly positive.
AI-generated from reviews and community data.
Steel Health & Rehab Center is a senior living community in Defiance, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 139 reviews.
Steel Health & Rehab Center in Defiance, Ohio (also called The Laurels of Defiance) is a skilled nursing and long-term care facility with a licensed capacity of 107 beds. It serves patients recovering from surgery, injury, and illness who need post-acute rehabilitation and ongoing nursing care.
Families consistently praise the nursing and therapy staff for genuine compassion alongside professional skill. One family wrote, "You can't pay someone to care ABOUT them." Multiple reviews highlight how nurses remain patient and kind even during difficult moments, and how physical and occupational therapists provide both encouragement and the right level of challenge. The activities director, mentioned by name in several reviews, earns specific recognition for going beyond routine, setting up scheduled video calls and creating engaging programs. Food quality also receives positive mention, and families note staff responsiveness to questions and concerns, with clear communication about residents' progress.
The facility holds a 4.5-star rating across 139 Google reviews, with the vast majority at five stars. Patients describe their stays as healing and supportive, and families report relief at having found attentive care during vulnerable times.
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Help Me Choose4.5overall · 139 ratings combined
4.5★ on Google (139)
Danny Rosebrock
May 2026
Staff is awesome, food is better than the last time I was here. Clean rooms.
Kandace Potts
Apr 2026
My mother has been a resident of the Laurels several times in the last 12 years. She just returned home from her third short term rehab stay and she loves it at the Laurels. They treat her like family, and therapy even treats her at thru home health. The nurses, aides, therapists help her every time she has surgery to get her stronger so she can get back home. She develops friendships that have lasted this whole time.
Deborah Callender
Mar 2026
Laurels’s nursing, thank you for the compassionate care you provide for my husband.The kindness, patience, and respect shown every day truly mades a difference. The care and attention given by the entire staff here has been exceptional. From the nurses to the support staff, everyone has shown genuine compassion, professionalism, and respect. Communication was always clear, and our loved one is treated with dignity and kindness. It gives our family peace of mind knowing our loved one is in good hands. We are incredibly grateful to the Laurels staff for the support and care given to my husband, during this time.
Emily Bauer
Feb 2026
PT, OT, and speech therapists are great. Progressing very well. The nurses are a different story. There’s a woman here with short black hair that has a very nasty tone. She does not care about patient bedside manner. Watch out for her. Other than that, my mom has had an okay experience.
Mark “Coach43556” Rhodes
Dec 2025
I’m hopefully in the unusual position of having both my Dad and my brother at The Laurels at the same time. I just want to thank everyone there ! They are taking such good care of both of them. You can pay someone to take care of them, but you can’t pay someone to care ABOUT them ! Every time someone new comes in contact with my Dad or brother (from aides, to nurses, to rehab staff, to administrators, to cleaning staff, to drivers, cafeteria folks and more) I think to myself they can’t possibly be as nice and as good at their job as the last person. Yet somehow they are ! When I visit and it’s time to leave, that can be hard, especially with my 93 year old Dad. But it makes a huge difference when I have such confidence that my loved ones will be cared for AND ABOUT till I can visit again. It takes special people and special hearts to do what everyone there does every day. THANK YOU !
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 12, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Have correct number of accessible exits for each story.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Jun 13, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 14, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 14, 2020
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2020
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2020
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2020
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2020
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2020
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Steel Health & Rehab Center offers Skilled Nursing / Long Term Care.
Steel Health & Rehab Center is located at 1701 S Jefferson Ave in Defiance, Ohio.
Reviewers consistently praise the compassionate, attentive care from nursing, therapy, and support staff at Steel Health & Rehab Center, with several families noting relief and peace of mind about their loved ones' treatment. One reviewer raised a concern about a specific nurse's bedside manner, though overall sentiment across reviews remains strongly positive.
Steel Health & Rehab Center had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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