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Reviews of Living Center West are decidedly mixed, with most feedback centered on serious concerns about care coordination, communication, and administration, while one reviewer credits the staff and improved food quality. The facility offers on-site rehabilitative therapy and a structured care-team model, but several accounts describe difficulties with discharge planning and how families were kept informed.
AI-generated from reviews and community data.
Living Center West is a senior living community in Cedar Rapids, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 11 reviews.
St. Luke's Living Center West provides traditional, long-term care in Cedar Rapids, Iowa. The community is designed as a warm, home-like environment that encourages a life of engagement and independence, with a goal of promoting the highest level of independence for all residents.
Residents can expect enjoyable social activities, therapeutic recreation and connection with others in a setting that is both mentally and physically stimulating. A care team of social workers, physicians, nurse practitioners, nursing and therapy staff work together with residents, their family members and their primary care doctor to create and follow an effective treatment approach.
An in-house restorative nursing department works with patients who have been discharged from therapy services to help them maintain or build their functional level. This includes a walk-to-dine program that enables 85 percent of residents to walk to every meal, as well as daily living skills practice such as dressing, bathing and engaging in recreational activities.
The center also offers physical, occupational and speech therapy services for residents who need them. Physical therapy helps restore physical function and relieve pain through treatment plans and exercises designed to increase strength, range of motion and balance. Occupational therapy enhances daily living skills, with treatment plans emphasizing functional skills such as dressing, eating and bathing. Speech therapy assists residents experiencing difficulty swallowing, eating or communicating, focusing on strengthening word retrieval and communication skills to help express basic needs or wants.
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Help Me Choose2.8overall · 11 ratings combined
2.8★ on Google (11)
Sheila Trinkle
May 2026
So much I could write in here but the bottom l8ne is if you care about your family DO NOT put them here!!!! Stuff are rude,not caring, not clean, the administration lady was equally horrible. My mother was actively dying and when I went to her about concerns she kicked my dying mother out that night!!! It was a horrible experience!!! JUST DON'T PUT YOUR LOVED ONES HERE!
Stephanie Kalisch
Aug 2025
Great staff members! The residents that reside here have nothing negative to say. The food is good and the care has improved a lot over the years. Just don’t forget to push that black button before you open the doors to the building unless you really want to announce your presence lol.
Mike Johnson
Jun 2025
Could not be more disappointed in the level of care and service from the 4th Ave. facility. My mother's care was mismanaged on more than one occasion while at the 4th Ave. facility. Poorly managed and poorly maintained.
Brian Freese
Jul 2019
The care staff are good But the administration less so. The social workers don’t know what they are talking about and sometimes give conflicting information. She couldn’t even bother to be there for the point of care meeting last week to discuss discharge plans. So she wasn’t there when discussing further care that the facility couldn’t provide. They basically didn’t tell my grandma the truth and led her to believe staying there would be best. She was convinced to sign a contract paying them money to stay there per day/up front, while not receiving the therapy she should have to continue her care. They didn’t even consult with her next of kin or give us the chance to discuss options with her and determine what we feel is best for her Last week a plan was out in place to move her to a different facility. She was on board with it, both grandkids, her medical proxy, and her close friends all were on board with the plan. We had the other facility lined up. In one day, the social worker came in and talked her out of going there, so now she’s paying them for a room and no care. They even had her sign it when nobody was around to discuss it or look over the document with her. She’s competent, but she’s fuzzy because she’s also having chemo side effects. So they talked an 89 year old in to signing something without anyone to be her advocate. Yet somehow, they expect her to get better. The social worker even suggested moving up her orthopedic appt about her hip fracture, as if that would somehow miraculously heal her hip. They only seem interested in easy money, not what is best for the patients. Comes across like nothing more than preying in a vulnerable old lady. It is also extremely telling when the social worker can not answer questions about the different levels of care facilities offer, and when pressed, none of the other administrators will even answer the question as to whether there are other facilities in the area that would be more appropriate.
Dave Langston
Feb 2016
Living Center East has been an amazing place for my 89 year old mother who could no longer live independently. They have a higher ratio of staff to residents than many other places -and- the staff are fabulous! Nursing staff are highly trained, skilled in Aging Care, and so compassionate. Nursing assistants dress my Mom, shower her twice weekly, toilet her with care, and transition her from sitting to standing, and from bedroom to dining room. I couldn't possibly take such GREAT CARE of my Mom in my own home. Housekeeping is wonderful and takes care with all her clothes and personal articles in her room. They constantly are cleaning and doing laundry and did I mention, cleaning! Food service is wonderful! Don't you know that since grade school we all complain about food, but what I see is good, nutritious meals, served in an appetizing manner. Lastly, THANKS to a great Activities program!
8 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2025
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 14, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 10, 2024
Respond appropriately to all alleged violations.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 14, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2024
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 7, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 7, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 7, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Jan 26, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Living Center West offers Skilled Nursing / Long Term Care.
Living Center West has not published its pricing. For context, communities in Cedar Rapids that publish rates start around $3,900 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Living Center West is located at 1050 4th Avenue SE in Cedar Rapids, Iowa.
Reviews of Living Center West are decidedly mixed, with most feedback centered on serious concerns about care coordination, communication, and administration, while one reviewer credits the staff and improved food quality. The facility offers on-site rehabilitative therapy and a structured care-team model, but several accounts describe difficulties with discharge planning and how families were kept informed.
Living Center West had 8 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Living Center West and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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