SYNERGY HomeCare of Franklin

SYNERGY HomeCare of Franklin is a home health and hospice provider in Franklin, Tennessee, serving clients who need in-home care ranging from companion care for older adults with dementia to assistance with daily living activities, meal preparation, light housekeeping, and post-procedure support.

Families consistently praise the professionalism and responsiveness of the team, particularly noting how caregivers are carefully matched to clients and how the scheduling staff maintains reliable communication. One family wrote that they were "struck by the professionalism of the owner and staff from the very start." Reviewers highlight the personal qualities of caregivers, described as loving, accommodating, and willing to go extra miles like organizing a client's home or engaging with children in their first language. Multiple families report that clients isolated at home have gained social connection and renewed engagement through Synergy's involvement, and several note caregivers who have become like family members over years of service.

Two reviews document significant scheduling failures where caregivers did not arrive or notify clients, representing a notable gap in reliability that contrasts with the majority experience. Still, the 4.7 out of 5 rating across 35 reviews reflects broadly positive feedback, with most families emphasizing trust in the organization's leadership and the quality of their care team.