Chuck Bennett
May 2026
I just took a tour because a loved one will be going there. It’s clean and well maintained.
NHC Healthcare
216 Fairground St
3.2(28 ratings)· Franklin average: 4.3
Quick Facts
- Total units
- 80
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 80
- Inspections
- View history (29 citations)
- Care continuum
- Connected to home care and hospice via Caris
- Company history
- Operating since 1971 across ten states
- Therapy services
- On-site physical, occupational, and speech therapy
CMS Care Compare
What Families Think
Reviews of NHC Healthcare Franklin are sharply divided, with several serious complaints about cleanliness, staffing responsiveness, and basic hygiene care, alongside a few reviewers who describe a clean, caring, home-like environment. The negative reports raise significant concerns about safety and quality of care that families should investigate closely before choosing this facility.
The Good
- Some reviewers describe caring, personable staff
- Praised as clean and well maintained by a tour visitor
- Small, homey atmosphere noted by one family
- Offers on-site PT, OT, and speech therapy
The Bad
- Multiple reports of roaches and unsanitary conditions
- Several accounts of long waits for bathroom assistance
- Reports of call buttons ignored by staff
- One detailed account of broken privacy curtain and damaged room fixtures
AI-generated from reviews and community data.
NHC Healthcare is a senior living community in Franklin, Tennessee offering Skilled Nursing / Long Term Care. Families rate it 3.2 out of 5 across 28 reviews.
About NHC Healthcare
NHC Healthcare Franklin is a post-acute care center in Franklin, Tennessee offering skilled nursing care, short-term rehabilitation, long-term care, and therapy services with 24/7 nursing support.
The facility provides physical, occupational, and speech therapy services designed to help patients regain strength, mobility, and independence. Care plans are personalized to address each patient's unique needs, whether they are recovering from surgery, managing a chronic condition, or regaining strength after illness. The center also offers assistance with activities of daily living such as eating, bathing, dressing, and grooming.
NHC Healthcare Franklin maintains a comfortable, home-like environment with a focus on promoting dignity, independence, and well-being. The facility is part of a larger NHC continuum of care that includes home care services and hospice care through Caris, ensuring seamless transitions between different levels of support as patient needs change.
The center emphasizes compassionate, patient-centered care and works closely with patients and their families to develop personalized recovery plans. Family members receive education, counseling, and practical resources to support them throughout the care journey. NHC has operated since 1971 and serves seniors across ten states.
Types of Care at NHC Healthcare
Skilled Nursing / Long Term Care
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Help Me ChooseReviews of NHC Healthcare
3.2overall · 28 ratings combined
3.2★ on Google (28)
Robin Rickards
Feb 2026
The place isn’t fit for an animal! Feces all over wheelchairs, roaches crawling up the walls and the bathrooms smelled terrible. It needs to be shutdown!
Lisa Dotson
Nov 2025
I cannot rave enough about this facility-amazing, very caring staff from the Administration, DON, SW, DC Planner, nursing staff to even the front desk. It's a small, homey place where everyone is very personable! Thank you NHC Franklin! へ Done
elisabeth silva
Oct 2025
If I could give this place a LOWER rating, I would! -10 stars! Let me explain… my mother, 74 years old with Parkinson’s disease,, was at WMC being treated for a UTI and B12 deficiency. The hospital said that she needed to go to a “Skilled Nursing Facility” for PT / OT. After a week of waiting for an open bed, we we offered NHC Franklin. The “Medicare” rating was 4 stars with good reviews. Since she had been stuck in a hospital bed for a week already, we were eager to get her moved and the rehab started. She was transported by ambulance to the NHC Franklin facility on a Wednesday evening (around 5:30pm). I arrived at the facility before her. I was instantly sick to my stomach. The facility itself is VERY old. While waiting in the lobby, the smell alone would make you physically ill. I tried to move past that as it was dinner time and it was the smell of “cooked veggies” that filled the air. Once she arrived and we were taken to her room, things went down hill at a rapid pace! The room was a shared room. 2 beds with a privacy curtain between them. The condition of the unoccupied room was disgustingly. There was food on the floors, food splatters on the walls, overflowing trash, a wall a/c unit that was practically falling off the wall. The actual walls looked like cats had been scratching down them with missing paint, wallpaper and drywall. Once the paramedics move her from the stretcher to the bed, they were reluctant to “plug” her bed into the wall, as the electrical outlet was not bolted in place and was falling out of the wall. When the intake nurse came into the room, McKenzie, first expressed how important privacy is there. However the privacy nurse untainted was broken and would not close. She stated she would have it repaired right away. When she did her skin evaluation for intake, I asked her to please make sure they would use her medicated wipes to help with the UTI. She informed me they do NOT use any type of wipes there… only wash rags. However she would have the nurses use the wipes if we provided them. After we finished the intake paperwork, I pointed out the condition of the floors and walls with the food and overflowing trash. She again said it would be cleaned right away. Fast forward to the next day. She was unable to call for help due to being given a faulty call button. The staff made no effort to wash her face, brush her teeth, get her dressed, anything that was basic care. She asked multiple times to use the restroom and was dismissed. At one point while I was there with her, we pressed the call button for assistance. I could hear it ringing at the nurse station. I waited 10 mins for any type of response. When I stepped into the hallway I could see the staff at the desk ignoring the call buttons and just casually cutting up. When I asked a staff member for help, I was given eye rolls followed by “in a minute”. Needless to say I NEVER got the help. I managed to get her to the restroom and back on my own. At that point the nurse on call came into the room with a bed pan wrapped with a trash bag. She told my mom that is she needed to go to the bathroom she could use the bedpan on her own and the trash bag covering was there for easy cleaning and to allow her to use it multiple times. SERIOUSLY!?!?! Since it was Thursday, she should have received a bath by the day shift staff. That did NOT happen. The lack of attention and care continued the rest of the evening. The next morning (Friday), the privacy curtain was still broken, the floors were still dirty and disgusting, the food splatter was still on the walls. I cleaned the floors and wall myself! She was scheduled to have PT /OT that morning. PT / OT is a joke and non existent! There is so much more I could say about this place, however Google review has a cap on the review length. Long story short… Only go there if you are looking to die by assisted suicide! They will be responsible for your DEATH!
KING WILLIS
Aug 2025
I was a patient at Nhc in Franklin Tennessee for about 4 to 5 years. It is a terrible place. It’s very terrible. I had a nightmare still about it. It has cockroaches in the rooms on the medical equipment. Majority of the Cna‘s are terrible. They’re very negligent. They don’t care about you When they was changing me. I had a cockroach in my brief and a cockroach in my breathing machine I had to call corporate so many times on this facility that they know my name by heart if anybody think about sending their loved ones to this place do not do it. It’s so bad I got sick every 2 to 3 weeks from their food because they don’t wash their dishes correctly or the silverware I threw up so many times I was 5 to 10 pounds every month. I called Covid about five times since I’ve been in the facility expert on my lungs three times Please do not go there.
Government Inspection History
4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Oct 24, 2025Health Complaint1 citation
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2025
Sep 29, 2022Fire Safety StandardHealth Standard15 citations
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 13, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2022
Oct 30, 2019Fire Safety StandardHealth Standard9 citations
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 14, 2019
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2019
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2019
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2019
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2019
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2019
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2019
Construct fire resistant interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2019
Dec 20, 2018Fire Safety StandardHealth Standard4 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2018
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 16, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does NHC Healthcare offer?
NHC Healthcare offers Skilled Nursing / Long Term Care.
Where is NHC Healthcare located?
NHC Healthcare is located at 216 Fairground St in Franklin, Tennessee.
What do families say about NHC Healthcare?
Reviews of NHC Healthcare Franklin are sharply divided, with several serious complaints about cleanliness, staffing responsiveness, and basic hygiene care, alongside a few reviewers who describe a clean, caring, home-like environment. The negative reports raise significant concerns about safety and quality of care that families should investigate closely before choosing this facility.
How did NHC Healthcare do on recent health and safety inspections?
NHC Healthcare had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit NHC Healthcare?
Submit the Request Information form on this page to connect with NHC Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at NHC Healthcare? Claim this listing to update photos, pricing, and details. It's free.
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