Monarch Spring Meadows

Victoria Z

Dec 2024

via Google ↗

A beloved relative resides at Spring Meadows and each time I have visited, I am very impressed with the care of the health aides that surround her. Help arrives quickly when needed, and each aide is very calm, kind, compassionate and caring of my relative's needs and has also been very cordial with myself when I visit. The recreation activities leaders are always upbeat and interact very well with the residents.<br><br>The facility is clean, and always decorated nicely. The common areas are inviting as well.<br><br>Only a couple suggestions. As my relative has dementia related issues, it is important they are strongly encouraged to get dressed in the morning and leave their room and ensure they are socializing to help reduce boredom/depression they fall into when isolating. Also, the dining team seems to be regularly short staffed causing some of the staff get 'short' at times with some residents which I unfortunately have witnessed a few times during my visits.<br><br>Thank you to all who work at the facility in providing a comfortable environment for residents - please know you are truly appreciated!

Seth Mastrocola

May 2023

via Google ↗

Absolutely gorgeous top notch facility. Hospitable staff and they know how to Honor their Veterans!

Deisy Bustamante

Aug 2022

via Google ↗

The best food. And the people are very nice and gently

Aurora Mary Kilai

Apr 2022

via Google ↗

Quality Care with Compassion at Spring Meadows<br><br>Mom entered Memory Care at Spring Meadows towards the end of January, 2022. The aides, the activities staff, and all personnel were very accommodating to Mom’s needs and took an active interest in making her comfortable and in presenting activities that Mom could participate in and enjoy. Within a couple of weeks, Mom was feeling secure and comfortable in her new surroundings.<br><br>The aides attending to the residents in Memory Care are compassionate, alert, and often speak with us sharing how Mom is doing and if she needs anything more to make her comfortable.<br>The nurses attend to Mom’s daily medication and supplement needs and advise me of any noticeable changes in her wellbeing. Rachel, the Wellness Director, and her staff coordinate Mom’s care with Mom’s PCP and physical/occupational therapists.<br><br>Lori, the Activities Director and her staff running the programs are creative and continually expand the activities being offered to stimulate the brain and have fun. Lectures on diverse topics of interest, watercolor painting, and musical entertainment are offered throughout each month. I have attended many of their programs offered daily, and I can personally attest to the quality of attention, care, and compassion offered to every resident.<br><br>The chef and his staff provide delicious, quality food and the residents can choose from a diverse menu. The wait staff is compassionately attentive and assist the residents in making their choice. Snacks, tea, and coffee are made available throughout the day as well as “Happy Hour” at 3:00 which the community enjoys together. It is obvious that everything done at Spring Meadows is presented with care and respect for the dignity of each resident.<br><br>These are my mother’s words which she shares with us frequently when we visit her weekly:<br>"This place is so nice. Everyone is so kind and friendly and they talk to you. I don’t hear anyone screaming at someone. I have freedom to move around and don’t have to stay in my room all day. They make you feel alive here. We’re like one big family here. I have no stress or worry. It feels like a home away from home. I feel like a millionaire."<br><br>The front desk is very friendly and accommodating. When something needed to be fixed in her room, upon notification, it was taken care of ASAP. The entire facility is bright, clean, and uplifting. Anyone working at Spring Meadows is caring and compassionate to all residents. They will stop to speak with them asking them how they’re doing and/or if they need anything.<br><br>Mom couldn’t be in a better place right now where she is safe, happy, well cared for, and thriving. Thank you Karen, Tim, Lori, Leslie, Matt, Rachel and nurses, the wonderful aides in Memory Care, and all the staff at Spring Meadows for all you do!

Joe Marchionni

Mar 2022

via Google ↗

Not quite sure where to begin but posting in hopes this will spare others the poor experience our family had at this facility. My mother was a patient in memory care here for the last year + for dementia. Over this time, the list of challenges we encountered were many, most notably was the lack of communication from the executive director (very reactive vs proactive) and level of care she needed and deserved but did not consistently receive. There were trips to the hospital that could 100% have been prevented (for things like dehydration, UTI, etc.) and feel there was a direct correlation with subpar staffing levels (overworked the limited staff members they had). On several occasions we noticed residents left unsupervised due to these staffing gaps (one CNA to 15 residents). Once this facility was purchased by Monarch we noticed an extreme shift in employee morale, particularly with the CNAs, who felt over assigned and set up to fail. This facility placed noticeable focus on visitor sign in/temp check procedures and its unfortunate that same level of concern and care wasn't provided to the Memory Care patients by the people running this facility. Instead of the residents being treated with top notch care, respect and dignity, they were treated as little more than a revenue stream by the facility's leadership (Tim and Rachel). Its inexcusable and shameful. I highly do not recommend this facility to anyone.