1 / 4Families and patients describe LUX Infusion as a home health and hospice provider that delivers medical equipment like CPAP machines and provides hands-on training for using it. Most reviewers praise the staff's patience and clear explanations, though one review raised serious concerns about cleanliness and unresponsive customer service.
AI-generated from reviews and community data.
LUX Infusion is a home health and hospice provider based in Belleville, Illinois, serving patients who need equipment, supplies, and care support at home.
Most families highlight the hands-on, patient approach staff bring to equipment setup and education. Multiple reviews stress that clinicians like Crystal and Alyssa take time to explain devices step-by-step, have patients practice features themselves, and answer questions thoroughly without rushing. One family wrote, "She's a great teacher who walks you through step by step." Families also praise responsive customer service and prompt delivery, sometimes on weekends, and note a welcoming, friendly atmosphere throughout the team.
The community holds a 4.8 out of 5 rating across 715 reviews. While the vast majority of feedback is positive, one low-rated review raises concerns about office cleanliness and communication responsiveness, suggesting experience may vary.
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Help Me Choose4.8overall · 715 ratings combined
4.8★ on Google (715)
Chad Fluence
Feb 2026
ABSOLUTELY DISGUSTING unsanitary business. The 2 times I went to their office it was filthy. Makes sense because it matches their attitude. They simply don't respond to emails or messages. 2 calls and 3 emails later with old worn out supplies I can't get replaced and now insurance is non-existent.
Terry Walther
Aug 2025
Alyssa explained the device extremely well. She was patience and answered all of my questions. I was able to test the device and practice all the features. She definitely knows all about my. machine.
Renee
Aug 2025
Friendly professional services. Everyone is very nice and welcoming. Crystal is an excellent listener and a pro at explaining everything. She’s a great teacher who walks you through step by step. She has you actually practice what she is explaining. Crystal answered all of my questions and was very patient when I returned only four days later! All of the ladies were great.
Faye Love
May 2025
Awesome! From Tracy in Customer Service to prompt delivery even on a Saturday (because I was at work yesterday)! Great experience! I received everything so much faster than I ever thought I would! I know all will help with my healing! Thank you, thank you, and thank you All for assisting me in such an amazing way! God bless!🙏🏽💜
Jennifer Thompson
Sep 2023
They were hands on. They showed me how the sleep machine works and asked me to personally take pieces of the machine off and back on again, which was really helpful. I put the mask on and tried it out and asked more questions. The staff was friendly and helpful! I’m happy to finally be able to use my machine and get some much needed sleep! Thanks guys! Keep up the good work!
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