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Matrix Home Care Services of New Mexico

1100 S Main St A

4.7(106 ratings)· Las Cruces average: 4.3

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Quick Facts

Medicare quality
5.0 of 5 stars

Home Health Compare

Medicare certified
Since 2007
Billing structure
Hourly billing with a weekly minimum
Caregiver expertise
Staff experienced in stroke and dementia care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families and clients describe Matrix Home Care Services as a reliable in-home care provider in Las Cruces, with particular praise for the physical, occupational, and nursing staff who work with clients on recovery and daily support. Reviewers repeatedly mention specific caregivers by name and describe personalized, attentive care that has helped delay or avoid nursing home placement.

What reviewers praise

  • Reviewers repeatedly praise named PT, OT, and nursing staff
  • Personalized, flexible care plans built around individual needs
  • Helped one client avoid nursing home placement
  • Strong reputation for post-surgery and rehab support
  • High overall Google rating from 106 reviews

AI-generated from reviews and community data.

Matrix Home Care Services of New Mexico is a home health agency serving Las Cruces, New Mexico offering At-Home Care and Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.7 out of 5 across 106 reviews.

About Matrix Home Care Services of New Mexico

Matrix Home Care Services of New Mexico provides in-home nursing, therapy, and caregiving in Las Cruces, New Mexico. The agency is a full-service home health provider committed to helping people live safely, comfortably, and independently in their own homes, offering both short-term recovery support and long-term care assistance.

The community offers a range of medical and non-medical services. Non-medical caregiver support includes assistance with daily activities such as bathing, dressing, meal preparation, light housekeeping, mobility assistance, and companionship. Medical services are provided by licensed professionals and may include nursing care, physical therapy, occupational therapy, and speech therapy, often prescribed for post-surgery recovery, chronic condition management, or rehabilitation.

Caregivers are carefully selected and trained, with many having experience in stroke recovery, dementia care, and special needs support. Every care plan is personalized and flexible, built around individual needs and preferences rather than a one-size-fits-all approach. Services are billed hourly with a minimum number of hours per week, with rates noted as competitive for the Las Cruces area.

Matrix emphasizes that their goal is to match clients with the right caregiver to provide reliable, compassionate care that supports safety, well-being, and independence. The agency serves the Las Cruces community with a focus on allowing individuals to remain in the comfort of their own homes while receiving professional support.

Types of Care at Matrix Home Care Services of New Mexico

At-Home CareHome Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Matrix Home Care Services of New Mexico

4.7overall · 106 ratings combined

4.7★ on Google (106)

Denise Vogel Armfield

May 2026

via Google ↗ · Report

My very elderly mother has been on home health services off and on for quite some time. She has had several different local agencies. We like Matrix the best. As my mother’s MPOA I have had the most contact with Chrissy, PT. She is very knowledgeable and compassionate and genuinely cares about my mother’s wellbeing. Both of my parents enjoy the visits from all of the Matrix team members. Araceli, OT, is one of their favorites. I think if it weren’t for her current level of home health services my mother would have been in a nursing home many months ago. I’m deeply grateful to the Matrix team and I highly recommend them to anyone seeking home health services.

S D

Jan 2026

via Google ↗ · Report

Im a current client and I've had other services with another agency and the people working with me are awesome. Norman, Joseph, Andrea my PT, Aricaceli my OT. Louise, my previous OT are all awesome individuals and truly care about indivuals striving for wonderful health outcomes. With their patients. I'm very grateful for the services and believe the individualized care and guidance I'm receiving is helping tremendously. If you're in need or a family member is, please use this agency. You will not be disappointed. Thank you all. Thank you Matrix!

Joyce Cohorn

Jan 2026

via Google ↗ · Report

Chrissy & Judith are home health care workers who care for my Sister. I have seen them on numerous occasions on their visits- they have always given her excellent care and support. We are very thankful for their care!

Susan Cobos

Jan 2026

via Google ↗ · Report

What a fantastic rehab team I had. In June I had my second total knee replacement done. The rehab team I had was excellent. From beginning to end they were the best. The physical therapist, Pradeep, was thorough and knew exactly what was going to be needed to get me back on my feet as quickly as possible. The PTA , Andrea was amazing. She pushed when needed. Always with a smile . She knew if I was having a bad day and didn't want to do anything, how to change things up. Before I knew it she had me up and forgetting it was a bad day. Angie, the nurse, was so sweet and caring. Again. She knew what she was doing. I can't express how wonderful these people were. Instead of thinking "oh no, it's time for PT", I always looked forward to them coming. I would and do recommend Matrix for any and all your home care medical needs.

Edna Lang

Jan 2026

via Google ↗ · Report

I was very negative about having PT because of previous experiences then got connected with Matrix. They are all excellent and I have made so much progress. What an awesome company! I have Chrissey for physics therapy. Chrissy for physical therapy and Luis for ot.

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Medicare Quality of Care

Matrix Home Care Services of New Mexico is a Medicare-certified home health agency (certified since 2007). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

5.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency78%US 79%
  • Rated their overall care 9 or 10 out of 1082%US 85%
  • Care was given in a professional way87%US 89%
  • The team communicated well80%US 86%
  • The team discussed medicines, pain and home safety76%US 82%

129 completed patient surveys, 28% response rate.

Hospital outcomes

  • Discharged to the community68%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around93%US 83%
  • Patients got better at getting in and out of bed99%US 83%
  • Patients got better at bathing98%US 86%
  • Patients' breathing improved100%US 85%
  • Patients got better at taking medications correctly92%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations44%US 61%

Service area

Matrix Home Care Services of New Mexico reports serving 24 ZIP codes, including Las Cruces, Anthony, Chaparral, Dona Ana, Fairacres, La Mesa, Mesilla, Mesilla Park, Mesquite, Organ and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 327202. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Matrix Home Care Services of New Mexico offer?

Matrix Home Care Services of New Mexico offers At-Home Care and Home Health.

Where is Matrix Home Care Services of New Mexico located?

Matrix Home Care Services of New Mexico is located at 1100 S Main St A in Las Cruces, New Mexico.

What do families say about Matrix Home Care Services of New Mexico?

Matrix Home Care Services of New Mexico carries a 4.7 out of 5 rating from 106 Google reviews. Families and clients describe Matrix Home Care Services as a reliable in-home care provider in Las Cruces, with particular praise for the physical, occupational, and nursing staff who work with clients on recovery and daily support. Reviewers repeatedly mention specific caregivers by name and describe personalized, attentive care that has helped delay or avoid nursing home placement. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Matrix Home Care Services of New Mexico?

Yes. Matrix Home Care Services of New Mexico is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.

Do I need a referral to use Matrix Home Care Services of New Mexico?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Matrix Home Care Services of New Mexico?

Submit the Request Information form on this page, or contact Matrix Home Care Services of New Mexico directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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