john ging
May 2026
I called for the hr dept 5 times and the receptionist hung up on me all 5 times.
2.8(10 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Legacy Nursing And Rehabilitation Of Franklin are overwhelmingly negative, describing neglect, poor hygiene, and communication breakdowns with families. A single five-star review thanked nurses for help during a storm, but most reviewers report serious safety and care concerns.
AI-generated from reviews and community data.
Legacy Nursing And Rehabilitation Of Franklin is a senior living community in Franklin, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 2.8 out of 5 across 10 reviews.
Legacy Nursing and Rehabilitation of Franklin is a skilled nursing facility licensed for up to 152 residents and certified for Medicare and Medicaid. It is staffed 24 hours and provides on-site registered nurse care, medication management, wheelchair accessibility, housekeeping, and emergency call systems.
The facility holds a 1 of 5 star rating from the Centers for Medicare and Medicaid Services. Reviewers' accounts are largely negative. Concerns raised include inadequate supervision and safety protocols, unclean conditions, medication practices that left patients heavily sedated and unable to participate in therapy, and difficulties reaching administrative staff. One reviewer noted appreciation for nursing care during a weather emergency; however, this positive account stands apart from the predominant pattern of complaints about neglect and oversight.
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Help Me Choose2.8overall · 10 ratings combined
2.8★ on Google (10)
john ging
May 2026
I called for the hr dept 5 times and the receptionist hung up on me all 5 times.
Lisa Rodrigue
May 2026
Very dirty place not kept up doesn’t look out for patients , residence just walk into other people‘s room and stare at them , guy rides bicycle sells things to the residence for triple the price , whatever you do please do not let your love ones go into that place, also when got there from having a stroke and his left side doesn’t work they put him in a bed with no rails he fell out the bed twice screamed and banged on dresser for 15 min because his call button didn’t work ,finally the man in the other bed got In His wheelchair and went get help for him … they did come and help him up and Lowered his bed to the floor level but gave him a cow bell to ring like he would have lived on a farm !! This place could do better
Victoria Edwards
Feb 2026
Don’t send your loved ones here they will be neglected
tabitha laboyteaux
Feb 2026
If you love your family member, please think carefully before sending them here. My father was sent to this facility for rehabilitation after an extensive hospital stay. While there, he was prescribed Zyprexa every single morning and night. He was heavily sedated and could barely stay awake. Staff then blamed him for “not participating” in physical therapy — when in reality, he physically could not stay awake enough to engage. Physical therapy was eventually stopped, and hospice was recommended. My father is NOT dying. Hospice is for patients with a prognosis of six months or less to live. That does not apply to him. We requested that physical therapy reevaluate him because the nursing staff was not getting him out of bed. We were told we could not have a wheelchair to help get him up ourselves. He was left in bed all day, every day — in a diaper — instead of being taken to the bathroom. Physical therapy told me they would reevaluate him on Monday. This facility is two hours from my home, so I called to confirm it was done. I never received a call back. I called again Tuesday and was placed on hold for 45 minutes before being told they would “get to it at some point this week.” That was unacceptable. We finally brought his wheelchair from home because the facility would not provide one. We easily got him out of bed and took him outside for fresh air and sunshine. If family members can safely transfer him, trained professionals should absolutely be able to do so. We spent two hours outside with him, and he loved it. Not a single staff member said anything to us. Communication from this facility was extremely poor. Calls were placed on hold for 30+ minutes. Messages were left and never returned. The final incident was what made us remove him immediately. We arrived at 8:00 PM and could hear him yelling for water. His call button was on the floor under his bed — as it had been multiple times before. Staff were sitting at the front of the hall while he was calling out. When we checked him, he was completely soaked in urine — not just a small leak. His clothing and multiple thick blankets were saturated from his shoulders to his knees. He told us he had not been changed at all that day. That was the last straw. We could not leave him there another night. We have removed him from the facility and will be reporting this to the appropriate authorities. Families deserve better. Our loved ones deserve dignity, attention, and proper care. Please do your research before sending someone you love here.
Timmy Merritt
Dec 2024
Thank you to all the nurses that helped my mom during a heavy rain storm
8 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2026
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2026
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 24, 2025
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Feb 12, 2025
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 5, 2024
Provide enough food/fluids to maintain a resident's health.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 5, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 5, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 2, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 2, 2024
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Legacy Nursing And Rehabilitation Of Franklin offers Skilled Nursing / Long Term Care.
Legacy Nursing And Rehabilitation Of Franklin is located at 1907 Chinaberry Street in Franklin, Louisiana.
Legacy Nursing And Rehabilitation Of Franklin carries a 2.8 out of 5 rating from 10 Google reviews. Reviews for Legacy Nursing And Rehabilitation Of Franklin are overwhelmingly negative, describing neglect, poor hygiene, and communication breakdowns with families. A single five-star review thanked nurses for help during a storm, but most reviewers report serious safety and care concerns. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Legacy Nursing And Rehabilitation Of Franklin had 8 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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