37 Gray Birch Drive
3.2(5 ratings)· Augusta average: 4.2
CMS Care Compare
Reviews of MaineGeneral Rehabilitation & Long Term Care - Gray Birch are mixed, with some families praising the caring staff and rehabilitation results, while one detailed account raised serious concerns about medication timing and cleanliness. With only five Google reviews, the overall picture is limited but shows a split between very positive and very negative experiences.
AI-generated from reviews and community data.
MaineGeneral Rehabilitation & Long Term Care - Gray Birch is a senior living community in Augusta, Maine offering Skilled Nursing / Long Term Care. Families rate it 3.2 out of 5 across 5 reviews.
MaineGeneral Rehabilitation & Long Term Care - Gray Birch is a skilled nursing / long term care community in Augusta, Maine. The community is licensed for up to 77 residents.
Families rate MaineGeneral Rehabilitation & Long Term Care - Gray Birch 3.2 out of 5 based on 5 Google reviews.
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Help Me Choose3.2overall · 5 ratings combined
3.2★ on Google (5)
Shawn Bell
Aug 2024
Thank you for giving my mother some of the finest compassionate care My family has ever witnessed. The staff at this facility gave my mother a very positive experience and got her back to her fullest potential quickly. You folks don’t get the credit you deserve. Thank you from the Bell family 😊
Tonya THO
Feb 2018
I'm writing this to warn anyone who is looking for a facility to placed there loved one. PLEASE consider another place, I didn't look into this establishment before having my father placed here for walking rehabilitation. The nursing care was not up to basic standers, there was no consistency in dispensing medications or communication between each other. To give an example his antibiotics and nicotine patch were on a spacific hourly regimen. Unfortunately he would go hours with out it OR they would try to cram them all together (unsafe). The day he was scheduled to leave, I arrived to pick him up and was told we had to wait an extra hour because they had ran out of his antibiotics the night before; and had to call the doctor to get more called in. This seemed very odd to me, but I just wanted him out of there and didn't question it too much. (another mistake!! by me). I was told to go right to the pharmacy as soon as we leave because he needed to get this medication. (so what was their plan if he hadn't been leaving that day????) I could keep going on about other poorly managed things but there is one more major issue and it was the cleanliness.There was an old cause pad in corner on the floor near his bed that was there all three days that I visited. His shared bathroom was beyond DISCUSSING!!!!! When I saw it I wanted to puke ( I will spare the details) he refused to use it. He told me later on that he cut back on his eating so he didn't have to use the bathroom as much. The day before he left him and I walked to the main entrance area. He noticed a communal restroom and walked as fast as possible to use it. When he come out he was so relived to have had a clean space, this was heart braking. So again if you LOVE your family member PLEASE, please do not let them be placed here. look into other place I really wish I had don't make my mistake.
Jackie Richardson
Nov 2016
They have a very good staff love them all.
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Have horizontal exits used in accordance with safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity B of L: potential for minimal harm, patternCorrected Mar 6, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Sep 13, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Jul 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
MaineGeneral Rehabilitation & Long Term Care - Gray Birch offers Skilled Nursing / Long Term Care.
MaineGeneral Rehabilitation & Long Term Care - Gray Birch is located at 37 Gray Birch Drive in Augusta, Maine.
Reviews of MaineGeneral Rehabilitation & Long Term Care - Gray Birch are mixed, with some families praising the caring staff and rehabilitation results, while one detailed account raised serious concerns about medication timing and cleanliness. With only five Google reviews, the overall picture is limited but shows a split between very positive and very negative experiences.
MaineGeneral Rehabilitation & Long Term Care - Gray Birch had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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