Peggy Fritz
Aug 2025
Don’t expect timely care. Physical Therapy is short staffed all the time, and nursing visits are missed daily. But they will keep taking referrals, and delay care, especially Physical Therapy, for 2-6 weeks.
McLaren Homecare - Bay Region
2110 16th St Ste 72(7 ratings)· Bay City average: 4.3
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Quick Facts
- Additional services
- Also offers home infusion, pharmacy, and lab services
- Network affiliation
- Operates within the broader McLaren Health Care system
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this hospice and home health provider are mixed but skew negative, with families most often citing missed or delayed visits and staffing shortages. A few reviewers singled out kind, responsive individual caregivers, but most describe serious lapses in follow-through and communication.
What reviewers praise
- On-call nurses praised for showing up when scheduled staff did not
- One reviewer called out a caregiver, Ashley, as kind and patient
- Recommended by at least one hospice patient over other providers
What reviewers flag
- Multiple reports of missed or delayed nursing and therapy visits
- Physical therapy described as short-staffed with 2-6 week delays
- One report of no one showing up for three days straight
- One report of inaccurate documentation about missed visits and phone contact
AI-generated from reviews and community data.
McLaren Homecare - Bay Region is a home care agency serving Bay City, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.0 out of 5 across 7 reviews.
About McLaren Homecare - Bay Region
McLaren Homecare - Bay Region is a home care agency serving clients in Bay City, Michigan.
Reviewers describe mixed experiences with the agency's service reliability. Several reported significant issues with visit scheduling and staff availability, particularly in physical therapy, with some noting missed appointments and extended delays before care began. Communication problems were also cited, including discrepancies between what families were told and what actually occurred. One reviewer wrote that on-call nurses "actually showed up" during a crisis.
A contrasting account praised the agency's hospice service highly, calling it caring and professional. The agency's rating reflects this variation in reviewer experiences.
Types of Care at McLaren Homecare - Bay Region
At-Home Care
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Help Me ChooseReviews of McLaren Homecare - Bay Region
2overall · 7 ratings combined
2★ on Google (7)
April Sutton
Sep 2024
Worse nightmare Ever!
Ryan
Sep 2022
Awful. No one showed up to help, we were essentially on our own for three days. The admitting nurse & the doctor quit before finishing their work, so my Grandma had to deal with us trying our best. The next service (Promedica/Heartland) put her on daily visits immediately. The only bright spot about McClaren was their on-call nurses, who actually showed up. They gave us a crash course in how to actually give care like this. Otherwise, I am furious. My Grandma suffered (even just a little) because of this business & I will never forget that.
Richard B
Oct 2021
Ashley is the best! So kind, patient, and caring. I would recommend it this hospice service over all others I've experienced.
Melissa Jones
Feb 2021
Just found out today that you completely lied to my doctor saying I refused to answer my phone and no visits were done. Bit odd since I saw a nurse twice a week for 3 weeks. Also did a visit after I was officially discharged on Feb 11
Frequently Asked Questions
What types of care does McLaren Homecare - Bay Region offer?
McLaren Homecare - Bay Region offers At-Home Care.
Where is McLaren Homecare - Bay Region located?
McLaren Homecare - Bay Region is located at 2110 16th St Ste 7 in Bay City, Michigan.
What do families say about McLaren Homecare - Bay Region?
McLaren Homecare - Bay Region carries a 2.0 out of 5 rating from 7 Google reviews. Reviews for this hospice and home health provider are mixed but skew negative, with families most often citing missed or delayed visits and staffing shortages. A few reviewers singled out kind, responsive individual caregivers, but most describe serious lapses in follow-through and communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit McLaren Homecare - Bay Region?
Submit the Request Information form on this page, or contact McLaren Homecare - Bay Region directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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