MyLivingChoice

Montcare Potomac

10714 Potomac Tennis Lane

4.5(361 ratings)· Potomac average: 4.6

Montcare Potomac, photo 11 / 5

Quick Facts

Total units
168
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
168
Therapy services
On-site PT, OT, and Speech therapy

What Families Think

Reviews of Montcare Potomac are sharply split: several families praise the rehab therapy team and front-line nursing staff for attentive, comprehensive care, while others describe serious lapses in the memory care unit, including neglect, falls, and unexplained weight loss. Communication around discharge, dietary restrictions, and billing/insurance issues was also a recurring complaint among critical reviewers.

The Good

  • PT, OT, and Speech therapy praised by families
  • Friendly, helpful front-desk and nursing staff
  • Clean, welcoming atmosphere noted by some visitors
  • Administrators personally engaged with families during stays
  • Thorough discharge instructions provided to one family

The Bad

  • Multiple reports of neglect in the memory care unit
  • One report of a resident losing 17 pounds in two months
  • Falls occurred during evening shifts, per one family
  • Inconsistent room conditions between floors, per one reviewer
  • One report of unclear billing/insurance communication before discharge

AI-generated from reviews and community data.

Montcare Potomac is a senior living community in Potomac, Maryland offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 361 reviews.

About Montcare Potomac

Montcare Potomac is a skilled nursing and long-term care facility in Potomac, Maryland, with a licensed capacity of 168 beds. It offers rehabilitation services alongside traditional nursing care and operates a dedicated memory care unit for residents with dementia.

Family experiences at the facility are notably mixed. Several families praise the therapy teams, administrative responsiveness, and cleanliness, with one noting the staff and managers "taking good care of the patients." However, other families report significant concerns including inconsistent protocols and scheduling, insufficient staffing levels particularly in the memory care unit, and lapses in basic care, including instances of residents being left hungry or in need of assistance. Nutritional support has been a point of concern, with one family reporting their mother lost 17 pounds during a two-month stay. Communication gaps, such as failures to notify families about insurance status changes, have also been documented.

The facility holds a 4.5-star rating across 361 Google reviews, reflecting the polarized nature of family feedback. Potential residents and their families should carefully weigh the positive experiences against documented care and staffing concerns before admission.

Types of Care at Montcare Potomac

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Montcare Potomac

4.5overall · 361 ratings combined

4.5★ on Google (361)

Coco Jordan

May 2026

via Google

This is a wonderful, well managed Nursing Home /Rehab facility. My friend who is in the Rehab section is being well-cared for. Several of the top Administrators came up to speak to us when we were there today. I have to applaud the staff and managers here. Everyone seemed to be taking good care of the patients. UPDATE on Discharge 5/28/2026: My friend was discharged after 4 weeks at the Montcare Rehab in Potomac. She eventually became more independent and the specialists in PT, OT, and Speech took very good care of her and thankfully she progressed enough to be discharged. Because she was a fall-risk, she was placed by the nurses station in a wheel chair during the day and the family hired a patient sitter at night. The nursing, Aide, and all other staff were very attentive throughout her stay and they gave her a wonderful sendoff when she left for home. Even the Chief Adm and the Chief Nurse accompanied her to the front door to bid farewell. She got excellent and comprehensive discharge instructions and those were reviewed with us before leaving. My friend is a nurse and she gave the staff very high marks.

TheHonestPerspective

May 2026

via Google

Our experience at Montcare Potomac was deeply disappointing. My mother was admitted here to recover from hip surgery and receive regular PT and OT. While the physical and occupational therapy teams met expectations, every other aspect of her stay fell short of professional standards. The facility lacks clear protocols or any sense of a standard schedule. Our arrival set the tone for the entire stay. No one was available to meet the ambulance, and our family was forced to wander the halls just to find a staff member. Once she was settled, the lack of oversight became even more apparent. Because my mother has dementia and cannot advocate for herself, we remained by her side. We witnessed firsthand as call buttons went ignored. When we finally stepped into the hallway to find assistance, we were often told staff members were at lunch. It feels as though the staff does the bare minimum, especially when they believe no one is watching. Memory care should never be an excuse for providing less than adequate care, yet that is exactly what we witnessed. I am particularly frustrated by what felt like a "bait and switch." I toured the facility beforehand and was shown private rooms on the first floor which are in much better condition. The second floor, where my mother was placed, is a stark contrast—peeling wallpaper, broken furniture handles, and bathrooms that feel unclean. The clinical follow-through was equally poor. Despite having a nutritionist on staff, no one ever consulted us regarding my mother's dietary restrictions. We explicitly instructed the nursing staff not to give her sugary juices to avoid spiking her blood sugar. While they acknowledged the request, they failed to follow through, delivering orange juice with her breakfast the next morning. Had we not been there to intervene, her health would have been at risk. Furthermore, basic administrative tasks were handled poorly. The social worker was asked to order a wheelchair and ordered the wrong size. While I recognize that having family advocates present can add stress to a team, the staff showed no extra concern; if anything, they backed off, seemingly assuming we would handle her care ourselves. Everyone here seems to be passing the buck, ignoring patient health, safety, and comfort. These facilities are paid significant sums by Medicare and private insurance, yet Montcare is not delivering on its promise of quality care. We have moved my mother out of this facility to ensure her safety.

M A

Apr 2026

via Google

Montcare is an excellent place for seniors.From the moment I entered , the lady at the front desk helped me identify myself on a computer . Then She showed me the way where my friend was waiting for her appointment with the therapist . The nurses are very friendly and helpful . My friend told me how she is taken care of . The place is so welcoming and clean. I truly recommend Montcare to all seniors who need to be pampered.

Alicia Thompson

Mar 2026

via Google

I could go into a lot of details but it’s not worth my time or effort. My brother was in Montcare of Potomac and the experience was not good. My brother was always hungry and wet. We had to call for nurses to come to him. They did not let us know that his insurance had expired so when we went to take him out of this horrible place we owed a lot of money. Which we did not mind to pay to keep our brother looking good and where he would get the proper care. He was always wanting to leave that place and now we know why. One nurse named Patricia was very nice very helpful. The others no thank you!!!! He was always in the same clothes. Which he had plenty of different clothing. Finally when we called an hour before we came to get him out of this mess. They did not have him ready. We had to pack his items. One of the administrators help me pack. The other nurse did nothing but complain.

George Tabora

Mar 2026

via Google

I am not one to complain that much but our family had the worst experience with the Memory Care/Dementia unit of Montcare Potomac with our Mom. Although some of the staff was good, they do not have enough staff to cover many of the patients. The food was very poor and nursing care was disappointing. Our mother had lost nearly 17 pounds during her two month stay there at the facility. She was mostly neglected during the evening shift having fallen twice. Our family does not recommend this place at all and we had filed a formal complaint with the Ombudsman.

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Government Inspection History

3 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 18, 2026Fire Safety StandardHealth Standard10 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

Sep 30, 2024Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024

  • Meet other general requirements that are deficient.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Establish roles under a Waiver declared by secretary.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024

Oct 10, 2019Fire Safety StandardHealth Standard3 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 1, 2019

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity B of L: potential for minimal harm, patternCorrected Nov 20, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Montcare Potomac offer?

Montcare Potomac offers Memory Care and Skilled Nursing / Long Term Care.

Where is Montcare Potomac located?

Montcare Potomac is located at 10714 Potomac Tennis Lane in Potomac, Maryland.

What do families say about Montcare Potomac?

Reviews of Montcare Potomac are sharply split: several families praise the rehab therapy team and front-line nursing staff for attentive, comprehensive care, while others describe serious lapses in the memory care unit, including neglect, falls, and unexplained weight loss. Communication around discharge, dietary restrictions, and billing/insurance issues was also a recurring complaint among critical reviewers.

How did Montcare Potomac do on recent health and safety inspections?

Montcare Potomac had 3 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Montcare Potomac?

Submit the Request Information form on this page to connect with Montcare Potomac and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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