Alisia Maynard
Jul 2026
Excellent care, very friendly staff, met all my goals in therapy. Highly reccommend!
1 / 5Quick Facts
- Total units
- 147
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 147
- Inspections
- View history (61 citations)
- Quality rating
- CMS Four-Star Quality Measures Rated facility
- Respiratory care
- Offers non-invasive ventilation for advanced respiratory needs
- Memory care supervision
- 24-hour supervised Alzheimer's and dementia support
- Insurance accepted
- Accepts private pay, Medicare, PPOs, and HMOs
CMS Care Compare
What Families Think
Reviewers at Mentor Hills Post Acute frequently describe attentive, compassionate nursing and therapy staff, with several families highlighting kind treatment of loved ones during rehab or end-of-life care. One reviewer reported significant problems with overnight staff response times and rudeness, though the facility later worked to resolve the issue.
The Good
- Reviewers praise gentle, compassionate nursing care
- Staff described as attentive and accommodating to families
- Facility noted as clean and spotless
- Wide range of clinical services including wound and respiratory care
- CMS Four-Star Quality Measures rating
The Bad
- One report of slow overnight staff response and rudeness
- No published pricing information available
AI-generated from reviews and community data.
Mentor Hills Post Acute is a senior living community in Mentor, Ohio offering Skilled Nursing / Long Term Care. Amenities include Guest Meals, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 28 reviews.
About Mentor Hills Post Acute
Mentor Hills Post Acute is a skilled nursing facility in Mentor, Ohio, providing post-acute care and rehabilitation services. The facility operates as a warm, secure environment with around-the-clock care delivered by a skilled healthcare team committed to residents' well-being and peace of mind.
The community offers comprehensive clinical services including physical, occupational, speech, and respiratory therapies to help patients build strength and confidence. Specialized care programs include Alzheimer's and dementia care with 24-hour supervised support, non-invasive ventilation for advanced respiratory needs, wound care, mental health services, and compassionate post-surgery and post-illness recovery according to individualized physician care plans. A registered dietitian creates meals meeting specific dietary and therapeutic needs.
Mentor Hills features semi-private and private rooms designed with safety, privacy, and home comfort in mind. Through partnerships and local outreach, activities connect residents to one another and their community. The facility also assists with arranging outside medical services, evaluations, and attending outside appointments.
The facility has been recognized by the Centers for Medicaid and Medicare Services as a Four-Star Quality Measures Rated facility based on health inspections, staffing, and quality measures. The community accepts private pay, Medicare, all PPOs, and a broad selection of HMOs, with experienced insurance specialists available to help clarify plan benefits.
Types of Care at Mentor Hills Post Acute
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Guest Meals
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Mentor Hills Post Acute
3.9overall · 28 ratings combined
3.9★ on Google (28)
Anthony Washington
Jul 2026
I recently had a loved one at Mentor Hills and am so happy with the care they received. Great job to all the staff. They are caring and kind.
Jesse Bacigalupi
Jun 2026
The Mentor Hills team genuinely cares for its residents & staff. I can speak from firsthand experience. From Therapy to Wound care, Mental Health, Nursing & NP services - this facility is a great choice for rehab or long term care.
Jessica Whipkey
May 2026
My uncle is in there and the nurse are leaving him wet.. I just want him better take care of and not neglect..
Tyra Layman
Apr 2026
This place is a nursing home, and I wouldn't put anyone I cared about in there.
Government Inspection History
7 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 5, 2025Health Complaint1 citation
Help the resident with transportation to and from laboratory services outside of the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2025
Feb 13, 2025Fire Safety StandardHealth Standard9 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 26, 2025
Dec 23, 2024Health Complaint1 citation
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2024
Jul 25, 2024Health Complaint3 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024
May 10, 2024Infection ControlNo citations
Sep 19, 2022Fire Safety StandardHealth Standard22 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2022
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2022
Sep 13, 2019Fire Safety StandardHealth Standard25 citations
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 10, 2019
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2019
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2019
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2019
Establish an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2019
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2019
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2019
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 7, 2019
Establish methods for sharing information.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 28, 2019
Provide family notifications of emergency plan.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 28, 2019
Create arrangements with other facilities to receive patients.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 28, 2019
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 7, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Mentor Hills Post Acute offer?
Mentor Hills Post Acute offers Skilled Nursing / Long Term Care.
Where is Mentor Hills Post Acute located?
Mentor Hills Post Acute is located at 8200 Mentor Hills Drive in Mentor, Ohio.
What do families say about Mentor Hills Post Acute?
Reviewers at Mentor Hills Post Acute frequently describe attentive, compassionate nursing and therapy staff, with several families highlighting kind treatment of loved ones during rehab or end-of-life care. One reviewer reported significant problems with overnight staff response times and rudeness, though the facility later worked to resolve the issue.
How did Mentor Hills Post Acute do on recent health and safety inspections?
Mentor Hills Post Acute had 7 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Mentor Hills Post Acute?
Submit the Request Information form on this page to connect with Mentor Hills Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Mentor Hills Post Acute? Claim this listing to update photos, pricing, and details. It's free.
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