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MetroHealth Elisabeth Severance Prentiss Center

3525 Scranton Rd

3.2(18 ratings)

MetroHealth Elisabeth Severance Prentiss Center — photo 11 / 3

Quick Facts

Memory care setup
Secure, locked special-care unit for dementia
Admissions availability
Admissions accepted 24 hours, 7 days a week
Short-term acute care
On-site sub-acute unit for trauma and burn recovery

What Families Think

Reviews of this skilled nursing and rehab center are sharply mixed: many families praise the physical and occupational therapy team and describe compassionate, attentive care for long-term residents, while others report serious lapses in nursing care, cleanliness, and communication. The facility serves complex medical needs (dementia, quadriplegia, wound care) and several reviewers who stayed for extended periods felt well cared for, but a substantial number of one- and two-star reviews describe unanswered call lights, missed medications, and infection-control failures.

The Good

  • Physical and occupational therapists consistently praised by reviewers
  • Long-term residents described as clean, well-fed, attentively cared for
  • Family notified promptly during medical emergencies, per some reviewers
  • Compassionate care noted for dementia and quadriplegic patients
  • Wound care and complex nursing needs handled well in some cases

The Bad

  • Multiple reports of slow or unanswered call-button response
  • Several reviewers cite cleanliness and infection-control failures (C-Diff, soiled clothing)
  • One report each of rodents and bugs in resident rooms
  • Multiple complaints about food quality and temperature
  • Several reviewers describe reduced staff attentiveness, especially evenings

AI-generated from reviews and community data.

About MetroHealth Elisabeth Severance Prentiss Center

Elisabeth Severance Prentiss Center for Skilled Nursing and Rehabilitation

Admissions

Our patients and residents come to us from MetroHealth, other hospitals and health care facilities and throughout Cleveland and Cuyahoga County.

Admissions are accepted 24 hours, 7 days a week.

Payment methods include Medicare, private pay, managed care, insurance and Medicaid. If you're wondering whether your insurance may cover your stay, our admissions office can help you figure it out.

Expert Full-Time Medical Care

The Prentiss Center also offers medical care 24 hours a day. No matter what type of skilled nursing you or your loved one needs, our caring staff is highly trained to care for even the most complex situations.

Long-Term Care

Our long-term nursing care program serves both young adults and elderly people who can no longer live on their own because of illness or disability. Often, they need help with basic daily living tasks, such as bathing, dressing and toileting. They may also need help getting in and out of bed or a chair, or moving from one room to another without falling.

Dementia care is one of our specialties. We have a safe, secure special-care unit. We take a person-centered approach to dementia care that considers a person's lifelong interests and preferences from their favorite clothes to their favorite foods. Our robust activity programs keep our residents connected and engaged both at the center and in their religious or other communities.

MetroHealth's Sub-Acute Unit

Some people receive short-term skilled nursing services in a special part of the hospital: our sub-acute nursing unit. The unit provides the highest level of care for a skilled nursing facility in Ohio.

These patients typically have very short-term medical needs for conditions ranging from burns to trauma. Like our patients at the Prentiss Center, they receive care from a highly trained team.

Rehabilitation Services

Our highly qualified physical, occupational and speech and recreational therapists are licensed, registered and/or certified. They have a high degree of expertise in their specialty areas.

For instance, physical therapy might strengthen your lower body. Occupational therapy might help you relearn everyday tasks from dressing to eating. A speech therapist might help with swallowing.

Respite Care Service

Our respite care service offers caregivers in the community a short, much-needed break. Many caregivers take the time off to relax, travel or do other things they enjoy or that need to get done.

During that time, your loved one will be well cared for in our comfortable center. Some insurance policies may help pay for this service. We can help you understand your options.

Services Offered

•    Wound care for bed sores
•    Long-term antibiotic therapy for our patients with severe infections
•    Respiratory care for those with breathing problems
•    Hospice care, through our collaboration with community organizations
•    Medical geriatric services seven days a week
•    Total parenteral nutrition
•    Tube feeding

A Homelike Environment

Each of our spacious rooms has a flat-screen TV, telephone and other comforts. We offer many daily social and recreational activities. Some mornings, you might catch us by the fireplace enjoying the news, coffee and conversation. After that, many of our patients take part in gentle stretching exercises.

Community outings include fishing trips, shopping, dining out and going to movies. And for a little fun and recreation, we've been known to play our own version of TV's The Price is Right.

Here are just a few of the diverse activities and perks you'll find here:

•    Arts, music, horticulture and recreational programs
•    A beauty and barber shop
•    A scenic courtyard with a fountain for outdoor relaxation
•    A large multipurpose room for family visiting, holiday get-togethers and entertaining
•    Patient library
•    Patient and family support groups
•    Religious services
•    Snacks, fresh fruit and sandwiches available 24 hours a day
•    Pet visitation program

Family members can visit anytime, seven days a week. Family can stay the night with you, if you'd like.

At MetroHealth, our mission, vision and values are not just words on a fading poster tucked behind someone’s desk. They are the core of our actions. While we take care of the ill and injured, we are increasingly focused on preventive care, fulfilling our mission of leading the way to a healthier you and a healthier community through service, teaching, discovery and teamwork. And we do this in an environment of inclusion. Every patient, whether economically needy or economically comfortable, gets the same attention full attention from our staff.

MetroHealth physicians, from many parts of the country and around the world, bring a diversity of cultures, races, religions, expertise and ideas. We celebrate these differences and appreciate how they add to our success. Many are leaders in their fields, and they choose to work here for the opportunity to make a difference in their community.

Our goal has always been to treat patients like family, with the respect and dignity they deserve. As one patient says, I don't feel like a number. I get outstanding individual care and attention by many compassionate professionals.

We care, we mean it and it shows. It’s a 24/7/365 thing for us.

Our Progress

We are honoring our commitment to create a healthier community by building a new hospital on our main campus in Cleveland, using nearly $1 billion borrowed on our own credit.

•    In the past five years, MetroHealth's operating revenue has increased 43% and our number of employees has increased 18%.
•    Today, our staff of 7,800 provides care at four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Northeast Ohio.
•    In 2019, at our hospitals and health centers, we provided more than 1.45 million visits for 298,000 patients, 64% of whom were uninsured or covered by Medicare or Medicaid.
•    We are home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center.
•    As an academic medical center, MetroHealth is committed to teaching and research. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine and its main campus hospital house

In this section

•    Accreditations and Partnerships
•    Akram Boutros
•    Board and Governance
•    Community
•    Ethics and Compliance
•    Hall of Honor

    Mission

    Our Leadership

•    Population Health Innovation Institute
•    Public Records
•    Quality Measures
•    Stakeholders Meeting
•    Statistical Highlights

 

Types of Care

At-Home CareHome Health and HospiceMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Housekeeping
  • Laundry Service
  • On-Site Medical Staff
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

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Reviews

3.2overall · 18 ratings combined

3.2★ on Google (18)

James Stalker

Feb 2021

via Google

I was a resident here on .multiple occasions and each time was Terrible. You have staff who sit around watching t.v or on their phones and even playing computer games on company ..computers. the worse happens after 5 p.m when administrator and staff leave this leaves nurses in charge but they fail to lead by example as they're doing same as rest of staff. I've witnessed call lights go unanswered for over an hour and residents sitting in soiled clothing and staff laughing about it. The food is notorious I mean institutional food but diets incorrectly followed ,food cold and ect.. worse was when assistant administrator brought me green eggs and got mad as I wouldn't eat them. I could go on but will just advise strongly against going here or putting family members in here.

Darlene Deloney

Jul 2020

via Google

They have rats and bugs. I saw a rat in my room and a bug crawl under my bed. The foods awful. They have no linen you have to wash up with paper towels. They don't clean your room or change your sheets . Medication not given till late. I've never seen a rehabilitation center like this.

Tee Cummings

Jul 2019

via Google

My mother has been there on 3 separate occasions and her care has been excellent. The staff is very attentive to her needs and wound care. They have always made my family and myself feel welcome.

Mistress Atropa

Apr 2019

via Google

Dont go here beware.If you half a human being do not put your loved ones here!<br>Workers here do not do there job right,I know I left after 2 days.One night nurse and one night day aid where kool tho.

Diane Russell

Feb 2019

via Google

First off, I want to say the pt and ot staff are great. Nina, my husbands nurse is the greatest. That being said I hope the rest of Unit C staff never end up in a place like this. It seems the more you complain the worse it gets. For example, I brought my husband some lunch, a corned beef sandwich and some potato salad. We rang the for the nurse at 11:20 to get a soda, 8 minutes later she showed up, said all they had was ginger ale we said ok. It is now 12:15 and still waiting for our drinks. She saw him eating. I'm sorry I ever agreed to bring him here. I gave the one star for Nina and his therapists. I am not rating the care he has been receiving. He has since been released to come home. This place sucks!

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Frequently Asked Questions

What types of care does MetroHealth Elisabeth Severance Prentiss Center offer?

MetroHealth Elisabeth Severance Prentiss Center offers At-Home Care, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

Is MetroHealth Elisabeth Severance Prentiss Center pet friendly?

Yes — MetroHealth Elisabeth Severance Prentiss Center lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is MetroHealth Elisabeth Severance Prentiss Center located?

MetroHealth Elisabeth Severance Prentiss Center is located at 3525 Scranton Rd in Cleveland, Ohio.

What do families say about MetroHealth Elisabeth Severance Prentiss Center?

Reviews of this skilled nursing and rehab center are sharply mixed: many families praise the physical and occupational therapy team and describe compassionate, attentive care for long-term residents, while others report serious lapses in nursing care, cleanliness, and communication. The facility serves complex medical needs (dementia, quadriplegia, wound care) and several reviewers who stayed for extended periods felt well cared for, but a substantial number of one- and two-star reviews describe unanswered call lights, missed medications, and infection-control failures.

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