Morada Senior Living

bryn reason

Dec 2024

via Google ↗

I don’t know if all Morada properties are this bad, but Redbud Place has to be the worst! And there is no contact info, phone number or email, for Morada that I can find. I showed up to one of their properties in McKinney Sunday morning to find no staff on property. And this property is not allowing us to remove our property, the director is extremely aggressive. It looks like we’ll have to be escorted by police, something we absolutely do not want to put the other residents there through. Hopefully someone at Morada will read this review and help us. I would like to think this is a wonderful company and it’s just the staff that are difficult to work with. I guess we’ll see. UPDATE. Morada allowed us to remove our loved one’s things from the property. But oou loved one has not recovered from the neglect he sustained at Redbud place. They haven’t offered any return on the almost $5000 he paid for the 4 1/2 days he was there but he is safe now at a wonderful facility I found and is being well taken care of. How the state of Texas lets our seniors be treated like this blows my mind. But they illegally did an unauthorized autopay on his account and wiped his account out, even though we gave in writing he was leaving and to shut automatic withdrawal off, now he has no money for rent at the new facility. Please stay away from Discovery senior Living.

Monica J

Jul 2024

via Google ↗

Morada Assisted Living Cedar Hill TX ZERO STARS I moved my Mother into this facility on 6 June 2024 and moved her out on 2 July 2024. Here’s why: 1. Most of the care-takers my mother encountered were down right rude and unfriendly. I also experienced the rudeness first hand. Ginger is the best med-tech in the facility. 2. I reached out to the acting director, Bradley Buschow via text to introduce myself and to let him know my Mother had moved in 2 days prior. I also inquired about the broken handicap accessible remote door that was not working when we visited the facility in April and still was not working. This is a facility with elderly using walkers. Two days passed and I still had not received a response. I text back to confirm I had the correct telephone number and still no response. I finally asked the Marketing director if the number was correct and she confirmed that it was. I told her I reached out and did not get a response. She quickly said he was probably tied up (excuses) and she would reach out to him. Brad finally returned called and was anything but welcoming. He claimed that was his personal number and he doesn’t carry his personal phone during the day… reminder…I sent text days ago. He then began to tell me he was unaware the door was broken. I told him it was at a minimum not working since April. He then proceeded to tell me the process of submitting a work request. Hmmm, is it the family of residents responsibility to submit work request for the facility? The next day, I submitted our 30 day notice that we were moving from the facility. Once again, no response. He finally reached back out to tell me the door was fixed and if there was anything he could do to improve our experience at Morada….TOO Late Brad!! 3. I reached out to the Business Manager Barbara, 4 days ago regarding final rent payment. Still awaiting response and we moved out today, 4. The Management team has no urgency in matters, lack common business relationship acumen and do not know their residents. Leadership starts at the top and flows down. This is probably why they have so many caregivers that act like they don’t want to be there. 5. Morada corporate, this facility needs an overhaul….or maybe you are aware of the poor leadership team and just don’t care about the care of our elderly. Do Better! 6. PLEASE do not move your loved one into this facility! SYSTEM WOULD NOT ALLOW ME TO POST UNLESS I ENTERED A STAR....ZERO STARS

Jennifer Rozell

Nov 2023

via Google ↗

The food is terrible and they keep increasing the residents rent, they promise everyone three hot meals a day and other things when they go for a tour,then after residents move in things change, corporate won't do anything either, residents have discussed issues in meetings and nothing changes,it's all about money here,if the cook doesn't like you she gives poor food and service,they also have favorites they cater to more,they also talk about residents in the kitchen where people can hear them in the dining room, please don't let your parents/ family move here. Residents are always moving in/ out of here. I had insite experience of this place and residents told me about things that happened to the. The cedar hill location is the main complaint but after reading reviews I'm sure it's everywhere..

Bev Barr

Sep 2022

via Google ↗

Over the course of several years, my family & I visited many assisted living, skilled nursing facilities, and even residential small group homes in Texas. We explored the Dallas-Fort Worth metropolis, the Texas Hill Country and at least a couple of dozen smaller communities in North Central Texas. We also consulted with professional senior living advisors and were satisfied that there were several places that would meet my mother’s needs when the time came to move her to a place where she would be provided with round-the-clock care. A PT who had worked with Mom for well over a year and whose opinion I genuinely valued, spoke highly of Morada and thought it would be a good fit for her. So I dropped by during an open house and was welcomed by Jennifer, the director. She introduced me to staff & answered my many questions. Almost immediately I thought, “THIS is the place.” I was so confident in this decision I drove straight home and took Mom for a visit that same afternoon. Soon thereafter, we moved her to her new digs. Mom has been living at Morada for about 9 months now. She and our whole family are very happy with the care she receives. Morada doesn’t have all of the bells & whistles that some places promote. But I wasn’t looking for bells & whistles. I was looking for a competent and caring staff with a relatively low turnover rate (one really good indicator of good management). I met several staff who had been working there for more than a couple of decades. Literally, everyone was cheerful and seemed genuinely interested in my mother. They are super-cooperative in meeting my need for good communication, too, truthfully conveying Mom’s needs and challenges as they arise. Every single staff member I have interacted with—a lot of people— has been forthright with me. I cannot thank them enough for that. I was also looking for a clean facility and a place that might feel more like “home” and less like a 5-star hotel. The rooms are very spacious (enough to set up her sewing machine and a table for jigsaw puzzles) and flooded with natural light from a wall of windows. The roomy bathroom is perfect and accommodates a walker, a wheelchair and staff whenever necessary. Speaking of 5-star hotels, Stella —Morada’s official concierge— is just amazing. The Four Seasons or the Hotel Ritz Paris should be so lucky. Stella is sensible, solution-oriented and joyful. She helps me navigate with ease the ever-changing slippery slope of care and “risk management” of a woman in her 90s. Mom’s room includes a kitchenette, much like you find in a suite hotel. But who needs it? Morada employs a REALLY GOOD CHEF. The meals are delicious and provide for each resident’s unique nutritional requirements and preferences. I had pretty much worn myself out preparing nutritious meals for Mom when she was still at home, but when I saw the kind of meals Chef Holly was serving 3 times a day … what can I say? It was one of those hand-to-forehead moments. What a bargain. The activities director, Jonette, is terrific at preparing activities and field trips for the residents, many of which can include families and friends. Her management of the common areas is creative & therapeutic. For instance, a tree in one of the common areas is decorated for each major holiday and season. Over these past months, I have watched how this one detail has helped my mother keep up with time. It’s “homey” and “effective.” Jonette often plays the piano, too, while my mother sings. I consider this a real blessing since she loves to sing and in years past has sung in a church choir. The nurse, Angela, has contributed one solution after another for the various health complications that have arisen (unanticipated by me). Every solution has made a positive difference. Putting it all together, I now rest easy with Mom’s round-the-clock welfare, which at this juncture in my life is a tremendous relief. For this, I am grateful to each and every Morada employee.

Nancy Wyant

May 2022

via Google ↗

I have had the pleasure of experiencing very professional and helpful staff at the Morada Senior Living facility including IL, AL, and memory care. They are friendly, very accommodating, and quick to assist. They have my recommendation for excellence