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Safire Rehabilitation at Southtowns

300 Dorrance Avenue

3.2(116 ratings)· Buffalo average: 3.2

Safire Rehabilitation at Southtowns, photo 11 / 2

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
120
Capacity
Licensed for up to 120 residents

What Families Think

Reviews for Safire Rehabilitation at Southtowns are largely negative, describing inattentive staff, slow response times, and lapses in basic care such as feeding, hygiene, and wound care. A few reviewers note clean facilities, helpful front desk staff, and a decent physical therapy department, but concerns about neglect and staffing conduct dominate the feedback.

The Good

  • Physical therapy department praised by a reviewer
  • Front desk staff described as helpful during check-in
  • Facility described as clean on one visit

The Bad

  • Multiple reports of slow or absent staff response to calls
  • Several reviewers describe neglect of feeding, hygiene, and wound care
  • One report of staff smelling of marijuana on duty
  • One report of missing personal belongings and money

AI-generated from reviews and community data.

Safire Rehabilitation at Southtowns is a senior living community in Buffalo, New York offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.2 out of 5 across 116 reviews.

About Safire Rehabilitation at Southtowns

Safire Rehabilitation at Southtowns is a skilled nursing and long-term care community in Buffalo, New York, licensed for up to 120 residents. The facility is Medicare and Medicaid certified and offers 24-hour staffing, on-site nursing, medication management, housekeeping, laundry service, wheelchair accessibility, private bathrooms, and an emergency call system.

The facility carries a 2 of 5 star rating from the Centers for Medicare and Medicaid Services. Reviewers describe mixed experiences, with consistent concerns about staff attentiveness and responsiveness to resident needs. Multiple reviewers reported that staff were inattentive or unavailable when residents required assistance, and that food service was inadequate or unattended. One reviewer found the facility clean and front desk staff helpful, though noted that his father was not offered dining room access or assistance with eating despite requiring help.

Types of Care at Safire Rehabilitation at Southtowns

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Safire Rehabilitation at Southtowns

3.2overall · 116 ratings combined

3.2★ on Google (116)

Roxanne Avery

May 2026

via Google

Facility was clean. Front staff was very helpful with check in and out. I did see laundry being brung up to my dad's room. My dad needs assistance with eating but he was not receiving any assistance his tray was just in front of him on his table. He requires build up silverware and lipped dishes. Doesn't seem like they even offer to take him to the dining room. He said he didn't get a tour and had no idea what the facility looks like or if there was a dining room. He kept asking for his nails trimmed and a hair cut. He got neither. Myself and my husband competed that for him today.

michelle greis

Apr 2026

via Google

I would give this facility zero stars if I could. The staff is consistently rude and inattentive, showing little to no compassion for the residents. It feels like no one is paying attention to even basic care needs, and concerns are either ignored or brushed off. The food is mediocre at best, which is unacceptable for a place responsible for people’s health and recovery. On top of that, personal belongings have gone missing—including my father’s clothes and even money—which raises serious concerns about security and accountability. To make matters worse, some staff members have shown up smelling strongly of marijuana, which is completely inappropriate in a professional care environment and deeply concerning given the responsibility they have for vulnerable patients. Overall, the environment feels neglectful, and it’s clear that the staff simply does not care. I would strongly advise others to look elsewhere for their loved ones’ care.

John Reese

Mar 2026

via Google

This place is deplorable the girls sit there on their phones all day they do nothing! they're getting paid for nothing when you ask them to do something they ignore you and management does nothing about it! these are the people that they are hiring they ought to be ashamed of themselves all of them! I have a loved one in there and we're trying to get her out transfered to a place that cares!it's like nobody works there at all! nobody does anything for these people absolutely disgusting we have an attorney working on our case that place needs to be shut down!!!!

Lisa Sleger

Mar 2026

via Google

TERRIBLE staff they stand around on there phones or talking EVEN SLEEPING ON DUTY, instead of taking any time for a patients needs, Never bothered helping my Dad , now he was sent to VA hospital with all kinds of infections and is passing away!!! If there sleeping when the food tray comes out , they leave it far away from them and don’t try to wake them up, my father can’t walk so he went without eating so many meals and lost soo much wait, They leave them in soiled undergarments, they don’t turn them in there beds, AS FOR PERSONALITY TO THE PATIENT, MEAN AS HELL , Tall skinny Blonde girl, Totaling ignores them, Bells ringing everywhere and none of them care to see what’s wrong, totally ignored!BEWARE NEVER TAKE YOUR LOVED ONES THERE!!!! The only thing good is there PT department, But when you are to sick from being ignored you can’t due you PT properly, to even have a fighting chance of living or at the very least being transformed to a hospital 😢. Please Be Careful

Bogey

Jan 2026

via Google

As somebody already said in here, If it were possible to give it a zero star , I would. I have a friend who's currently in there.\nAnd the care that she is receiving is just absolutely barbaric and absurd. I don't know how these people sleep with themselves at night.But I hope they realized that their judgment they will come. The food is always cold and terrible if you get any. Apparently , the portions are quite small and selective. Rooms are never cleaned. Patience asking for help , waiting for hours upon hours for anybody. My friend has been waiting literally for 3 days for a Band-Aid. She has a wound that keeps bleeding.Won't stop and no way to stop it because they won't give her anything to use. The lack of food has made her go under a hundred pounds. If family members have things door dashed for them, they never arrived to them before.The items are well cold and they refuse to warm them up. It will take the family member who ordered it to spark fire under somebody to bring it to the patient. You are treated less than human here , pretty much like cattle , maybe not cattle might be treated better. I would not recommend this place to anybody , not even my worst enemy. What I am truly surprised about is this place has not been shut down. I don't know if somebody's paying somebody under-the-table or what's going on?Or if it's just truly being ignored and neglected , but this place , should be seriously investigated for abuse and fraud. May the Lord have mercy on the people that are stuck there with no where else to go. I hope the owner and the worker's realize that God is always watching even when somebody else doesn't see. And that judgment day will come for all. May they do better in their future , for they people that they are being paid to care for.

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Government Inspection History

5 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 30, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 29, 2026

Dec 9, 2025Fire Safety StandardHealth Standard15 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2026

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2026

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

Jan 27, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025

Apr 26, 2024Fire Safety StandardHealth Standard4 citations
  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2024

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 11, 2024

Jan 30, 2023Fire Safety StandardHealth Standard9 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 15, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Safire Rehabilitation at Southtowns offer?

Safire Rehabilitation at Southtowns offers Skilled Nursing / Long Term Care.

Where is Safire Rehabilitation at Southtowns located?

Safire Rehabilitation at Southtowns is located at 300 Dorrance Avenue in Buffalo, New York.

What do families say about Safire Rehabilitation at Southtowns?

Reviews for Safire Rehabilitation at Southtowns are largely negative, describing inattentive staff, slow response times, and lapses in basic care such as feeding, hygiene, and wound care. A few reviewers note clean facilities, helpful front desk staff, and a decent physical therapy department, but concerns about neglect and staffing conduct dominate the feedback.

How did Safire Rehabilitation at Southtowns do on recent health and safety inspections?

Safire Rehabilitation at Southtowns had 5 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Safire Rehabilitation at Southtowns?

Submit the Request Information form on this page to connect with Safire Rehabilitation at Southtowns and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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