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North Ridge Health & Rehabilitation Center

1445 N 7th St

3.2(29 ratings)· Manitowoc average: 4.1

North Ridge Health & Rehabilitation Center, photo 11 / 3

Quick Facts

Total units
94
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
94

What Families Think

Reviews of North Ridge Health & Rehabilitation Center are sharply divided: several families describe serious neglect, unclean conditions, and poor communication, while others praise the therapy team and some nursing staff for helping residents make real progress. One reviewer's loved one recovered from a ventilator with the center's help, but multiple other accounts describe infections, slow response times, and dishonesty from leadership.

The Good

  • Therapists described as top notch
  • CNAs described as caring and helpful
  • Nurses mostly good, caring and helpful
  • Ventilator weaning progress achieved for one resident

The Bad

  • Multiple reports of neglect and unclean conditions
  • One report of a 45-minute wait after pressing the call light
  • Reports of delayed communication about a resident's condition
  • One report describing the director of nursing and scheduler as untrustworthy

AI-generated from reviews and community data.

North Ridge Health & Rehabilitation Center is a senior living community in Manitowoc, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.2 out of 5 across 29 reviews.

About North Ridge Health & Rehabilitation Center

North Ridge Health & Rehabilitation Center is a skilled nursing facility in Manitowoc, Wisconsin, offering skilled nursing services, short-term rehabilitation, long-term care services, and personalized care options for residents with a variety of clinical needs.

The center provides a comprehensive range of therapy and care programs designed to treat post-acute challenges. A team of skilled therapists and clinicians work with residents to support recovery and help individuals achieve their best quality of life during their stay.

Daily activities are a key part of the resident experience, with the center offering an assortment of enriching activities for residents to choose from throughout the week. These programs are designed to support engagement and well-being alongside clinical care.

The facility emphasizes investment in its caregiving team through ongoing education and professional development. Staff members receive training and support to sharpen their clinical skills and continue growing in their roles, with the goal of providing consistent, high-quality care to those in their care.

Types of Care at North Ridge Health & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of North Ridge Health & Rehabilitation Center

3.2overall · 29 ratings combined

3.2★ on Google (29)

Dean Siebert

Feb 2026

via Google

I recently stayed at this rehab. Therapist top notch. Social worker is nice and very willing to work with you. Food is a tragedy. Rooms are shared and od decent size. CNAs are really a bunch of great people. Therapist are top notch. Nures are mostly good caring helpful people all but director of nursing who really could careless, makes it look like she helps but dont. Go ho.e and told she ordered a wheelchair for you and after days many messages left no return call. Then when you get someone online it is the lying scheduler abd she hangs up or says the patient is no longer here so call records. The residents are all good friendly people. While there over 7 weeks being was changed3 times. And director of nursing and scheduler lie about al.ost everything and should not be trusted. The doctor there sucks and the PA they have is a caring responsible young lady, I really liked her. I could go on but I think you get were I am coming from. I'm sure a rebuttal is going to say much to the contrary but make up your own .ind and please pray for your loved one before putting them here mostly because of a few individuals. Also thier wound care nurse never does her job, she goes home and calls another nurse to change bandages that she wastold to do. God help anyone who stays there.

Megan K

Jun 2025

via Google

Do not send your loved ones here. Mine constantly was rushed to the hospital for sepsis and many other issues after being here. Staff did not check up on her regularly and she laid many times in her feces waiting for help. Mystery stains on most furniture, hardly any staff on duty too. Many times they did not tell us if she got sick or if an incident happened.. we would only hear about it hours if not DAYS later. She was bedridden and developed so many sores from no one checking and helping her change positions. They'd either give her too much or too little oxygen, and seemed to lie to us at times about the seriousness of her condition - they'd only own up when she'd be driven by ambulance to the hospital. I can only imagine what she was put through as she couldn't speak or move. There was only one nurse at the facility whom we felt we could trust, and even then, the nurse herself didn't know everything that we should be told. I only hope my grandma is at peace now and has the heart to forgive us for putting her here.

Nikki Lee

May 2025

via Google

I wouldn't trust some of the 5 star ratings, as quite a few have been made by employees trying to salvage the facility's reputation. I know that when my loved one was there, it was atrocious. They were there for about 4 days. When I came to see them, I had them relocated to another facility within 2 days. This was about a year ago...so unless they have done MAJOR renovations, restaffing, & changed their entire way of doing things - I would look elsewhere for care for your loved one. And I'm not a person who speaks poorly of others or blows things out of proportion. I am just being honest when I say that my loved one would've died had we not relocated them. They were unable to speak because they had a trach in their throat, so they weren't able to tell us anything at the time. But once they finally recovered at another facility, got their voice back, & came home - they told us absolutely horrifying things that they had endured while in this facilities care. I didn't think it could've gotten worse than what I saw while I was there - until they were able to finally speak & explain what had happened when we weren't there. I just don't want anyone else to have to go thru what my loved one was forced to endure...even if it was for only a short period of time. Only God knows what the outcome would've been had we left them there. There were so many troubling things that stood out. The facility was completely outdated & sanitation was questionable. There were several instances of neglect on a major scale. Nurses never responded to the patients call light in a timely manner. There could've been a medical emergency & they wouldn't of known for 30 mins or more. I implore prospective clients to tour the facility first, ask plenty questions, check in on your loved one frequently & make sure they're being taken care of. Don't let insurance issues pressure you into settling for less - it could cost your loved one their life. However, since it was almost a year ago, changes could've been made...but like I said, it would've required so many things that most businesses wouldn't bother sticking the money into.

Janet Fairchild

Jul 2024

via Google

He arrived on a ventilator after 5 months in ICU. Therapy very responsive. Up walking to the front door by 3rd month. Went outside on oxygen and used patios and courtyard. Liked fish tank, birds, menu postings. Almost weaned off ventilator when admitted to hospital with kidney stones. Now off ventilator at a facility closer to home. Would return if needed.

Bill Forst

Nov 2023

via Google

DO NOT SEND YOUR LOVED ONE HERE!!! I wish someone would have told me this. My father was sent here only to get an infection while he was already fighting for his life - and ended up back in the ICU at square one. They did not care for him AT ALL. The place is filthy, with mystery stains on their old smelly furniture. Left my father in dirty diapers & the only time he was cleaned is when family was there. One of us had to be there 24/7 or he would have died. One time I was there we pressed the call light and it took them 45 minutes to check in to see what my father needed. How this place passes any inspections is beyond me. He wasn't there for more than 2 weeks. we got him out of there as fast as we could and into another facility - and the money didn't make a difference. we knew that we were going to lose him if he stayed there.

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Government Inspection History

11 inspection visits in the last three years, 72 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 14, 2026Health Complaint2 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 29, 2026

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2026

Dec 10, 2025Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Create arrangements with other facilities to receive patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2025

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2026

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

Oct 7, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 11, 2025

Aug 6, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 21, 2025

Jun 25, 2025Health Complaint4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 15, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 15, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 15, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 15, 2025

Aug 14, 2024Fire Safety StandardHealth Standard22 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2024

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2024

  • Create arrangements with other facilities to receive patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 5, 2024

Jul 9, 2024Health Complaint5 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 15, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 15, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 15, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2024

May 20, 2024Health Complaint2 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2024

Nov 8, 2023Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2023

Aug 16, 2023Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2023

Jun 14, 2023Fire Safety StandardHealth Standard16 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2023

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2023

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 7, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 7, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does North Ridge Health & Rehabilitation Center offer?

North Ridge Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is North Ridge Health & Rehabilitation Center located?

North Ridge Health & Rehabilitation Center is located at 1445 N 7th St in Manitowoc, Wisconsin.

What do families say about North Ridge Health & Rehabilitation Center?

Reviews of North Ridge Health & Rehabilitation Center are sharply divided: several families describe serious neglect, unclean conditions, and poor communication, while others praise the therapy team and some nursing staff for helping residents make real progress. One reviewer's loved one recovered from a ventilator with the center's help, but multiple other accounts describe infections, slow response times, and dishonesty from leadership.

How did North Ridge Health & Rehabilitation Center do on recent health and safety inspections?

North Ridge Health & Rehabilitation Center had 11 government inspection visits in the last three years, with 72 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit North Ridge Health & Rehabilitation Center?

Submit the Request Information form on this page to connect with North Ridge Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at North Ridge Health & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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