My Choice In-Home Senior Services

Mickey G

Sep 2018

via Google ↗

We have shopped and experienced several Senior Care facilities, and it is always tough to find someone good enough for "your" parent(s). My Choice and Mella have finally put my mind at ease. Their daily logs allow me to check in without holds or confusing delays, they are willing to work with your special requests, and my father feels safe (cared for) in his environment. My Choice makes me (us) feel like we're part of one big family/community.

Mitchell Peitz

Sep 2018

via Google ↗

My Choice was very timely, and courteous, when dealing with my father. I would definitely recommend them to friends and family in the future! The staff treated us more like family, and sure helped to make the transition to home care easy, and stress free.

Pizza man LaSalle

May 2018

via Google ↗

My father needed around the clock care after a serious heart attack, my family choose My Choice because of the great communication with the owners and the ability to reach them any time we needed to ask a question. I think this company goes above and beyond to take care of their clients and am happy my father is happy with his caregivers.

C T

May 2018

via Google ↗

Used them for help with my mom and the caregivers were wonderful. Always on time and did extra every time they came. The owners are available 24/7 via an emergency contact phone and billing was always correct thanks to their clock in and out systems. Everyone in the office is very professional and pleasant to talk with when I called with a question. I highly recommend them for any family member.

Tami Marler, MBA

May 2018

via Google ↗

It's great when service providers tell you what you want to hear. It's even better when they do what they say they're going to do. Not the case here. The owner was impressive, compassionate and accommodating when making the sale. She understood and empathized with my circumstances and told me she would personally ensure I received detailed information, and that she would notify me if anything out of the ordinary happened. She told me to call her any time. Once the deal was made, she failed to keep any of the deal-breaker commitments she made to me. Her invoicing was inaccurate and her communication was nothing like what she promised. The patient portal is useless, and, after failing to respond to a request to update information, she informed me her staff doesn't know how to use it, and they don't receive communications through it. It appears to be strictly a slick marketing tool. When I learned from a fourth party about a serious incident with my father, I called the owner to ask her about it. She said she was aware my dad had "a rough week." I asked why I was just now learning of a whole "rough week," and she said if I wanted to know, "That's why we have daily logs." The problem is, that's not what she promised me. The other problem is, the daily logs are shallow and inconsistent and made no mention of any issues or a "rough week." I reminded her of her personal commitment to inform me of such incidents. She told me she was on the way to the lake and this was a discussion we needed to have during business hours (it was about 6 p.m.). Then she hung up on me. While her caregivers are fine, there are much better-managed agencies out there that do more than say they provide professional, personalized care. They actually do.