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Legacy Nursing And Rehabilitation Of Franklin

1907 Chinaberry Street

2.8(10 ratings)

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Quick Facts

Total units
152
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
152

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Legacy Nursing And Rehabilitation Of Franklin are overwhelmingly negative, describing neglect, poor hygiene, and communication breakdowns with families. A single five-star review thanked nurses for help during a storm, but most reviewers report serious safety and care concerns.

What reviewers praise

  • One reviewer praised nurses' help during a storm

What reviewers flag

  • Multiple reports of neglect, including unanswered call buttons
  • One detailed report of a resident left soaked in urine for hours
  • One report of over-sedation halting physical therapy participation
  • Several reviewers describe poor phone communication and long holds
  • One report of a fall from a bed without rails
  • One reviewer describes the facility as dirty and poorly maintained

AI-generated from reviews and community data.

Legacy Nursing And Rehabilitation Of Franklin is a senior living community in Franklin, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 2.8 out of 5 across 10 reviews.

About Legacy Nursing And Rehabilitation Of Franklin

Legacy Nursing and Rehabilitation of Franklin is a skilled nursing facility licensed for up to 152 residents and certified for Medicare and Medicaid. It is staffed 24 hours and provides on-site registered nurse care, medication management, wheelchair accessibility, housekeeping, and emergency call systems.

The facility holds a 1 of 5 star rating from the Centers for Medicare and Medicaid Services. Reviewers' accounts are largely negative. Concerns raised include inadequate supervision and safety protocols, unclean conditions, medication practices that left patients heavily sedated and unable to participate in therapy, and difficulties reaching administrative staff. One reviewer noted appreciation for nursing care during a weather emergency; however, this positive account stands apart from the predominant pattern of complaints about neglect and oversight.

Types of Care at Legacy Nursing And Rehabilitation Of Franklin

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Legacy Nursing And Rehabilitation Of Franklin

2.8overall · 10 ratings combined

2.8★ on Google (10)

john ging

May 2026

via Google ↗ · Report

I called for the hr dept 5 times and the receptionist hung up on me all 5 times.

Lisa Rodrigue

May 2026

via Google ↗ · Report

Very dirty place not kept up doesn’t look out for patients , residence just walk into other people‘s room and stare at them , guy rides bicycle sells things to the residence for triple the price , whatever you do please do not let your love ones go into that place, also when got there from having a stroke and his left side doesn’t work they put him in a bed with no rails he fell out the bed twice screamed and banged on dresser for 15 min because his call button didn’t work ,finally the man in the other bed got In His wheelchair and went get help for him … they did come and help him up and Lowered his bed to the floor level but gave him a cow bell to ring like he would have lived on a farm !! This place could do better

Victoria Edwards

Feb 2026

via Google ↗ · Report

Don’t send your loved ones here they will be neglected

tabitha laboyteaux

Feb 2026

via Google ↗ · Report

If you love your family member, please think carefully before sending them here. My father was sent to this facility for rehabilitation after an extensive hospital stay. While there, he was prescribed Zyprexa every single morning and night. He was heavily sedated and could barely stay awake. Staff then blamed him for “not participating” in physical therapy — when in reality, he physically could not stay awake enough to engage. Physical therapy was eventually stopped, and hospice was recommended. My father is NOT dying. Hospice is for patients with a prognosis of six months or less to live. That does not apply to him. We requested that physical therapy reevaluate him because the nursing staff was not getting him out of bed. We were told we could not have a wheelchair to help get him up ourselves. He was left in bed all day, every day — in a diaper — instead of being taken to the bathroom. Physical therapy told me they would reevaluate him on Monday. This facility is two hours from my home, so I called to confirm it was done. I never received a call back. I called again Tuesday and was placed on hold for 45 minutes before being told they would “get to it at some point this week.” That was unacceptable. We finally brought his wheelchair from home because the facility would not provide one. We easily got him out of bed and took him outside for fresh air and sunshine. If family members can safely transfer him, trained professionals should absolutely be able to do so. We spent two hours outside with him, and he loved it. Not a single staff member said anything to us. Communication from this facility was extremely poor. Calls were placed on hold for 30+ minutes. Messages were left and never returned. The final incident was what made us remove him immediately. We arrived at 8:00 PM and could hear him yelling for water. His call button was on the floor under his bed — as it had been multiple times before. Staff were sitting at the front of the hall while he was calling out. When we checked him, he was completely soaked in urine — not just a small leak. His clothing and multiple thick blankets were saturated from his shoulders to his knees. He told us he had not been changed at all that day. That was the last straw. We could not leave him there another night. We have removed him from the facility and will be reporting this to the appropriate authorities. Families deserve better. Our loved ones deserve dignity, attention, and proper care. Please do your research before sending someone you love here.

Timmy Merritt

Dec 2024

via Google ↗ · Report

Thank you to all the nurses that helped my mom during a heavy rain storm

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By submitting, you're okay with us and Legacy Nursing And Rehabilitation Of Franklin reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

8 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 7, 2026Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2026

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2026

Mar 20, 2025Health Complaint2 citations
  • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 24, 2025

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

Feb 19, 2025Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025

Jan 7, 2025Fire Safety StandardHealth Standard10 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Feb 12, 2025

Oct 16, 2024Health Complaint1 citation
  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

Aug 9, 2024Health Complaint4 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

Jul 3, 2024Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 2, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 2, 2024

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024

Jan 24, 2024Fire Safety StandardHealth Standard5 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Legacy Nursing And Rehabilitation Of Franklin offer?

Legacy Nursing And Rehabilitation Of Franklin offers Skilled Nursing / Long Term Care.

Where is Legacy Nursing And Rehabilitation Of Franklin located?

Legacy Nursing And Rehabilitation Of Franklin is located at 1907 Chinaberry Street in Franklin, Louisiana.

What do families say about Legacy Nursing And Rehabilitation Of Franklin?

Legacy Nursing And Rehabilitation Of Franklin carries a 2.8 out of 5 rating from 10 Google reviews. Reviews for Legacy Nursing And Rehabilitation Of Franklin are overwhelmingly negative, describing neglect, poor hygiene, and communication breakdowns with families. A single five-star review thanked nurses for help during a storm, but most reviewers report serious safety and care concerns. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Legacy Nursing And Rehabilitation Of Franklin do on recent health and safety inspections?

Legacy Nursing And Rehabilitation Of Franklin had 8 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Legacy Nursing And Rehabilitation Of Franklin?

Submit the Request Information form on this page, or contact Legacy Nursing And Rehabilitation Of Franklin directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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