MyLivingChoice

North Ridge Health And Rehab

5430 BOONE AVENUE NORTH

3.2(315 ratings)· NEW HOPE average: 3.4

North Ridge Health And Rehab, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
320
Respiratory care capability
Handles ventilators, tracheostomies, and CPAP/BiPAP support
On-site dialysis unit
Dedicated dialysis unit (KCU) with on-site staff
On-site child day care
Licensed day care for up to 14 preschoolers

What Families Think

North Ridge Health and Rehab is a skilled nursing facility that specializes in complex respiratory care and also houses an on-site child day care program. Reviews are sharply divided: many families and residents praise specific therapists, nurses, and the dialysis unit staff, while a large number of reports describe serious neglect, unsanitary conditions, and safety lapses.

The Good

  • Handles complex respiratory cases like ventilators and tracheostomies
  • Dedicated on-site dialysis unit with praised nursing manager
  • Physical and occupational therapy teams frequently praised by name
  • Individual nurses and aides commended for compassionate, attentive care
  • On-site licensed child day care adds intergenerational activity

The Bad

  • Numerous reports of residents left in urine or feces for hours
  • Multiple reviewers describe unanswered or disabled call lights
  • Persistent urine odor and cockroach infestation reported repeatedly
  • Reports of wound care failures leading to serious infections and amputation

AI-generated from reviews and community data.

North Ridge Health And Rehab is a senior living community in NEW HOPE, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.2 out of 5 across 315 reviews.

About North Ridge Health And Rehab

North Ridge Health and Rehab is a skilled nursing and rehabilitation community that is part of the Mission Health Communities network. It offers a range of complex respiratory and pulmonary care services, including CPAP/BiPAP support, Trilogy ventilator management, tracheostomy care, vest therapy, cough assist, and Metaneb treatments for residents with advanced pulmonary needs.

The community also houses North Ridge Child Day Care, a program licensed by the Minnesota Department of Human Services. The day care serves up to 14 preschool-aged children, from 33 months through age 5 or until they begin kindergarten, and has been recognized with Mission Health's CARES Award.

Through its focus on complex medical care alongside intergenerational programming like the on-site child day care, North Ridge Health and Rehab combines clinical rehabilitation services with community-oriented offerings for residents and families.

Types of Care at North Ridge Health And Rehab

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of North Ridge Health And Rehab

3.2overall · 315 ratings combined

3.2★ on Google (315)

kemah Dalmeida

Jun 2026

via Google

North Ridge Rehab ICU respiratory care unit is an excellent place for your family member who needs care. They provide an exceptional service and a am happy to know that my love one is taken care of. The Manager and staffs are always smiling, friendly and supportive. They answer any questions and assure me that my family member is in good hands. I have no doubt that my family member will be taken care of because she looks well kept and happy Thank you all for everything

Nunya Nunya

May 2026

via Google

I really wish there was an option to give 0 stars or even negative stars, for this place and their disgusting, incompetent, money hungry staff ARE complete jokes! I have a relative, who unfortunately has been residing here and upon myself visiting my relative multiple times there, have witnessed, documented and recorded nothing but shocking and disturbing events. When you first walk into the building the smell of urine is so horrendously heavy and strong and EVERYWHERE, that it makes it hard to breathe and my eyes tear up immediately. It takes bare minimum 30 minutes for a call light to be answered and that’s IF it’s answered. Numerous times I have witnessed my relative and other residents go up to 4 hours of their call light not being answered and I have even witnessed staff shutting off the call lights completely, so the resident couldn’t use them. (I even recorded that being done) Residents are left with fending for theirselves, if able to and sit in their excrements for hours on end and have dried up food all over their faces and clothing. Staff verbally and emotionally abuse their residents and act like the residents are a burden, when they finally do come into their room to so call help and again, that’s if they choose to help and if they choose to not help they make it known by degrading the residents further and walking out of their room. Don’t even get me going on the buildings cleanliness, for it is absolutely disgusting (hence the entire place smelling heavily of urine) and has had a cockroach issue there for a super long time. This place needs to be completely shut down and the staff needs to heavily fined out of their own personal financial pockets. Forget reporting this place to Medicare nor department of human services because they don’t care either and will do nothing, except maybe financially fine them, but with the money this place brings in off of the residents, it has no problem just paying the fine until next time they are fined and it’s just wash and repeat. The biggest thing that could be done is making this a news report, so that way DHS and everyone else are forced to shut this place down, once EVERYONE in the public knows and makes an uproar to force this place closed. Even the company’s Facebook page is a laughable joke, they make it all about their so called wonderful staff (yes, let’s all laugh together) and they rarely and I am serious on the rarely part post to prove anything positive about the residents there. Not surprised. Also, if you leave a negative review, don’t use your real name for they are famous for retaliating towards your loved one residing there.

Chris Sturm

May 2026

via Google

When we first arrived, the EMTs transporting my fiancé warned us that this is the type of facility that you have to advocate hard for your loved one but e were forced to come here July 2025 as they are one of only a small handful of places that will take someone with a trach. Though the trach has been removed, it's apparently impossible to be transferred to a different facility. The therapy, provided by 3rd-party Reliant Therapy has had massive amounts of turnover during our time here, including a big exodus of therapists a few months. We overhead grumblings of ethical issues, but I honestly don't know anymore than that. Due to the staffing issues, we've been unable to get the therapy my fiancé needs. As well, the therapy team doesn't communicate the expectations & goals, resulting in her being cut off from physical therapy as she hasn't made the progress they were looking for, even though the therapist didn't seem to be working towards that specific goal the whole time he's been working with her. We've asked for approval to hire outside therapists to work with her but no one will get back to us on whether that's ok or not. Her surgeon and other doctors outside the facility believe she can get better if she's just given the therapy, but this place seems hell-bent to deny it. When we can get nursing staff into the room during the day, they clearly care about her but quite often its so difficult to get them in the room that I've been very proficient at changing her and cleaning her up, myself. The overnight staff don't seem to pay her much attention even she's non-verbal currently & spastic so she can't advocate for herself. I had to write up a few grievance forms about it. As well, her room is normally short on supplies that help us keep her clean. It seems the nursing staff doesn't have all the updates on her health as they were surprised when I mentioned needing bandages for her stoma even though the trach had been removed in October. I guess I shouldn't be surprised the stoma isn't closed yet. If I had my way, we would've transferred to a different facility long ago. Edit: today we found a cockroach in her room

Pd Taylor

May 2026

via Google

Our family member was a resident of North Ridge for nine months following partial amputations of each foot caused by diabetes. Overall, North Ridge was as good or better than what we heard about other facilities that provide care to low income individuals, with one major exception.<br><br>As with most institutions, the food was marginal, especially for somebody with dietary restrictions. Too much money was spent having outside food brought in.<br><br>Two months into her stay, she developed an infection in one of her feet. It became septic, leading to a partial leg amputation. That was very negative and unexpected. Yet, we are thankful that Kaden, an evening nurse, recognized she was in an emergency state and got her to hospital. The outcome could have been so much worse.<br><br>Nursing staff Kaden, Michael, and Shadrach/Suduko, made her feel cared about, not just a number. Her OT/PT pro Jacob really clicked with her and was top notch.<br><br>Unfortunately, care wasn’t consistent across the board. Responding to her requests for assistance were often delayed and outright ignored. As a result, she developed sores while in the TCU. On the NH side, taking and charting vitals became an area of concern.<br><br>Overall, I give North Ridge 3 stars because of the meals, inconsistent quality staff experiences and the additional amputation which we believe could have been avoided had issues with a wound vac been addressed. After the amputation our family member insisted the nurse involved be removed from her care team. We were told that care was not a factor but we will never really know.

John Barnard

Apr 2026

via Google

Thanks to Dennis for overseeing and caring for my wound on my foot as well as my medications, not only Dennis but the many other nurses that came to bound my wound. I also want to thank the Physical Therapy team who help keep my legs able to walk like Surbi, Bob, and so many others even the people from OT who had pitched in also. Thank you also to the many aids that came to help during the days and nights to make me comfortable.

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Government Inspection History

18 inspection visits in the last three years, 105 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 4, 2026Health Complaint2 citations
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

Dec 8, 2025Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2026

Sep 11, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2025

Jul 10, 2025Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

Mar 7, 2025Fire Safety StandardHealth ComplaintHealth Standard31 citations
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity J of L: immediate jeopardy, isolatedCorrected Apr 2, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 28, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 5, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 2, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Apr 2, 2025

Jan 28, 2025Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2025

Dec 18, 2024Health Complaint1 citation
  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025

Nov 5, 2024Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2024

Sep 24, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2024

Jul 11, 2024Fire Safety StandardHealth ComplaintHealth Standard30 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024

  • Provide family notifications of emergency plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2024

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 15, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 15, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2024

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 21, 2024

Jun 7, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024

May 15, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024

Nov 30, 2023Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 11, 2023

Nov 16, 2023Health ComplaintInfection Control2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

Sep 27, 2023Fire Safety StandardHealth ComplaintHealth Standard23 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Have horizontal exits used in accordance with safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Properly provide smoke detection systems in areas open to corridors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

Sep 13, 2023Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

Aug 17, 2023Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023

Aug 2, 2023Health Complaint3 citations
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does North Ridge Health And Rehab offer?

North Ridge Health And Rehab offers Skilled Nursing / Long Term Care.

Where is North Ridge Health And Rehab located?

North Ridge Health And Rehab is located at 5430 BOONE AVENUE NORTH in NEW HOPE, Minnesota.

What do families say about North Ridge Health And Rehab?

North Ridge Health and Rehab is a skilled nursing facility that specializes in complex respiratory care and also houses an on-site child day care program. Reviews are sharply divided: many families and residents praise specific therapists, nurses, and the dialysis unit staff, while a large number of reports describe serious neglect, unsanitary conditions, and safety lapses.

How did North Ridge Health And Rehab do on recent health and safety inspections?

North Ridge Health And Rehab had 18 government inspection visits in the last three years, with 105 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit North Ridge Health And Rehab?

Submit the Request Information form on this page to connect with North Ridge Health And Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at North Ridge Health And Rehab? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of NEW HOPE.

Prefer to stay home?

Home care agencies serving NEW HOPE bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in NEW HOPE