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Towne Center Main Street Care

500 Community Drive

2.6(7 ratings)· Avon Lake average: 4.3

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Towne Center Main Street Care, photo 11 / 3

Quick Facts

Total units
120
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
Rehab services
On-site physical therapy for rehab patients

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Towne Center Main Street Care are sharply divided: some families praise the rehab therapy and caring staff, while others report serious neglect and management issues. With only a handful of reviews, the overall picture is inconsistent and concerning in places.

What reviewers praise

  • Physical therapists praised for rehab progress
  • Staff described as friendly and caring
  • Positive experience recovering from knee replacement

What reviewers flag

  • Reports of residents left in soiled beds for hours
  • Reports of skipped meals and neglect
  • Director of nursing described as unresponsive to calls
  • Complaints about broken equipment and inconsistent staff quality

AI-generated from reviews and community data.

Towne Center Main Street Care is a senior living community in Avon Lake, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.6 out of 5 across 7 reviews.

About Towne Center Main Street Care

Towne Center Main Street Care is a skilled nursing and long-term care community in Avon Lake, Ohio, licensed for up to 120 residents. The facility is Medicare and Medicaid certified and offers 24-hour staffing, on-site nursing, medication management, physical therapy, and a range of amenities including private rooms with private bathrooms, wheelchair accessibility, housekeeping, dietary accommodations, and social activities.

The facility holds a 3 out of 5 overall rating from CMS. Reviews are sharply divided. Some reviewers praised the caring staff and quality of rehabilitation services, with one writing that the staff is caring and the facility has equipment to support recovery. Others reported serious concerns about staffing consistency, responsiveness from nursing leadership, equipment maintenance, and quality of daily care including hygiene and meal service.

Types of Care at Towne Center Main Street Care

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Towne Center Main Street Care

2.6overall · 7 ratings combined

2.6★ on Google (7)

Bojangus

Dec 2025

via Google ↗

If a zero star was an option that would be more appropriate only because of an employee that works here her name is Miranda Leynard she harrases people and threats other peoples children very displeased im worried how she treats the elderly also threats people on all social media was going to bring my beloved grandfather there but after seeing how she treats people we will take our business elsewhere sorry that you have someone like that working g for you but ill have to let other people know about this

Laurie Dore

Sep 2025

via Google ↗

My husband absolutely loves it here. Everyone is friendly and caring.

Diane S

Apr 2025

via Google ↗

I love this facility. It's nested in Avon Lake. The staff is caring. They care about my well-being. Safety first. I've come a long ways since I've first started. It has all the equipment to get me better. I had a total knee replacement. The physical therapists are awesome. I'm so glad i'm going through my journey here too wellness.

Ally Harmon

Oct 2023

via Google ↗

I only left a one star because you can’t leave zero. This facility has rude staff. They leave residents soaking in bed in their urine / feces for hours on end. They skip residents meals. The are neglectful and should not be allowed or trusted to look after your loved ones!

Donna Smarsh

Oct 2022

via Google ↗

Place looks nice. Some staff are excellent others suck. Director of nursing never answers the phone and never returns a call. Equipment in rooms always broken, not by the resident either. Nursing can't seem to follow doctors orders.

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Government Inspection History

8 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 24, 2026Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2026

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

Jan 9, 2025Health Complaint4 citations
  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2025

Sep 3, 2024Health Complaint4 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 17, 2024

  • Ensure that a resident does not develop patterns of decreased social interaction and/or increased withdrawn, angry, or depressive behaviors, unless unavoidable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024

Jun 6, 2024Fire Safety StandardHealth Standard9 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2024

  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2024

Feb 28, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024

Sep 22, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 6, 2023

Aug 8, 2023Health Complaint3 citations
  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 23, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 23, 2023

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2023

Mar 31, 2022Fire Safety StandardHealth Standard16 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022

  • Report COVID19 data to residents and families.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2022

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 11, 2022

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 11, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Towne Center Main Street Care offer?

Towne Center Main Street Care offers Skilled Nursing / Long Term Care.

Where is Towne Center Main Street Care located?

Towne Center Main Street Care is located at 500 Community Drive in Avon Lake, Ohio.

What do families say about Towne Center Main Street Care?

Reviews for Towne Center Main Street Care are sharply divided: some families praise the rehab therapy and caring staff, while others report serious neglect and management issues. With only a handful of reviews, the overall picture is inconsistent and concerning in places.

How did Towne Center Main Street Care do on recent health and safety inspections?

Towne Center Main Street Care had 8 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Towne Center Main Street Care?

Submit the Request Information form on this page, or contact Towne Center Main Street Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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