Hallmark Homecare of West, South and Southeast Cleveland, OH provides in-home caregiving services in the Westlake, Ohio area, connecting seniors with experienced, independent caregivers to support aging in place. The service operates as a direct referral agency, matching clients with professional caregivers rather than providing traditional homecare agency employment.
The organization was founded by Tony and Lacey Grego, drawing on Tony's background in finance and Lacey's experience as a physician assistant in hospital and critical care medicine. Their approach to in-home care is informed by personal experience navigating caregiving for aging family members, emphasizing dignity, accessibility, and affordability in senior care.
Hallmark Homecare's process begins with an interview to develop an Ideal Caregiver Profile based on the client's needs, followed by vetting and matching with qualified independent caregivers. The organization conducts full criminal background checks on all caregivers, verifies employment history and references, and ensures placements carry liability insurance and occupational accident insurance. All caregivers placed have verified credentials such as HHA or CNA certifications and extensive caregiving experience.
The service prioritizes matching caregivers whose personality, skills, and interests align with each client's specific needs and preferences, allowing families to select and hire caregivers directly. This approach addresses challenges such as caregiver shortages and rising costs associated with traditional homecare agencies while enabling seniors to receive care in their familiar home environment.
