Audrey Wooten
Sep 2026
This place is basically not clean. The food is awful. And the patients in rehab are not checked on frequently enough.
1 / 6Quick Facts
- Total units
- 180
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 180
- Inspections
- View history (60 citations)
CMS Care Compare
What Families Think
Marcella Post Acute is a skilled nursing and long-term care community in Hampton, Virginia, holding a 4.1 out of 5 rating from 149 Google reviews. Beyond that overall score, no specific review comments, amenities, or pricing details were provided, so it's hard to pinpoint exact strengths or weaknesses from this data alone.
The Good
- Solid 4.1 out of 5 rating from families
- Rated by a large pool of 149 reviewers
The Bad
- No published pricing information available
- No amenity details provided to assess offerings
- No specific review text available to verify care quality
AI-generated from reviews and community data.
Marcella Post Acute is a senior living community in Hampton, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 157 reviews.
About Marcella Post Acute
Marcella Post Acute is a skilled nursing / long term care community in Hampton, Virginia. The community is licensed for up to 180 residents.
Families rate Marcella Post Acute 4.1 out of 5 based on 149 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Marcella Post Acute
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Marcella Post Acute
4.1overall · 157 ratings combined
4.1★ on Google (157)
Antoine Dixon SR
Aug 2026
I Was Very Impressed With The Care That Was Showed To My Uncle This Morning. The CNA That Cared For Him Was Polite , Knowledgeable and Respectful Towards Him And Us. She Should Be Acknowledged In Many Ways As An Example Of A Very Good Worker And Exceptional Person To Represent Several Employers.
Margaret Karp
Aug 2026
I come twice a week to feed my sister breakfast. And it’s always really late arriving to the room. I hear all the meals are very late. Unless the meal hours have changed. Breakfast was suppose to be 730 to 830. Lunch 1200 to 100. And dinner 530 to 630. ??<br><br>Breakfast is always on time now. And it’s great. Thank you
Moshe Tunkel
Jul 2026
I recently had the opportunity to visit Marcella Post Acute, and I left genuinely impressed by the level of care, professionalism, and compassion shown throughout the facility. From the moment you walk through the doors, it’s clear that the staff truly care about the residents and work hard to create a welcoming, comfortable, and supportive environment.<br><br>One of the things that stood out the most was how friendly and attentive everyone was. Every staff member I encountered, including the nursing team, CNAs, housekeeping, dietary, therapy, maintenance, and administration, treated residents with kindness, dignity, and respect. You can tell that they take pride in what they do and understand that they are not just providing healthcare. They are caring for people and their families during important times in their lives.<br><br>The nursing staff deserve special recognition for their patience, professionalism, and dedication. They were responsive to resident needs, communicated clearly, and always seemed willing to go the extra mile to make sure everyone was comfortable and well cared for. It is refreshing to see a team that works together so well and genuinely supports one another.<br><br>The therapy department is also outstanding. The therapists are knowledgeable, encouraging, and truly invested in helping residents regain their strength and independence. They motivate patients while tailoring treatment plans to each individual’s goals and abilities, creating an atmosphere where progress feels achievable.<br><br>Another highlight is the dietary department. The meals are well prepared, appetizing, and thoughtfully planned to meet each resident’s nutritional needs while still offering variety and quality. It is obvious that the dietary staff care about resident satisfaction and work hard to accommodate preferences whenever possible.<br><br>The building itself is clean, organized, and well maintained. Resident rooms and common areas are tidy, comfortable, and inviting. Housekeeping and maintenance do an excellent job keeping everything looking its best, creating an environment that feels safe and pleasant for both residents and visitors.<br><br>I was also impressed by the leadership team. Strong leadership makes a tremendous difference in any healthcare facility, and it shows here. The administration is visible, engaged, approachable, and committed to maintaining high standards while fostering a culture centered around compassion, accountability, and continuous improvement.<br><br>Most importantly, what makes Marcella Post Acute stand out is the atmosphere. Residents are treated like people, not just patients. Staff members know residents by name, take time to have conversations with them, and genuinely seem to care about their well being. That personal touch makes all the difference.<br><br>Choosing a rehabilitation or long term care facility is never an easy decision, but based on my experience, I would confidently recommend Marcella Post Acute to anyone looking for quality skilled nursing or rehabilitation services. It is evident that the entire team works tirelessly every day to provide excellent care, support families, and help residents achieve the highest quality of life possible.<br><br>Thank you to everyone at Marcella Post Acute for your hard work, dedication, and commitment to excellence. Your compassion and professionalism do not go unnoticed, and the positive impact you make on residents and their families is truly appreciated. Five stars without hesitation.
Doug Varnam
Jul 2026
Great staff and facility!
Government Inspection History
5 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 20, 2026Health Complaint15 citations
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 30, 2026
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 30, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 30, 2026
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 30, 2026
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 30, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 30, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 30, 2026
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 30, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2026
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2026
May 30, 2024Health Complaint4 citations
Provide or obtain dental services for each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 14, 2024
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2024
Oct 28, 2021Fire Safety StandardHealth Standard13 citations
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 10, 2021
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2021
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2022
Dec 6, 2018Fire Safety StandardHealth Standard9 citations
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2019
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2019
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2019
May 18, 2017Fire Safety StandardHealth Standard19 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2017
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2017
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2017
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2017
Provide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2017
Meet requirements for the use of electrical equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2017
Provide housekeeping and maintenance services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2017
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Have a program that investigates, controls and keeps infection from spreading.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Quickly tell the resident's doctor the results of laboratory tests.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Keep complete, dated laboratory records in the resident's file.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2017
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Try to resolve each resident's complaints quickly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Ensure each resident receives an accurate assessment by a qualified health professional.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Provide necessary care and services to maintain or improve the highest well being of each resident .
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2017
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Marcella Post Acute offer?
Marcella Post Acute offers Skilled Nursing / Long Term Care.
Where is Marcella Post Acute located?
Marcella Post Acute is located at 305 Marcella Road in Hampton, Virginia.
What do families say about Marcella Post Acute?
Marcella Post Acute is a skilled nursing and long-term care community in Hampton, Virginia, holding a 4.1 out of 5 rating from 149 Google reviews. Beyond that overall score, no specific review comments, amenities, or pricing details were provided, so it's hard to pinpoint exact strengths or weaknesses from this data alone.
How did Marcella Post Acute do on recent health and safety inspections?
Marcella Post Acute had 5 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Marcella Post Acute?
Submit the Request Information form on this page to connect with Marcella Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Marcella Post Acute? Claim this listing to update photos, pricing, and details. It's free.
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