G Harris
Feb 2026
First time user, Stacy was/is very helpful and understanding. Answered all my questions and concerns. She is working hard to make sure I have the right equipment and mask.
Quick Facts
What Families Think
Reviewers consistently praise the local Decatur office staff for being friendly, patient, and thorough when explaining respiratory equipment like CPAP machines and masks. However, several reviews point to frustration with Lincare's national call center and billing department, including shipping errors and unresolved account issues.
The Good
- Local office staff described as helpful and kind
- Staff took time to explain equipment use thoroughly
- Named staff members praised for patience with new patients
The Bad
- Several complaints about the 1-800 call center
- One report of billing errors not being corrected
- One report of wrong supplies being shipped
- One report of rude staff attitude
AI-generated from reviews and community data.
About LINCARE
Lincare is a home health and hospice provider serving Decatur, Illinois, supplying medical equipment and related care services to patients in their homes.
Family experiences with Lincare's Decatur office are notably uneven. Several families praise the local staff for personalized attention and patience, particularly highlighting how representatives take time to understand individual needs and explain equipment thoroughly. One family wrote that a staff member was "so friendly and helpful" in reviewing their records and suggesting solutions. However, other families report frustration with corporate customer service and billing departments, citing repeated calls needed to resolve billing errors and problems with incorrect supply shipments. Service quality appears to depend heavily on which staff member assists a patient.
With a 3.8 out of 5 rating across 45 reviews, Lincare shows strong individual interactions balanced against systemic operational challenges, particularly in billing and supply accuracy. Families considering this provider should expect better experiences at the local Decatur office than through central customer service channels.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
3.8overall · 45 ratings combined
3.8★ on Google (45)
Dawn Borries
Jan 2026
Went to the office yesterday as my insurance got switched and my new insurance told me my new provider would be Lincare. After meeting with Stacey, I'm so glad I got switched. She was so friendly and helpful. She took the time to pull up my records and look over my charts. She was able to suggest a different mask and show us a couple other things that might help. I was so impressed with Stacey and I can't thank her enough for taking the time to listen to me and get me what I needed.
Sydney
Dec 2025
For a place that supplies necessary medical equipment, they arent knowledgeable or informative or helpful. I was absolutely shocked and the horrible level of service and care I recieved, as Im newly diagnosed and dont know anything about the equipment. Jennifer has a very rude attitude. Would not recommend.
suz3nascar
Sep 2025
The local office, I would give 5 stars. Dealing with the 1-800 customer service people, max of 2 stars. Billing department can't seem to understand that meeting out of pocket and deductible for the year means a zero balance. I've had to call the 1-800 number several times to get this corrected. They also shipped the wrong supplies. I had to ship items back before they would ship out the correct supplies, yet they were the ones who shipped the wrong stuff to begin with. I wish the local office had the option of taking care of exchanges likes filters, tubes, and frames. Locally, the staff has been helpful and good to work with. Call center, not so much.
Sabrina Bettinger
Mar 2025
Great service! I can’t remember the woman’s name that helped me but she was so helpful, nice, and kind! She was very thorough in explaining how to use my machine, mask, etc since I had no idea how to use it. 10/10 recommend!!
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