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Mercy Nursing Facility at OLV

55 Melroy Avenue

4.5(11 ratings)

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Mercy Nursing Facility at OLV, photo 11 / 2

Quick Facts

Total units
84
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
84
Care pathway
Some residents enter via PACE program enrollment
Layout
Smaller resident communities organized by floor

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe Mercy Nursing Facility at OLV as a warm, attentive skilled nursing community where staff form close, family-like bonds with residents, especially during end-of-life care. Reviewers consistently praise cleanliness, activities, and the responsiveness of nurses and aides, with several noting noticeable improvement in residents' well-being after moving in.

What reviewers praise

  • Staff described as warm and family-like
  • Consistently praised cleanliness
  • Residents' condition improved after moving in
  • Active, engaging activities program
  • Attentive support during end-of-life care

What reviewers flag

  • No published pricing information available
  • No amenities details listed

AI-generated from reviews and community data.

Mercy Nursing Facility at OLV is a senior living community in Lackawanna, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 11 reviews.

About Mercy Nursing Facility at OLV

Mercy Nursing Facility at OLV is a skilled nursing and long-term care community in Lackawanna, New York, with a licensed capacity of 84 residents. The facility also participates in the PACE program, which supports seniors aging in place in the community before transitioning to residential care.

Families consistently praise the staff across all roles, nurses, nurse practitioners, and aides, describing them as dedicated, warm, and responsive. Multiple families noted meaningful improvements in residents' physical and mental well-being after admission, and highlighted the facility's robust activity programming. One family wrote that the staff "treated us as family" during end-of-life care. The smaller, floor-based community structure is valued for creating a familiar, welcoming home environment.

Mercy Nursing Facility at OLV holds a 4.5 out of 5 Google rating based on 11 reviews.

Types of Care at Mercy Nursing Facility at OLV

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Mercy Nursing Facility at OLV

4.5overall · 11 ratings combined

4.5★ on Google (11)

Jackie Wert

Jun 2026

via Google ↗

I went into OLV to visit a longtime friend of mine. I was very pleased with the staff and the cleanliness of the place. Keep up the good work.

Jane Flanigan

Sep 2024

via Google ↗

The entire staff of nurses, floor staff and aids at OLV were amazing to our mother in her last days. They were warm, incredibly responsive and treated us as family. The smaller setting of a community on each floor created a welcoming and familiar home for the short time she was there. Thanks to all of you!

Stephanie Foreman

May 2024

via Google ↗

Love activities that they have at the facility and the staff is absolutely amazing

Linda Martin

Jan 2018

via Google ↗

We were blessed to be able to care for our mom at home until she was 88. We were able to achieve this through enrollment in the PACE program when she was 84. Our mom thrived here! She enjoyed the activities, was comfortable with the staff and had wonderful dedicated nurse practitioners, nurses, and aides who grew close to her. We gathered with our family to say our final goodbyes this past July. This group of caregivers cried with us. They were like family! We were blessed and grateful that mom transitioned very peacefully. Whenever we had questions or concerns, they were addressed. Our hearts were heavy when mom had fallen and we could no longer keep her home, but through OLV and the Mercy Nursing Facility, we were given another year-and-a-half with our mom! God bless all of these professional dedicated caregivers for this gift to us! We remain sincerely and humbly grateful!

Dawn M Annillo

Mar 2017

via Google ↗

This place is wonderful! Not sure why the other reviews were so negative. My partner's mother is extremely happy there and feels very secure. She was at Amber Leigh in Williamsville for almost 2 years and was extremely unhappy there. Her physical and mental faculties deteriorated rapidly while there but have rebounded nicely since coming to OLV. She will be 94 yrs old this year and is as ornery as ever. We love her. Just relieved that she's being taken care of so well and is in a place that makes her happy.

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Government Inspection History

3 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 24, 2025Fire Safety StandardHealth Standard3 citations
  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

Feb 2, 2024Fire Safety StandardHealth Standard5 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024

Jul 29, 2022Fire Safety StandardHealth Standard12 citations
  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2022

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2022

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mercy Nursing Facility at OLV offer?

Mercy Nursing Facility at OLV offers Skilled Nursing / Long Term Care.

Where is Mercy Nursing Facility at OLV located?

Mercy Nursing Facility at OLV is located at 55 Melroy Avenue in Lackawanna, New York.

What do families say about Mercy Nursing Facility at OLV?

Families describe Mercy Nursing Facility at OLV as a warm, attentive skilled nursing community where staff form close, family-like bonds with residents, especially during end-of-life care. Reviewers consistently praise cleanliness, activities, and the responsiveness of nurses and aides, with several noting noticeable improvement in residents' well-being after moving in.

How did Mercy Nursing Facility at OLV do on recent health and safety inspections?

Mercy Nursing Facility at OLV had 3 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mercy Nursing Facility at OLV?

Submit the Request Information form on this page, or contact Mercy Nursing Facility at OLV directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Lackawanna.