MyLivingChoice

Loretto Health & Rehabilitation

700 East Brighton Avenue

2.4(84 ratings)· Syracuse average: 3.6

Loretto Health & Rehabilitation, photo 11 / 3

Quick Facts

Total units
583
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
583
Memory care unit type
Dedicated unit for advanced dementia care
Restorative care unit size
48-bed unit for complex medical needs
Therapy services offered
Includes music and pet therapy

What Families Think

Loretto Health and Rehabilitation Center is a skilled nursing and rehab facility in Syracuse, NY, with a notably low Google rating of 2.4 based on 81 reviews. No detailed reviewer comments were provided, so specific praise or complaints can't be cited directly, but the low aggregate score suggests many visitors were dissatisfied with their experience.

The Good

  • Dedicated Memory Special Care Unit for advanced dementia
  • 48-bed Restorative Care Unit for complex medical needs
  • Wide range of therapies: PT, OT, speech, respiratory
  • Includes music and pet therapy programs
  • Family-oriented atmosphere described in facility materials

The Bad

  • Very low overall Google rating (2.4 out of 5)
  • Based on a large volume of reviews (81), suggesting a pattern of concern
  • No detailed reviewer feedback available to clarify specific issues

AI-generated from reviews and community data.

Loretto Health & Rehabilitation is a senior living community in Syracuse, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.4 out of 5 across 84 reviews.

About Loretto Health & Rehabilitation

Loretto Health and Rehabilitation Center is a skilled nursing and rehabilitation facility in Syracuse, New York, offering comprehensive services including physical, occupational, speech, respiratory, music, and pet therapy to support rehabilitation needs.

The center features bright modern rooms designed for restful recovery in a warm, inviting environment. Staff provide attentive care within a family-oriented atmosphere, supported by a broad range of programs and activities intended to support resident wellbeing during their stay.

Specialized care units address specific needs: the Memory Special Care Unit (MSCU) serves residents living with advanced stages of memory loss, while the Restorative Care Unit (RCU) offers 48 beds for those with medically complex care needs, including cardiac conditions, in a home-like setting designed to support quicker recovery and reduce hospital readmissions.

Types of Care at Loretto Health & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Pet Friendly

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Loretto Health & Rehabilitation

2.4overall · 84 ratings combined

2.4★ on Google (84)

violet francis

Jun 2026

via Google

They do not take care of people.leave them laying in feces and leave them stuck in a wheelchair all day . They only call you when they want to. Yesterday on Father's Day I went to see my father only to walk in his room with his nails covered in blood and fecal matter,his oxygen that went in his nose was filthy,my father's legs were purple and oozing from infection. I asked for a supervisor and was told none were working on Sunday. I knew my father's legs were infected I called 911 and by a miracle a supervisor popped up and told the ambulance to leave.she had call me and said their was no evidence of dad having any infection.she has 30 yrs experience. I said I don't care what you got my father is infected and has to go to the hospital.I took all pics and videos and have all the proof. I called 911 again and they took my father to st.joes and the Dr that saw my father said he has cellulitis. Ok then I tell the" administration" and they said he might have,I said NO I talked to the dr. This place is an absolute nightmare,you call up there they don't answer or take care of your loved one. They just want all of what your mom or dad owns with the worst care. These nursing homes are a nightmare. Please if you have loved ones do not put them in any nursing home.you won't be able to get them out . They suffer while the nurses just stand around and get pd. They don't care about you or your parents,they just want everything they own!!!!

Beverly Lanphere

Apr 2026

via Google

I'm not sure because I would promise a a shower at 8:30 this morning and I won't get one today. I was promised to ice water at 6'00 or 6:30 when they took my meal and they never got it, now it 10:05. I'm a diabetic and I need ice water my roof is so sticky and my lips are so cracked, they are even spit.

Nancy Farmer

Mar 2026

via Google

Trying to get ahold of my sister.. no one answers at the nurses station? This is not good. I live Colorado.. need to know what's going on. 1st impressions are key. This place is 0 out 10.

Kristin DeBottis

Nov 2025

via Google

Place is disgusting! Treated my mom terribly! Needed assistance after having tubes put in her back for kidney stones. Would leave her in the bathroom for hours before someone came. She was there a week before anyone flushed her tubes! Took over as payee behind my back when I went on vacation and kicked her out of her apartment at Sedgwick. Wouldn’t send my dog to this place!!!!!

James Hildreth

Jul 2025

via Google

Was suppose to be there 2 weeks and no physical therapy on weekends when I arrived which I understood. Monday morning they said I wouldn’t start until Tuesday. So I said that is unacceptable so I told them I signing myself out. They brought me my pills with mine and someone else’s pills but didn’t know what pills they were giving me and if he had my pills and another person’s pills there’s no safety net to make sure your getting your pills. I would rather die than go back there. He staff were great and just doing what there told. It was the saddest sight seeing people that were stuck there. On my way out a lady begged us to take us with us and felt so bad because I know what she’s going through.

Request information

Ask about availability, pricing, or a tour. Your details go only to Loretto Health & Rehabilitation, never sold or shared.

Government Inspection History

4 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 10, 2026Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026

Aug 29, 2025Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025

  • Ensure gas and vacuum piping is labeled.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 28, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 28, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025

Apr 23, 2024Fire Safety StandardHealth ComplaintHealth Standard30 citations
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 21, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 21, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 21, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 21, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 21, 2024

Sep 23, 2022Fire Safety StandardHealth Standard12 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2022

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Loretto Health & Rehabilitation offer?

Loretto Health & Rehabilitation offers Skilled Nursing / Long Term Care.

Is Loretto Health & Rehabilitation pet friendly?

Yes. Loretto Health & Rehabilitation lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Loretto Health & Rehabilitation located?

Loretto Health & Rehabilitation is located at 700 East Brighton Avenue in Syracuse, New York.

What do families say about Loretto Health & Rehabilitation?

Loretto Health and Rehabilitation Center is a skilled nursing and rehab facility in Syracuse, NY, with a notably low Google rating of 2.4 based on 81 reviews. No detailed reviewer comments were provided, so specific praise or complaints can't be cited directly, but the low aggregate score suggests many visitors were dissatisfied with their experience.

How did Loretto Health & Rehabilitation do on recent health and safety inspections?

Loretto Health & Rehabilitation had 4 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Loretto Health & Rehabilitation?

Submit the Request Information form on this page to connect with Loretto Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Loretto Health & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Syracuse.